4 Customer Reviews
Review from Nadia M
1 star05/03/2024
I liked the actual software. The bad review is because of their unprofessional business practices. They expect you to leave a credit card or bank account on file and then they change their fees mid subscription. I paid for an annual subscription- it was almost 2000$. The incoming EFT fees were waived with the growth subscription. 6 months in they changed their policy and now they charge for incoming EFT fees. When I spoke to customer services they could do nothing for me- and said that in the contract they can change their fees any time. Since I have already paid for a year- I am stuck and they can up their charges any time they see fit. This company has poor business practices- bait and switch technique.If I had known this I would have found someone else.I would not recommend them!Review from Gail H
1 star03/05/2024
Boy, do I wish I had read these before I signed up for Buildium. I was very specific in what I was looking for and *****, the salesman promised me that the system would do everything that I needed. Specifically I needed to bill electric meter reads to my customers with the read dates, previous meter read and present meter read with the *** The invoice did nothing but an amount. Also, I asked for "tags" so that I could email or text certain classes of residents - those with pets, those on the electric meter reads, those who wanted email and those who wanted mail. ****** again assured me that the system would do that and none of that was true. I emailed the salesman 4 times with no answer until I told him I was cancelling and only then did he want to answer my concerns. I had to completely redo all of my January and February work in another system costing me hundreds of hours and carpal tunnel in both hands. Don't believe what they promise.Review from Joshua N
1 star10/13/2023
I heard that Buildium was a good product for real estate rental management, and would scale well with my goals. I couldn't even get started properly because support was not able to answer necessary accounting questions in time. I submitted a ticket, and only received a response a month and a half later. I pre-paid for a year, unfortunately, and they refused to provide a refund for the service after I decided to go with an alternate platform due to their inability to respond in a timely manner. I requested a pro-rated refund for the amount of time I would not be using (9 months), even though I was unable to use the product for the first 3 months. They rejected my request.Additionally, their product is incapable of handling multiple company accounts (as per their support response 1.5 months later), as many real estate investors tend to have (one LLC per property).Find a company with better commitment to customer satisfaction, support and integrity.Review from Robert F
2 stars11/23/2021
Beware, you are better off self-managing with a different software. There is very little support or training, there is too short a trial period, and their refund policy does not make up for it. They outsource their customer support, their hours of operation are limited, they are dismissive and promise follow-*** via email, they have not invested nearly enough into their customer experience. I felt particularly insulted when one representative "***," feigned utter confusion when I requested a refund, then recommended I report the charges to my bank as fraudulent, and when her supervisor rebutted my request with: "would you give a tenant a refund just because they said they didn't live there?" The lousy experience combined with a 'zero refund' policy drives the point home that this subscription service relies on locking in customers and counting on them to 'set and forget' rather than simply doing their best.My accountant recommended this software and he admitted to me that he cannot understand how to use it either. I will make sure his office knows not to recommend this software to any future clients.
Buildium, LLC Response
12/10/2021
Hi ******, Thank you for your honest feedback. We read every review and take your comments very seriously. We take great pride in our commitment to customer success, and we want to make sure all of our customers have a positive and helpful experience. You didn’t, and we take that very seriously. We have shared your feedback with our Support management. In general, our zero-refund policy is an area where we rarely, if ever, make exceptions, in an effort to treat all customers equally. However, given your experience, and because it was nowhere near the standard we hold ourselves to, we have processed a refund for your November subscription. Again, we deeply appreciate your business, and time spent on an honest review to help us continue to improve. Best, The Buildium Team
Customer Review Rating
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