Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BeFrugal.com is a cash back website and they are refusing to pay me for shopping trips that are registered on their website that all concluded in sales. Per their website I am owed 13% on all the attached orders that were placed with Calendars.com. They never reached out to the Calendars.com for my orders and expect me to sent invoices for all my orders. They have a history of not paying their customers and they need to be held accountable for their immoral business practices.Thanking you in advance for your assistance with this matter.*****

  Customer Answer

  Date: 12/24/2022

  I have not heard from the business in response to my complaint.Please advise on next steps to hold them accountable for the theft of my cash back from their site.

  

  Business Response

  Date: 01/13/2023

  Hello,
  
  We would be happy to submit an inquiry for the calendar.com cash back discrepancy.  In order to do so please provide a complete copy of your order confirmation email and submit through your BeFrugal account. This should include order date, order ID, items purchased, subtotal, tax and shipping info, discounts applied, and payment method.
  
  Once we have received the required information, we will be able to lodge this inquiry on your behalf to the retailer.

  Please note to date this user has received payments on their ********************** account totaling $793.44.  

  
  Best,

  BeFrugal Team
  

  
  

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  Hi

  Thank you for your response.

  Enclosed is a file that was done and created from CALENDARS.COM of all my orders containing all the information that Be Frugal has requested. The file has all the information they have requested on all the orders that were placed from their site. As you can see the amount of orders is extensive and as this file was created by Calendars.com, it is valid proof that the orders were placed. I am requesting to be paid for all the orders.
  
   
  Regards,

  *****

   

   

  

  Business Response

  Date: 01/19/2023

  Hello,
  
  Attached are excel spreadsheets not order confirmations.  As previously stated a complete copy of an order confirmation sent to the users email from calendars.com must be provided.  The order confirmation would have been sent to the user when the order was placed online.  Excel documents are not an acceptable form to confirm and order place online.

  An order confirmation email should include order date, order ID, items purchased, subtotal, tax and shipping info, discounts applied, and payment method.
  
  Once we have received the required information, we would able to lodge this inquiry on your behalf to the retailer.

  
  Best,
  BeFrugal Team
  
  

  
  

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As per my conversation with ******** from BBB, I am formally letting BBB know that I have complied with BeFrugals.com last request and have filed a missing cash back form for each individual transaction.  There are over 100 individual missing cash back claims that were filed on BeFrugal.com website and I have a confirmation email from BeFrugal.com for each transaction that they have not paid me for.  I appreciate all your efforts to hold Be Frugal accountable for the balance that is due. 
  
  Thank you,
  *************************** 

  

  Business Response

  Date: 02/09/2023

  Hello,

  Per review of this users account we can see they completed the missing cash back claim form on Jan 19, 2023 through BeFrugal.  The retailer, calendars.com, approved the claims submitted through the missing cash back claims form to approve the cash back.  Also the user received a cash back payment on 2/2/23 for $165.20 for the calendars.com transactions.

  For any additional missing cash back the user should continue to submit the claims through the BeFrugal missing cash back claims form.

  Best,

  BeFrugal Team

  Customer Answer

  Date: 02/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes thru BeFrugal's link on November 22, 2022 for a shoe purchase at **** but the cashback of 1.5% of the purchase price has not been added. There was also a $4 bonus cash that was activated prior to purchase for items clicked through BeFrugal's site for purchases of $25 or more between 11/21/2022 and 11/23/2022.

  

  Business Response

  Date: 12/01/2022

  Hello,

  
  If an **** transaction reports to your account with $0.00 earnings or is not credited, this indicates it did not qualify under ****'s cash back terms.

  
  While many retailers will allow disputes to challenge cash back discrepancies, **** does not allow disputes. If an order does not qualify automatically, we are unable to further assist.

  
  Best regards,
  BeFrugal Team

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently owed ****** from Befrugal. I made the purchases that all show verified as of the date of the purchase earlier this year. As of now I still have not gotten my money. The Ticket number I am referencing in Ticket ID UFQY-**** in their support system. I'm starting to get extremely concerned if I'm ever gonna get this money at all. I have reached out many times , getting the same response. The company has not paid them, but yet this company is still listed on their rebates sites.

  

  Business Response

  Date: 12/01/2022

  Hello,

  
  We would be happy to look into this request.

  
  In order to do so please copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at ********************************************************************. This should include order date, order ID, items purchased, subtotal, tax and shipping info,discounts applied, and payment method.

  Note per review of your BeFrugal account we show $224.19 vs the $708.53 you make reference too.  Please make sure you provide only order confirmations for transactions that haven't been paid out.

  
  Happy to help,
  BeFrugal Team

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

  Conveniently they paid ****** worth of claims days after I filed this complaint which shows me that they had my money the entire time. Why should I have to prove that I made purchases that have been showing verified in the system since June and August. I would like the balance of $224.19 to be made payable immediately. The I will no longer deal with this company.   

   

  I have included the invoices they have requested from vendor. In this Reply.

   

  I also encourage that this whole incident be made public on The Better Business Bureau website

  

  Business Response

  Date: 01/05/2023

  Hello,

  
  If the user looks a their ********************** account they will see the $484.35 was locked by the retailer on 11/29/22.  That is when we received payment from the retailer and when the cash back becomes payable. 

  From the additional $224.19 listed as Cash Back on the users page there is currently $154.16 that can be requested as payment.  Note this locked 12/29/22 which is the date it became payable.  The user can request payment on this balance.

  I can see the additional $70.03 is earned and verified but not yet payable.  I would anticipate it will lock and become payable within the next month.  Once it is locked the user can request payment.

  The user should review our terms and conditions *********************************************************** and our FAQ ******************************************** when using the BeFrugal site.  

  As noted in our FAQ "Earned Cash Back will remain as verified in your member account for between 30 to 90 days based on the return policy of the retailer as well as the store's payment cycle with BeFrugal. We provide you with an estimated payment date to let you know approximately when most sales will become payable.  BeFrugal doesn't receive payment until this period has passed. Once we get paid, we can pay you!"

  
  Best,
  Corin from BeFrugal

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business provides cashback on transactions that are initiated through their website. There have been multiple occasions where I abide by their requirements, complete the spend with the merchant, the cashback shows pending, and they subsequently never release payment. The most recent example applies to a transaction that was completed on January 1, 2022. This should have been paid out 90 days later. I have put in multiple support tickets only to receive vague answers where they seem to absolve themselves of any responsibility, for what seems a trivial amount ($10 in this case), several hundred dollars in previous cases. I have never had an issue with any of their competitors (*******, Retailmenot, Chase Shopping), which leads me to believe that their business practices are questionable. I expect a timely response from someone who can engage with me rather than **** responses from someone named **** that don't answer anything or provides meaningful information. All of the support tickets can be viewed by the business using my email address.

  Customer Answer

  Date: 11/27/2022

  I have not heard from the business in response to my complaint.  This business appears to be indifferent at best.

  

  Business Response

  Date: 01/05/2023

  Hello,

  
  We would be happy to look into this request.

  
  In order to do so please copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at ********************************************************************. This should include order date, order ID, items purchased, subtotal, tax and shipping info,discounts applied, and payment method.

  
  Happy to help,
  BeFrugal Team

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   I have followed the protocol the business replied with numerous times (6+) over the last 13 months each time I receive a generic response without them trying resolve anything.  They are actively withholding payment due to me.  I was shorted $76 in 2021.  The amount theyve been going back and forth on now is $10.  At my last inquiry on November 15, I asked how to escalate the situation given it had been 11 months.   I was told no escalation is possible, which is why I filed the BBB complaint.  Thanks.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Srinivas

   

   

  

  Business Response

  Date: 01/13/2023

  Hello,
  
  We would be happy to look into this request but there hasn't been a specific order transaction identified.  In order to do so please copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at ********************************************************************. This should include order date, order ID, items purchased, subtotal, tax and shipping info, discounts applied, and payment method.

  Per review of the users account they have received cash back payments of $869.49.  
  
  Happy to help,
  BeFrugal Team

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Just the way they knew my lifetime cashback, the business could have easily looked at the open support tickets on the account.  The ticket id is ********* for transaction id **********.  All of their requested information was provided under that ticket 9 months ago.  Given how much money I spend generally and through their site, as evidenced by the cash back I earned, they are warning plenty on my transactions, which is why the run around and lack of service for the current $10 is surprising.  This and one other transaction from ****************** $70.69 are both tied to transactions through their website to the ************** which has me suspecting that their process isnt working well for that vendor.  If Im affected, I also suspect this is happening to many others who are not paying as much attention as I am.

  Thanks.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Srinivas

   

   

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with befrugal, a site for cash back for purchases made online through their portal. I made a lot of purchases from Hotels.com going through befrugal to track my orders and receive cash back of 2% on each order. All of a sudden after I have a little over $1800 they deactivated my account and wont explain why.

  

  Business Response

  Date: 01/05/2023

  Hello,
  
  The transactions on the account were identified as fraudulent activity by the retailer.  Due to fraudulent transactions on the account BeFrugal's terms and conditions were broken.
  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion. 
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was trying to payout my cashback on Befrugal, they deactivated my account.

  

  Business Response

  Date: 11/14/2022

  Hello,
  
  Due to violations of BeFrugal's terms and conditions, this account was deactivated.
  
  Best regards,
  
  BeFrugal Team

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Jilly

   

   

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a good from Dell.com via Befrugal which is cashback site last Feb.One day, they made the cashback transaction as pending then deleted it today.Even though I followed every guide they provided to buy it online, they denied my cashback.Please resolve it

  

  Business Response

  Date: 11/04/2022

  Hello,

  
  The sale was not tracked through BeFrugal site thus no cash back was earned.  As you are aware, we submitted an inquiry for you to the retailer regarding this transaction.  The inquiry was denied by the retailer.  Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we cannot give you cash back. These terms are explained on our FAQ page https://www.befrugal.com/cashbackfaq/#Q2 and in our terms and conditions section https://www.befrugal.com/termsandconditions/.
  
  To earn all eligible Cash Back, always follow these simple steps:
  1. Ensure cookies are enabled on your computer and any ad blocking software is disabled.
  2. Log in to your BeFrugal account.
  3. Initiate a purchase by clicking on a Cash Back eligible link on BeFrugal.com.
  4. Complete your purchase in your current browser window.
  5. Complete your purchase in a timely manner; do not wait hours (or days!).
  6. Do not click on any links or popups outside your browser window, perform a search on an outside site, click through emails, etc. Doing so could void your Cash Back eligibility.
  7. Do not use coupon codes not posted on BeFrugal or download a competitor's site toolbar. This could void your Cash Back eligibility. 

  
  Best Regards,
  BeFrugal Team

  
  

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot remove myself from them. I just want to stop contact with them.

  

  Business Response

  Date: 08/26/2022

  Hello,

  Please provide the email address associated with your BeFrugal account in order for us to review your account.  The email address provided, ********************** does not have a BeFrugal account associated with it.

  Thank you,

  BeFrugal Team

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using them since December of last year and its been fabulous. The last 2 months I have been experiencing major issues with getting my money. I currently have two open tickets with them and I feel like the customer support has been lacking in every sense of the word. They currently owe me ****** that is over 90 days and by 9/20/2002 that number will jump to over ******. I have big concerns that I wont be receiving this money as all I'm getting from the support ticket is they have reached out to the retailer and they are waiting for a response from them. I have a separate support ticket that's over 30 days old that is still pending.I would like to know the process they are doing to get the money I am owed and to know that the money that is still pending to be paid over the next few months I will get paid for..

  

  Business Response

  Date: 08/22/2022

  Hello,

  On the attached screen shot the user has noted $2,887.18.  Of that total $2,391.46 is verified, $262.13 is payable today.  The $233.59 that I'm showing as pending on the account is an open inquiry with the retailer that is still under review.  

  If the user has any additional questions they should outline a specific transaction in reference.

  Best,

  BeFrugal Team

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  used the service, placed many online orders via befrugal. the most of the cash back was canceled by befrugal using all kind of reasons. I have strong feeling that befrugal and the merchants work together to cheat customer and never paid cash back.

  

  Business Response

  Date: 08/22/2022

  Hello,

  The user has various sales transactions on their BeFrugal account.  If there is a specific transaction they would like us to investigate they should provide the order confirmation from the merchant when the sale was placed.  

  Best,

  BeFrugal Team

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I made more than 10 purchases via BeFrugal. Only got 1 cash back for $1.55, BeFrugal already deleted my record. Here is the list of purchases I saved. Please see attachment. 
  
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 11/04/2022

  Hello,

  The member attached a list of clicks but not order confirmations for sale transactions.  Again for a specific order you will need to copy and paste a full copy of the order confirmation email into the Cash Back Inquiry form at https://www.befrugal.com/account/member/need-help/inquiry/. This should include order date, order ID, items purchased, subtotal, tax and shipping info,discounts applied, and payment method.

  Happy to help,
  BeFrugal Team

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I have submitted all the order info to BeFrugal.com via tickets, and they still denied to pay. see attached tickets info. ticket # USYG-**** and ULGJ-7161]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****