Reviews
This profile includes reviews for Aura's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCandace P
Date: 08/25/2025
1 star****! Paid money and cannot get return. 10 spam calls a day.Review fromLori C
Date: 08/12/2025
1 starAvoid at all cost. Complete rip off. Screwed up a bunch of my accounts so I have to change a bunch of passwords, supposedly sent emails requesting my info be removed but suddenly I am getting dozens of new spam emails. Misses two fraudulent charges, never informed me. Run do not walk.
Aura
Date: 08/18/2025
We sincerely apologize for the inconvenience caused by your recent experience. At Aura, we are committed to providing exceptional service to all our members. Our team has made several attempts to reach you by phone, and we also sent you an email requesting that you call us back so we can assist you directly.
To resolve this matter quickly, we kindly ask that you return our call at your earliest convenience. This will allow us to securely verify your account and address your concerns in full.
You may reach us anytime at **************, as our ************* team is available 24/7. Your feedback is important to us, and we look forward to speaking with you soon to ensure your concerns are fully resolved.
Review fromPaul L
Date: 07/31/2025
1 starDeceptive and dishonest practices. What company doesn't allow a prorated refund these days? Are we *** in the 1990s?Aura
Date: 08/01/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.
Aura
Date: 08/01/2025
Thank you for sharing your concerns.
We're sorry to hear about your dissatisfaction and would like to clarify our refund policy.
Our services are billed in advance, and as outlined in our Terms of Service, we do not offer prorated refunds for unused portions of a subscription term. While we understand this may not align with your expectations, this policy ensures consistent and fair treatment for all customers.
That said, we're actively reviewing feedback like yours to inform future improvements to our cancellation and refund processes. Our intention is never to mislead or inconvenience our customers, and we genuinely regret that you feel this way.
If you have any further questions or need assistance, please dont hesitate to reach out to our support team directly.
Aura
Date: 08/01/2025
Thank you for sharing your concerns.
We're sorry to hear about your dissatisfaction and would like to clarify our refund policy.
Our services are billed in advance, and as outlined in our Terms of Service, we do not offer prorated refunds for unused portions of a subscription term. While we understand this may not align with your expectations, this policy ensures consistent and fair treatment for all customers.
That said, we're actively reviewing feedback like yours to inform future improvements to our cancellation and refund processes. Our intention is never to mislead or inconvenience our customers, and we genuinely regret that you feel this way.
If you have any further questions or need assistance, please dont hesitate to reach out to our support team directly
Review fromRenee D
Date: 07/28/2025
1 starAura created an avenue for identity thieves to unlock my husband's credit. We are experiencing ID theft, communication interference, and phone number spoofing. It appears that the app nearty assembled all our information in one place to be stolen by people hacking our Internet and/or phones. No customer service. No refund. ********************** is a worthless and dangerous productAura
Date: 07/29/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.Aura
Date: 07/29/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.
Review fromTimothy M
Date: 07/19/2025
1 starI brought a year police, payed for it buy credit card, charge went thru, went to use service. Put in password, it would not take it, called customer service, I gave them information they ask for they couldn't get to work either, they then asked or my social security number which I refused. I would give them a -0 suggest you save your money an don't waste you time or moneyAura
Date: 07/21/2025
We sincerely apologize for the difficulties you've experienced and recognize how disappointing this situation must be.
Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring.
At this time, were unable to locate an account based on the details provided. To assist you further and securely verify your information, please call us at **************. Our ************* team is available 24/7.
Your feedback is important to us. We look forward to speaking with you soon to resolve this and ensure your concerns are fully addressed.Review fromMonica R
Date: 06/23/2025
1 starScammers. The people who are supposed to protect my money actually STOLE IT!!They TRIPLED my yearly payment without notifying me. The person I spoke to on the phone stated it was something new they were trying. Basically RAISING the yearly fee to see how consumers reacted to it. I cancelled membership starting AS OF THE DAY I CALLED, and asked for a refund. They refused to refund my money and left my membership open and, set to expire in 1 year. I did NOT agree to a $200+ payment which was 3x my normal payment.This company literally SCAMMED ME!!Aura
Date: 06/24/2025
We sincerely apologize for any inconvenience caused by your recent experience. At Aura, we are committed to providing exceptional service to all our valued customers
.
Our records indicate that a notification regarding the membership price change was sent to the email on file on March 31, 2025, prior to the renewal. We truly apologize if you missed this message.
Please note that your account has been closed, and a refund of $213.92 was issued on June 24, 2025, and credited back to the card on file in accordance with our policy.
If you have any additional questions or concerns, please dont hesitate to contact our dedicated ************* team at ****************** here to help!
Thank you for your patience and understanding. Once again, we apologize for the inconvenience.Review fromJerome S
Date: 06/04/2025
1 starAura hasn't worked right for the 2 months I had it. They charged me $59 for a year but then when I frequently called to say not working they canceled me but stated I canceled when I did not. Now they want $179. Not dependable. Recommend don't use.Aura
Date: 06/10/2025
We're very sorry for the trouble you experienced with Aura. Your recent interaction clearly fell short of the quality we strive for.
We've attempted to contact you twice, and we've also processed a full refund to your original payment method. We understand that your account was canceled due to a clerical error on our end, not at your request, and we deeply apologize for this mistake. We'd be happy to assist you with re-enrolling to ensure you can take full advantage of our services.
We value your feedback, as it helps us identify areas where we can improve our support and prevent similar issues for other members.
If you have any additional questions or concerns, our ************* team is available 24/7 at **************.
Review fromAllen B
Date: 05/19/2025
1 star**************** is nonexistent. I have been try to cancel the service which is not what I wanted. No on answers the phone. I guess I will cancel my credit card so they dont automatically renew.Review fromCharles R
Date: 05/17/2025
1 starjust spent the whole morning, 4 hours trying to buy aura and get it to wor. customer service is incompetent,after 8 calls during which youhave to give all your information each time, I jumped through such hoops as using edge as a browser,giving it a half hour, (three times)turning autofill off and on...it never ********** do they earn any money? I did give my info 8 times...Aura
Date: 05/19/2025
We sincerely apologize for any inconvenience caused by your recent experience with Aura. This experience clearly falls short of the high standards we aim to deliver.
Our records show that an offer to escalate your case to our dedicated Tech Support team was made, though it was respectfully declined. That said, your cancellation request was processed, and a refund was also issued to the payment method on file.
Please know that we take feedback like yours seriously. It helps us identify where we need to improve our support processes and ensure better experiences for our members moving forward.
If you have any additional questions or concerns, our Customer Care team is available 24/7 at **************.Thank you again for your time, and we truly regret the inconvenience you've experienced.
Review fromMark L
Date: 04/17/2025
1 starThe product works once and does not work again. Aura did provide great customer service with troubleshooting, but the device was not functional.Aura
Date: 04/21/2025
Thank you for contacting Aura. Were truly sorry to hear about the experience youve had.
However, we want to clarify that youve reached Aura LLC. Aura is a digital security company that offers a comprehensive suite of protection services, including a secure VPN, safe browsing tools, and identity and credit monitoring. We do not sell or provide any physical devices.
We recommend double-checking the companys website or email address to ensure you're contacting the correct business. Hopefully, this helps point you in the right direction so your issue can be resolved as quickly as possible.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.