Reviews

Review Details

• Review fromChloe L

  Date: 10/31/2024

  1 star

  Chloe L

  Date: 10/31/2024

  Flywire has lost a $2,249.00 school payment and is unable to find it after three weeks.I am a recent graduate who attempted to pay my overdue school fees via a bank transfer to the third-party payment vendor, Flywire Corporation. After a week of calling to ask for updates on my payment and having the customer service **** inform me that this was within the normal window of processing time, they informed me that they could not locate the $2,249 CAD that I sent. After an additional week of back-and-forth emails and calls, providing proof of payment and giving them all the additional information my bank could provide, they promised to escalate my case to an investigation. When I called back three days later, the customer service representative informed me that they would escalate my case, meaning that they had not followed through on the previous investigation or, at the very least, not taken it seriously. They won't allow me to speak to a supervisor on the phone and are telling me that by bank's advice to use the Trace ID to locate the payment will overcomplicate things. My bank has told me this is the surest route to locate the payment, so I would like to see Flywire Corp take this route seriously. So far it's been three weeks and the payment is lost. AVOID USING FLYWIRE CORP AT ALL COSTS. At best they are extremely disorganized when it comes to resolving disputes and at worst, they have scammed a new grad out of a significant amount of money.

  Flywire

  Date: 11/06/2024

  Thank you for bringing this to our attention. This issue has been resolved. A Flywire manager has followed up with the payer and the client. We have also provided the payer with a gift card as a gesture of goodwill for their experience. 
   
  As a global payments processor, Flywire receives thousands of payments each day. Most payments are matched without issue. Occasionally, we do run into situations like the one the payer described. When this happens, we have processes in place to resolve them as soon as possible. Unfortunately, we came up short with this payer's experience. We will use this as an opportunity to improve our service in the future.
   
  The payment has been successfully delivered. No further action is necessary to address this concern.

• Review fromRodney W

  Date: 08/05/2024

  1 star

  Rodney W

  Date: 08/05/2024

  My name is *************************, and I made a payment for tuition on behalf of a relative through flywire. Unfortunately, they university decided to withdraw his acceptance offer and return my tuition payment back through flywire. This unethical and fraud company called, " FLYWIRE," has decided to steal or keep my F****** money!! Now, I was told to hire an attorney or take them to small claims course to *** them for more than what they owe me. This is absolutely ridiculous and terrifying for universities to partner with Flywire without knowing there keeping students' money! I am disgusted, annoyed, frustrated, angry and ****** OFF that over $4000 plus is being held and kept.

  Flywire

  Date: 08/07/2024

  Hello ******, 
  
  We understand that you are expecting a refund from Flywire, and our team would be more than happy to assist you with the refund process. 
  
  For security purposes we are unable to provide payment support on this platform. Could you kindly email our support team at ******************************** with the payment ID and your contact details so that we can further look into your refund? In the meantime, we will request our team to reach out to you. 
  
  In the meantime, we take your comments seriously as Flywire is a regulated payments business with strict Anti-Money Laundering laws and best practices. 
  
  If you have any further questions or feedback, please do not hesitate to contact us at ********************************. We are always happy to help. 
  
  Best,
  Payment Experience Team @ Flywire

• Review fromJamesq T

  Date: 07/08/2024

  1 star

  Jamesq T

  Date: 07/08/2024

  They are mandated by the ** Gov for student loans. There is no automate monthly payments without extreme fees. Recently they got rid of their online banking option and force you to pay either 3% for a credit card or pay your banks wire fee. Disgusting practice and they said there is nothing they can do. A company that will try to make as much money as they can from you without providing any support or help. Avoid at all costs.

  Flywire

  Date: 07/11/2024

  Hello ******,
  
  Thank you for your feedback. We are sorry to hear that you were unsatisfied with your Flywire experience.
  
  Flywire strives to offer reasonable rates for all payments. Unfortunately, most rates are dictated by the global market. To help ensure value for our payers Flywire allows payers to lock in the current exchange rate when a payment request is created. We also offer our Best Price Guarantee for bank transfers.
  
  The payment methods that we offer vary by country and receiving institution. If a payment method becomes unavailable we will always present the payer with several other options. Flywire will disclose all rates when the payment request is initiated. If the payer is unsatisfied with the rate, they are never obligated to complete the payment.
  
  If you have any further questions or feedback, please do not hesitate to contact us at ********************************. We are always happy to help!
  
  Best,
  Payment Experience Team @ Flywire
  

• Review fromTodd S

  Date: 11/18/2023

  1 star

  Todd S

  Date: 11/18/2023

  I live in ******* and my daughter goes to college in ******. When I try to pay her room&board and tuition, FlyWire won't let me pay with credit card in pounds with my **-based credit card. This makes no sense because I can buy anything else in ****** (from the **) in pounds anytime I want. My credit card fully supports payment in pounds. So why does FlyWire make me pay in dollars and pay their absurd currency conversion rate?

  Flywire

  Date: 11/21/2023

  Hi ****,
   
  Thank you for taking the time to share your opinions with us. We are sorry to hear that you were unsatisfied with your Flywire experience. Our goal is to provide an easy and smooth payment experience, and it seems we did not meet your expectations.
   
  Please note, the payment methods made available depend on the country you are paying from and the institution you are making a payment to. As an international payment processor, Flywire is partnered with various card processors which generally the currency to pay is designated to be in payer's local currency. As such, we don't recommend you pay in GBP with US bank issued credit card as additional fees may incured such as ********************** Fees" and a conversion process performed by your bank or credit card provider. 
   
  Flywire continuously working on different payment solutions in order to provide a simple and seamless process to all of our payers. We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve.
   
  We apologize for any inconvenience you have experienced while using our services.If you have additional questions, or would like to share more feedback, please do not hesitate to contact us at ********************************.
   
  Best,
  Payment Experience Team @ Flywire

• Review fromFalguni S

  Date: 08/22/2023

  1 star

  Falguni S

  Date: 08/22/2023

  Very difficult to contact a person regarding education payments issue. Payment not gone through for seven business working days :( It is not a small amount, and surprised by the response of the sales support.Standard response - only via e-mail. E-mail is human is what the customer service rep ***** said ***************** left two voice messages - no one returns the calls.Disappointed with customer service

  Flywire

  Date: 08/25/2023

  Dear *******,
  
  We appreciate your feedback and are sorry to hear you were not happy with our processing time. Flywire strives to ensure that all payments are delivered on time. Please note that it typically takes 2-3 business days for the funds to arrive in Flywire's bank account from your bank, and another 2-3 business days for the funds to be delivered to your institution. Flywire will always update you immediately once the funds are received for your payment and once the payment is delivered to your institution.

   

  As of now, as you mentioned Sales support, it looks like you may have not contacted our actual payer support team. We provide support via call, live chat, and email ( ******************************** ) near 24/7. Please feel free to review this link to see all the ways you can contact us:  ****************************************************.

  Unfortunately we have been unable to find a payment in our system if we filter only with your name ***********************. We kindly ask that you contact us through one of our support channels to provide us with your payment ID; the payment ID is a combination of 3 letters and 9 digits. You always receive this unique code in your email every time you make a payment request on our site. Once we have this ID, we will be able to further assist you.

  Best,

  Payment Experience Team @ Flywire