Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund from a company due to their mistake and Flywire already took some time in the beginning. Having no news after 15 business days, contacted them and they said my bank sent the funds back (which they should have told me before I needed to ask). Besides, the supposed refund proof shows a lower value than what I paid. After contacting my bank, they clarified that asked Flywire about more informations about them but they didnt reply so had to send the refunds back. Its over one month that I've been waiting for this refund.

  Business Response

  Date: 02/24/2025

  Hi Ins,
   
  We are sorry to hear that you are unsatisfied with your Flywire experience. We understand this refund process has taken some time and also the importance of this matter . We would like to provide more information regarding your refund. 
   
  Please kindly note that Flywire originally completed this refund on January 24th and we received a request for further details from our bank partner which was provided on January 30th. Unfortunately the refund bounced back to Flywire on February 11th at which time our refunds department reached to you out via email confirming the funds had bounced back and the reason we received from your bank.
   
  Kindly note that at this time, our refunds department has requested that you please confirm with your bank the reason for the rejection and if possible for them to confirm that the funds won't be returned once they are sent from our side again. Rest assured that we will look into this matter further with our refunds team regarding the fact that your bank has stated the information was not received and you can certainly expect a further update from us on the email thread that you have been communicating with them on. For your reference your case is under case number 3541223.
   
  Once again, we apologize that you were unsatisfied with your Flywire experience. If you have additional questions, or would like to share more feedback, please do not hesitate to contact us at ********************************************************.
   
  Best,
   
  Payment Experience Team @ Flywire

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  You only informed me about the process after I asked why I havent received it yet. You claim to have informed my bank but the bank says you didnt reply to their request. A 2nd refund was supposed to be issued on the 27th of February and still no news.

  Besides, I had to pay **************************************************************************************************************************************** lose money and getting 160 back.

  This process started on the 21st of January. I need the money back and its beyond frustrating.

  best ,

  Ins Diogo 

  Business Response

  Date: 03/11/2025

  Hi Ins,
   
  We are once again sorry to hear that you are unsatisfied with your Flywire experience. We understand the importance of this matter and want to ensure we can continue to assist you as best as we can with some additional information regarding your refund process.
   
  Please kindly note that in regards to the communication timeline, Flywire was only able to inform you via email of the return on the original refund attempt on February 11th because this was the date the funds returned reached our account, we unfortunately would not have been able to inform you of the return prior to this date as the funds had not been returned yet. We first escalated the matter to our refunds department on February 10th as confirmed in our email reply to your email sent on February 8th. On February 11th, the refund return reached Flywire, at which time our refunds team provided an email communicating the same.
   
  Please kindly note that a 2nd attempt for the refund was completed from our side on February 24th. Normally, refunds are reflected in the originating bank account within 5-10 business days, but for some currencies and payment methods this may take longer. We would kindly suggest sharing the proof of refund document that was shared via email by our refunds team on February 26th. The attached proof on the email will contain details of the refund that should assist your bank in being able to locate the refund processed on the 24th. 
   
  We remain available to further assist and if you have any additional questions or would like to share additional feedback please do no hesitate to contact us at ********************************************************. 
  
   
  Best,
  Payment Experience Team @ Flywire

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ***************************** informed that such document provided is not enough and asked for the **** which you said you dont have. All international transferences have it so you either didnt make the refund like you say or really are making zero efforts to solve this situation. Im beyond frustrated at this point and cant stress enough how terrible your service is. I just want the money I paid 2 months ago back and you keep stalling. Please do something useful fast.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Flywire Support,I am reaching out regarding an international transfer made on November 21, 2024, through ***** mobile application. Despite multiple follow-ups and providing all requested documentation, the funds have not been credited to my intended recipient. I now request immediate action from Flywire to trace the payment and ensure the funds are returned to my account without further delay.Transfer Details:Beneficiary: Flywire Payments Corporation Amount: $71,467.00 MXN Exchange Rate: 1 EUR = ******** MXN Reference: ZGR668993919 ***************** After completing the transfer, I promptly sent the payment receipt to a ***************** representative. On November 27, 2024, I was informed that the payment had not been received and was advised to contact Flywire. I immediately provided the payment receipt, but Flywire then requested a Swift MT103 document, which **** has not issued despite my repeated requests. However, I have submitted all available transaction confirmations.On December 2, 2024, I followed up at my **** branch, where a formal report for fund recovery was filed. **** later confirmed that the funds were sent according to the original instructions and have been deducted from my account. However, on December 10, 2024, Flywire informed me that the funds had not reached their bank account, possibly due to an issue with the currency conversion.On December 23, 2024, Flywire stated that the payment had been canceled at the banking level and should have been refunded to my account. However, as of today, the funds have not been returned. **** has confirmed that the funds were sent and that no refund has been issued on their end. This means Flywire must initiate a formal trace to determine where the funds are currently held.I request a formal payment trace to determine the exact location of the funds, with a clear timeline for resolution, including when I can expect my funds to be returned.

  Business Response

  Date: 02/11/2025

  Hi *******,
   
  Thank you for reaching out to Flywire! We are sorry to hear that you are unsatisfied with your Flywire experience. 
   
  We understand the importance of this matter and want to provide more information. Please kindly note that is was confirmed to Flywire by our bank partner that this payment had been cancelled by them before it reached Flywire. Our team who is responsible for the processing of bank transfers and communications with our bank partners shared an email with you on Friday , January 31st with confirmation of the cancellation notice Flywire received for your reference. 
   
  In the meantime our team is also reaching out to our bank partner and we are requesting more details regarding the return itself to ensure that we are able to provide you with additional details that you may be able to share with your bank for tracking purposes. We are closely monitoring this case and will ensure to provide you with the necessary update as soon as we receive more details from our bank partner. Rest assured that we will provide any additional information that we can. Kindly note that you can expect to receive further updates on the email thread for case #******* which you have been communicating with our team on. 
   
  Once again, we apologize that you were unsatisfied with your Flywire experience. If you have additional questions, or would like to share more feedback, please do not hesitate to contact us at ********************************************************.
   
  Best,
  Payment Experience Team @ Flywire

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I kindly request the following documentation and clarification:

  1. Any official confirmation that the funds were or were not successfully received by the beneficiary bank.

  2. Any formal documentation that can confirms that Flywire has reached its intermediary bank to locate the funds.

  3. The deadline for the formal response of the intermediary bank. And if the intermediary bank does not respond within the expected timeframe, what alternative resolution steps can be taken? 

  As a customer, I expect full transparency in this matter. I kindly request that you provide the requested documents and information at your earliest convenience.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 02/18/2025

  Hi *******,
   
  We understand the importance of this matter and want to provide more information. Please kindly note that our team is currently working with our bank partner to be able to obtain more information regarding the cancellation/rejection of this payment to ensure we are able to share the details with you along with any additional details you may be able to share with your bank for tracking purposes. 
   
  We are closely monitoring this case and will ensure to provide you with the necessary update as soon as we receive more details from our bank partner. Rest assured that we will provide any additional information that we can. Due to the fact that in these investigations we rely on the information from our bank partners, the timeline varies from case to case which makes it difficult for us to set a specific timeline that may set a false expectation, but we continue to monitor this matter daily and will continue to work on obtaining the necessary information.
   
  We kindly ask that you continue to monitor and communicate with us via the email thread for your case under #******* as this is where our team will be providing the further requested details.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  I kindly request the following documentation and clarification:

  
  1. Any official confirmation that the funds were or were not successfully received by the beneficiary bank.

  
  2. Any formal documentation that can confirms that Flywire has reached its intermediary bank to locate the funds.

  
  3. The deadline for the formal response of the intermediary bank. And if the intermediary bank does not respond within the expected timeframe, what alternative resolution steps can be taken?  
  

  As a customer, I expect full transparency in this matter. I kindly request that you provide the requested documents and information at your earliest convenience.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flywire refuses to refund a tuition reimbursement which they received from the University. They claim they lack banking information from me, the original payer. I have provided this information following their recommendations. **************** is unhelpful. The published phone numbers for Flywire in ******, ******* and ****** are bogus. No one answers calls to these numbers.

  Business Response

  Date: 01/30/2025

  Hi ******,
   
  Thank you for reaching out to Flywire! We are sorry to hear that you are unsatisfied with your Flywire experience.
   
  As an international payment processor, Flywire is required to comply with all anti-money laundering (AML) regulations. These regulations require us to return any refunds of a Flywire payment to the originating account. In order to start processing your refund, our refunds team would need an official proof of the original payment which displays the correct beneficiary details to ensure the funds are returned to the correct account. If this portion is incomplete, our team will need additional details to complete what is missing. We require this information for your protection, and to ensure compliance with Flywires anti-money laundering best practices.
   
  Once again, we apologize that you were unsatisfied with your Flywire experience. If you have additional questions, or would like to share more feedback, please do not hesitate to contact us at ********************************************************.
   
  Best,
  Payment Experience Team @ Flywire

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send money to ***************************** through Flywire. My request went through, and I was charged for $6,110 (Transaction #: HSI659533060) to my selected payment method of ****** on 10/18/2024. Next day, I received the email from Flywire that the payment request was cancelled so I sent another payment on 10/19/2024. At that time, US-Japanese yen exchange rate went up unfavorably myside and the charge were $6,144. Although $6,110 was cancelled by Flywire, they did not refund me money, so I contacted them to refund the money on 10/21/2024. The fund was not converted to a Japanese yen or sent to ***************************** but hold by Flywire but they insisted that ***************************** needs to approve the refund of $6,110. They said they would reach out to the school, and after they approve, Flywire processes the payment but nothing happened for a while so I contacted the school. The school said they did not get any email from Flywire so they contacted Flywire twice. Finally, after I requested the school to get update, they said they got connected with Flywire and approved the refund on 11/3/2024. I contact the Support team again on 11/7/2024 but they said they were still in investigation, and no refund has been processed. I need to pay off my credit card within a few days, so I raised this as ASAP matter but they still did not contact me to the refund team and just asked me to email the "support team" email address again, which I have done many times. I want the refund to be processed ASAP and request them to fix their system to refund the payment when the transaction was cancelled instead of the customer to go through this whole cumbersome process, first of all.

  Business Response

  Date: 11/13/2024

  Unfortunately, Flywire is not able to stop an initiated transaction through ******, even if the payment request is cancelled before the funds arrive. As the payment reached Flywire in the end, the funds will automatically become the property of the institution thus Flywire needed the institution's approval to return the funds. 
   
  Nonetheless, we apologize for the delay in this process. We will be escalating this for the refund to be completed as soon as possible and will keep you updated over email.
   
  Thank you for your patience in the meantime.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to inquire about my refund, and they provided me with a receipt indicating that the funds had been returned. Following their advice, I contacted my bank, but the bank was unable to locate the money. I then emailed them my full account history, including the payment related to the refund.The refund should have been processed over a month ago. When I contacted them via chat, I was told that because I had recently sent an email requesting an update, my case was moved to the end of the queuethis is completely unreasonable!Theres no direct customer service line for this topic, and neither the chat nor phone support teams seem able to assist in resolving this issue.

  Business Response

  Date: 10/16/2024

  We apologize for the delay due to the much higher volume of contacts our support teams have been experiencing recently. A senior team member is currently handling your case and will be in touch directly. We appreciate your feedback and hope to resolve this case soon. 
   
  

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a payment for my nieces university through fly wire back on June 27, 2024. They stated they never received my payment I went back to my bank and they provided me documentation where the payment had been released to the merchant. I submitted that proof to them and they started an investigation on their end speaking of Flywire. It has been almost 90 days since this transaction and finally received an email from flywire stating that the local bank partner had located my funds on 09/16/2024. And today 09/25/2024 they state they have not located the funds and want me to contact my bank again. I told them I was confused because they had already asked me if I wanted a refund or to process the payment I requested a refund since payment had already been processed in person. Know they are changing there status to say they have not located my funds.

  Business Response

  Date: 10/01/2024

  This case resulted due to a miscommunication with a payment partner. The payment partner advised Flywire that they had located the funds for this transaction. They later notified us that this was not the case. They had a record of the transaction, but no funds were received and the transaction was not successful.
   
  A manager reached out to this payer and apologized for the payer's experience. We advised the payer to file a dispute with their bank to help locate and recover these funds. Unfortunately, since the funds were not received by either Flywire or our partner, we have no recourse to locate or return these funds. We also provided the payer with a gift card as a gesture of goodwill for their experience.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 22338253. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have made several calls in conjunction with my bank and they continue to state that funds were released and accepted. I have also opened several disputes to get my fund back from my bank and they state the dispute is denied due to the merchant (Flywire) received the funds. All I expect in return is my money since it has been a long time.And had to pay that by other means almost causing my family member getting kicked out of school for not paying her monthly obligation of tuition.[You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Adrian

   

   

  Business Response

  Date: 10/08/2024

  Hello,
   
  Thank you for bringing this to our attention. We regret that the payer is still unsatisfied with our response.
   
  We have confirmed that neither Flywire nor our payment partner received these funds. We explained this to the payer, and provided them with a gift card as a gesture of goodwill.
   
  We advised the payer that they need to initiate a chargeback on this payment with their bank. We have no further recourse to resolve this on our end. 
   
  The payer is welcome to contact us at [email protected] if they have questions.
   
  Best,
  Payment Experience Team @ Flywire

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting for a refund from the university, in which the intermediary is flywire, the university reiterates that they have already deposited the money to flywire and that they have to refund me, and also gives me a reference number: **** ****** (Berkeley Extension)Sep 12, 2024, 1:41PM ******************************** confirmed your refund for MCELLBI X427 - 057 Current Topics in the Biosciences was issued directly back to Flywire. Flywire should reach out to you regarding the refund.The Flywire Refund Reference # is RUCK044AFB41. Flywire insists that they have not received the money, using the same email template. I want a refund asap

  Business Response

  Date: 09/26/2024

  Thank you for bringing this to our attention. This complaint is related to a dispute that the payer filed with the issuer of their payment method. This dispute opened a formal process between Flywire and the payment processor. If the dispute is resolved in the payer's favor, their payment processor, and not Flywire will refund the payer.
   
  We are unable to disclose more details due to the ongoing dispute. However, we empathize with the payer's frustrations, and we are optimistic that we will be able to resolve the dispute soon.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need to complain about a nightmare experience we've had with FlyWire. We made a payment to our daughter's student residence using FlyWire, as instructed by the residence company. The payment was sent on August 12, 2024, well before the deadline. However, FlyWire somehow canceled the payment, and the money was never sent to the final ****************'s the kicker: ******** confirmed that FlyWire received the money and provided us with a tracking number. Fast forward to today, September 16, 2024, and neither the payment has been completed nor have we received a refund.We contacted FlyWire customer service three weeks ago and was given a ticket number, *******. Since then, we've heard nothing. our bank followed up with FlyWire, and we're still left in the dark. We even had the final beneficiary reach out to FlyWire, but theyve been met with silence as ******* feels like our money has vanished into a black hole! We hope someone from FlyWire sees this post and takes responsibility for resolving this issue ASAP. This has been an incredibly frustrating experience, and we would appreciate any help in getting this sorted out.

  Business Response

  Date: 09/26/2024

  Thank you for bringing this to our attention. This case has been escalated to our ***************************** team, and we are already working to resolve the issue. One of our managers is in direct communication with the payer. We will continue to work with the payer until the refund is completed.
  
  Please note that this case is unique and does not represent the vast majority of Flywire refunds. Most of our refunds are completed in a timely manner. We recognize that this fact does not ****** this payer's frustration. We apologize to the payer for any inconvenience this case has caused.

• Initial Complaint

  Date:09/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Flywire to make a payment for an online French course I signed up for that was basically as scam so I asked for a refund after the first class. I was told that the refund would be made through Flywire directly. It took me over 2 months to get my money back after having to fight for it over numerous emails. When I got it, they actually withheld $65 from what I was owed without saying anything. When I emailed to ask about this they said this was because " we tried to send the refund to your Wise account twice before receiving the information that they would not accept the transfer from Flywire. For the first time we received the funds back, they charged 40 CAD on banking fees and on the second time, they charged 25 CAD on banking fees".The reason that **** did this is because they don't accept ACH payments. Nobody from Flywire told me this would be an ACH payment. If I had known this, I would've offered a different bank account to receive the refund from the start. I believe the Flywire mishandled my money and withheld information and I am owned the remaining $65. The level of unprofessionality with which I was treated by a company handling people's money is beyond comprehension.

  Business Response

  Date: 09/13/2024

  We sincerely appreciate your feedback. We have reviewed your case and it has been resolved. If you need further assistance don't hesitate to contact us again.

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, a customer rep who emailed us, is highly unprofessional. This is for the payment NTR393262866. We have made the same payments to the same institution for 4 years using the same bank code without issue, provided a screenshot from ********* that the payment was received by the intermediary bank, yet *************************** refuses to connect us to the manager to discuss what the issue actually is. Instead of monitoring their bank for payment, they send emails to customers causing tuition delays and late fees, even though they themselves dont understand what is going on. Im not surprised if FlyWire gets sued for their business conduct.

  Business Response

  Date: 05/13/2024

  Dear ****
  
  Thank you for your feedback. We are sorry to hear that you were unsatisfied with our response to this issue.

  Your case was escalated internally and our team will be reaching out today with an update. Please refer to that email for more information. You can respond directly to that email if you need further assistance.
  If you have any further questions or feedback, please do not hesitate to contact us at ********************************* We are always happy to help!

  Best, 

  Payment Experience Team @ Flywire