Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from all communication via preferences and email links at least 5 times (back in Nov- Jan) yet got another marketing email from them this morning. I have blocked the other email addresses then get an email from different one. Very unprofessional. I do not work for the company who signed me up.

  

  Business Response

  Date: 04/23/2025

  Hi there, 
  
  We apologize for the inconvenience. I have checked with our marketing operations team and can confirm that you have been unsubscribed from promotional email campaigns. 
  
  The most recent email you received, according to our records, was an operational message about a price change. Operational emails are excluded from unsubscribe requests, as they contain important information about your account and aren't the typical promotional marketing email. 
  
  The company in question still has you listed as an active administrator user, so you will continue to receive the occasional operational email as we cannot make changes to customer accounts. We recommend reaching out to the management company the Buildium account belongs to and request that they make your user account inactive. That would effectively remove you from any future emails.

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I no longer work for that company and want no connection. I had to deactivate my license because after 4 mos they had not removed me.  Can I do a request to be removed on your end?

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/29/2025

  Thank you for responding. In the time since our last correspondence, the Buildium customer has rendered your user profile inactive. I confirm that you have been unsubscribed from promotional marketing email campaigns, so you should no longer receive any emails from Buildium. Thank you for your patience. 

  Customer Answer

  Date: 04/30/2025

  Please tell the admin at Buildium thank you. I quit the company because they never started our department after 8 mos and having me get my license. They are incompetent and would not reply to removing me from their profile in RE either. I had to deactivate it myself. 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing several major issues with your app, and there seems to be no direct way to report these problems. First, *** had maintenance requests go missing, which has been extremely inconvenient for both me and my landlord.Additionally, without any notice, my automatic payments were removed, leading to unexpected fees. Now, when I try to add my card to make a payment, the app does not allow me to do someaning Im at risk of even more fees through no fault of my own.I need these issues resolved immediately. Please let me know how this can be fixed and how I can prevent further penalties due to the apps malfunction.

  

  Business Response

  Date: 03/28/2025

  Hi there, 
  
  If you're using the ********************** app, please be sure it is the most recent version, as the app is updated at least once a month. If you are unable to update the mobile app, try the *************** web site instead. 
  
  Beyond that, any issues with *************** should be raised with your landlord, who can then reach out to Buildium customer care so we can determine if it is an issue that is affecting multiple *************** users, and we'll be able to instruct the customer on how to fix the issue. 

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing on behalf of ********************************** to formally demand the immediate release of withheld funds totaling $31,500.24, which have been unlawfully retained by Buildium, LLC, acting through its affiliation with *********************. Despite our compliance with your terms of service, these funds have not been disbursed as agreed, and no reasonable explanation has been provided for this delay.Background of the Issue:Account Name: ********************************** Account Holder Name: ******* ****** Account Number/Transaction ID: [Relevant Transaction ID]Total Amount Withheld: $31,500.24 Dates of Transactions: January 29, 2025 February 3, 2025 Expected Payment Date: February 5, 2025 (at the latest)Reason Given for *********************** initially stated that the hold period is 1 day, but later changed its stance to 3 days. As of today, 5 days have passed, and the funds are still not released, violating your stated processing times and causing financial harm.Breakdown of Withheld Transactions:1/29/2025: **************** - 3 | ****************************** | EFT | $2,563.29 2/1/2025: **************** - 1 | Palma ***************************** | EFT | $8,802.37 2/1/2025: **************** - 4 | *********************** | *** | $3,411.08 2/2/2025: **************** - 5 | ************************ | EFT | $3,555.43 2/3/2025: **************** - 2 | Cru Cellars Palma Ceia | EFT | $13,168.73 Your failure to release these funds in a timely manner constitutes a breach of contract, potential unjust enrichment, and may violate applicable financial and consumer protection laws. Furthermore, if this delay is due to misrepresentation or misleading disclosures regarding your payment processing services, this could be considered fraudulent misrepresentation under the law.

  

  Business Response

  Date: 02/10/2025

  Hi there!
  
  Thanks for giving us the chance to look into this for you. Our Payments Team has been in touch with you about a funding hold on your account and requested some documents to clear it up. The paperwork was provided on Friday, February 7, and the hold was lifted the same day. It usually takes 1-2 business days for the funds to show up in your bank account, so you should see them by tomorrow at the latest if they haven't already appeared.
  
  Hope this helps!

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent an email to the company Jan 22 and didn't receive a response, so I sent another one on Jan 23 and still haven't received any response. I realize that it has only been a few days, but it is an urgent matter and time is of the essence. I very much need a response because I was trying to use this company's services to make a payment, and despite the fact that I had been doing this since July of 2022 every month, this month I have been unable to make a payment and I am getting no response or help. I made multiple attempts around the 1st week of January (possibly even the last few days of December) and also the 2nd week and also the 3rd week. I request that the company send me an email to walk me through how I can make the payment and explain why I am having difficulty.

  

  Business Response

  Date: 01/27/2025

  Thanks for getting in touch! The best way to handle this is to contact your property management company or landlord, as they control whether payments can be made electronically through ****************

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Buildium responded to my email, and said to let them know if I had any questions. I responded asking for clarification and better details and they did not respond. This is the email I sent to them: 
  

  Thanks! And yes, I do have questions:
  
  I had spoken with ****** on 1/16 and she was able to look up my account. 
  
  When I explained what I was trying to do, here was her response:
  
  "Based on what I see here... It's not something you're doing wrong, it's just that right now there is no option to make an online payment."
  
  Can you verify that is what the situation is? That currently there is no option for me to make an online payment through your portal the way I had been doing previously?
  
  So I'm really not doing anything wrong?
  

  I NEED THIS STATED IN DETAIL FROM BUILDIUM:

  That I am not doing anything wrong when I try to make the payment online, and that it is a fact that there is no option for me to make an online payment currently.

   

  Thank you.
  
  Regards,

  Edina

   

   

  

  Business Response

  Date: 01/30/2025

  Online payment options are controlled by the property manager or landlord for the property you reside in. If you do not have any option to pay through **************** it is due to a setting that only your PM or landlord can advise on. We are unable to provide any additional details. Your best bet is to reach out to your property manager/landlord. 

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ

  You didn't answer my questions.
  I am not asking you who is the entity who controls whether I can pay online. Nor am I asking you to control it. I am not asking you to turn the switch to make me be able to pay online. Nor am I asking you for additional details as to why anything is what it is. 
  I am 100% crystal clear on the fact that the management company/landlord controls whether or not I can pay online and that I should contact them if I can't pay online.
  Please read my message and questions very carefully. I am asking this:
  Is there currently an option for me to pay my rent online? I am asking YOU as the online portal service provider.
  You say "IF you do not have an option to pay through ***************** but the issue is that I am NOT 100% sure whether I can or cannot. 
  How can I find out whether I have that option for certain? 
  I am not good with computers and I can't seem to get a hold of the ****************** so I really need your help to at least let me know whether I am doing something wrong and looking in the wrong place or if it has been disabled and is not possible. 
  Thank you.
  
  Regards,

  Edina

   

   

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July of 2023, I decided to move forward with a full year plan and paid the whole amount totaling $735. All was great for about a week or two, which was just enough time to enter tenants details in the system, my bank accounts set up and have the program ready to go when out of nowhere, I was locked out. My only password did not work no matter what I tried, event resetting it. Literally less than a month later, by August of 2023, I had absolutely no further access to this program. I emailed, I called, I left 2 dozen messages to anyone that had a voice recorder, all met with silence and unresponsive. I even located another salesman referred by a 3rd party website who spoke to me and said he'd look into it. That was also the last I heard from him. I tried to gain access to no avail. Resetting the password also left me in the dark since I never received the email to change it (at least 2 dozen times, including before writing this complaint). However, interestingly enough, I received all the propaganda they sent me weekly. After so much time and energy spent, I accepted the loss. I moved on. The membership would have ended a year later, about July 2024. Fast forward to January 2025 and I received an email from them informing me that my new yearly auto withdrawal will be $810! I have not authorized it and I have no way to opt out since no one returns my calls or responds to any of my direct emails. The nerve to take my money, not once, but TWICE all while leaving me in the dark and locked out the whole subscription. Sounds to me like they wanted my tenants' private information and my data. **************** has been non-existent unless of course it's to try to get more money out of me. Im out $1545, with no management program and zero answers. It blows my mind they would have any type of BBB certification in good rating, so I felt it my duty to let everyone know what they have done with me.

  

  Business Response

  Date: 02/19/2025

  Thank you for reaching out. We appreciate the opportunity to look into this further. From our records, you purchased your Buildium subscription in early July 2023. A few business days after that, our risk team reached out advising they noticed something that they needed to follow up with you about and placed a flag on your account until the matter could be cleared up. They also tried reaching you at the phone number on record. They followed up again in August, September, and October 2023.

  We cannot share the details of what the risk team noticed, but reaching out to them would be your best bet. If you do not have the emails in your inbox any longer, we can have them attempt outreach again. 

  Additionally, only one billing occurred. Once your account was flagged, no further attempts to bill were tried. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is absolutely disgusting that Buildium would attempt to contact MY residents and offer them a $20 gift card to encourage them to pay their rent with a credit card. #1 Rent should never be paid with a credit card. It also poses extreme risks to the property management company. #2 This is an over step by Buildium. Buildium has no right to contact my renters and I should not be in a position where if I miss an email and do not opt out by a certain time that Buildium will solicit my renters. This is beyond sleazy!! We live in a world where unnecessary fees are under close scrutiny and here Buildium is incentivizing my renters (some very young and some very old) who might unknowingly do what Buildium is recommending. This is so sleazy that I have decided to forward this communication to the *** for review. Whoever came up with this idea at Buildium and sent the email today at 2:16pm EST should resign immediately if Buildium values its reputation with *****. DISGUSTING!!!! I am requesting contact from the company and written confirmation that Buildium will never solicit my RENTERS ever without my written consent.

  Customer Answer

  Date: 01/28/2025

  I have not heard from the business in response to my complaint. This validates my concerns of how bad this company has become. 

  

  Business Response

  Date: 01/28/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the recent communication regarding the Resident Autopay Incentive. We understand the importance of maintaining trust and transparency with our customers and their residents. Please be assured that you have been opted out of the campaign and all resident marketing campaigns, meaning that your residents will not receive any marketing communications from us. We respect your preference and will ensure that no further solicitations are made without your explicit consent. We value your feedback and are committed to improving our services.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buildium is a company that is to report rental history. Unfortunately I have asked since August to no longer be billed as I am no longer a renter. They have continued to charge me monthly. I have asked this company numerous times to not charge me and remove me with little to no help at all. I have spoken to ******* via email with no resolution. Its not that it is expensive but I am no longer renting and no longer needing their services.

  

  Business Response

  Date: 01/14/2025

  Thanks for reaching out. I appreciate the opportunity to look into this and help make things right. Your case has been escalated and I can confirm that the service has been cancelled. A refund for the payments charged since the end of your lease is in progress. You should see this refund within the next week in the payment method you used for the service. 

  Customer Answer

  Date: 01/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buildium has charged my credit card on 4 separate occasions. I have never had an account with them. The more research I do the more people I am seeing that have a similar issue of fraudulent charges coming from Buildium. When I contacted Buildium about the charges they were not helpful at all. They were extremely defensive and not helpful at all. I have put a stop payment through my credit card company and they were still able to pull random amounts out of my account. Please report this company if you have had fraud charges. This has been an exhausting experience. Criminals.

  

  Business Response

  Date: 12/31/2024

  Thanks for reaching out. We appreciate the opportunity to look into this for you. Can you provide us with more detail? Do you have any case or ticket numbers with our customer care team that we can look at? Are you able to share details of dates and amounts that came from your payment method in question? 

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Information Business Name: TPGM Platform Used for ****************************** powered by Buildium Complaint Description I am filing this complaint regarding the ongoing issue of excessive noise from my upstairs neighbors in apartment 3N at late hours of the night. The noise has persisted despite multiple complaints Ive submitted to **** through the *************** app.This issue is significantly affecting my familys well-being. I live with my wife and our 3-month-old baby, who is unable to sleep due to the noise. I have made several attempts to address this problem by contacting the management directly, but no resolution has been provided.I have documented evidence, including video recordings from various late-night incidents, to substantiate my claims.Steps Taken I have contacted **** multiple times using their app to report the issue. Unfortunately, these reports have not led to any action or improvement.Desired Resolution I request that **** address this issue by speaking to the tenants in apartment 3N and ensuring that they maintain a quiet and respectful environment, especially during nighttime hours.Attachments I am willing to provide video recordings of the noise upon request.Thank you for your attention to this matter. I hope this can be resolved promptly.

  

  Business Response

  Date: 12/26/2024

  Hi there! It looks like your complaint is related to ****, the company that manages your property. Just to clarify, Buildium isn't a property management company itself; it's actually a software that property management companies (****) use to help manage their properties. So, TPGM is the one handling everything, and Buildium is just the tool they use. Your best bet would be to keep reaching out to **** for a resolution. Hope this helps!

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed a Buildium account in October and after the account was closed the Buildium platform allowed a tenant to log in at the beginning of November and complete a rent payment. This was six weeks ago and Buildium is still sitting on the funds and has not successfully processed a payment to me or a refund to the tenant.I was given the run-around for 10 days before someone finally committed to sending me a physical check on November 12 and I was told I should receive that check by December 3I still have not received that check.Last Friday I was told the original check would be voided and a second check would be sent out priority via ****** and that I would receive a call back on Monday with the associated tracking number. I did not receive a call on Monday, so I called on Tuesday and was told there was still no tracking number but that someone would reach out Wednesday with the tracking number. No one reached out on Wednesday so I called at the end of business day Wednesday and was told everyone had gone home for the day and they couldn't provide me with a tracking number but that they would call me back Thursday with an update. A manager called me back Thursday (yesterday) morning to tell me there was no update that he'd follow up within the next few hours with an update, and he never followed up. So I am once again on hold with Buildium trying to get an update on a check.The recommendation from Buidium's own client service manager was to reach out to their legal team because their payments team refused to speak with him, refused to speak with me, and continuously points the finger at someone else saying it's their problem. No one will take ownership of the issue and Buildium's own customer service team cannot get a straight answer from their billing/payments department.

  

  Business Response

  Date: 01/02/2025

  Hi there. Thanks for reaching out and allowing us to look into this for you. According to our records, a check was sent to you via ***** (tracking #************) and delivered on 12/17 at 12:58 PM. We apologize for the delay in the processing and delivery of this check, and we appreciate your patience while we worked on this for you.