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Business Profile

Fitness Center

Easy Mile Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Easy Mile Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Mile Fitness has 48 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      planet fitness runs a scam where they do not allow you to cancel your membership from the app. I injured myself at the club on 7/18 and my doctor didn't clear my to return to exercising. I tried to cancel on the app and its not possible, so I called and they said it was MANDATORY that I drive to the club to cancel. I lived a significant distance away and forgot to cancel, which is what they want in this cancellation scam. On 11/09 I did return to the club and an employee checked me in and said he would cancel the membership.. He didnt.. When I saw it was going to rebill, I contacted PF BY PHONE on 11/13 and ******** cancelled the membership. Se attached. However I was still billed again on 11/17.. Multiple calls to ******** havent helped. I asked him to call corporate and no response. I contacted PF on ********, and no response. These people are stealing money from this cancellation scam

      Customer Answer

      Date: 01/21/2025

      here is the location of my club

      ************, **
      **********************************************************

      Customer Answer

      Date: 02/06/2025

      I have not heard from the business in response to my complaint.

       

      To make this complaint even worse..

      Immediately after I filed the complaint, the ** store called me and promised me a refund... But the refund never came..

      They are just running a cancellation scam and until someone in authority does something about it, they wont stop

      Business Response

      Date: 03/11/2025

      This is not the experience that we strive to deliver for our members!  Since this notification in February 2025 our management team has actively tried to get into contact with the member to further address and resolve the above situation. We have called multiple times and emailed but have still not heard ******* soon as we hear back from the member, we will work to address any and all issues immediately. 

      Customer Answer

      Date: 03/12/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The business sent 1 email to ******************** Nothing else..

      I have responded 3 times to **** *******..  The are lying when they say I am not answering my phone.

      I can not answer my phone line ************, but they can leave a message there and I would call from my 954 number.

      **** *******
      Regional Manager
      ******* South

      He has not responded back.  My phone was included in all of the messages..

      My phone number is ************

      This is my email reply from March 10

      I thought you were going to call me and take care of this issue???
      ***** ****
      ************

      On Thursday, February 20, 2025 at 08:46:01 AM GMT-5, **** ******* <*************************************************************> wrote:

      Good morning ***********,

      I hope you are doing well. I am **** from Planet Fitness, I tried contacting you through phone number with no luck. I wanted to discuss your membership and possible refunds! What is a good number to contact you through? 

      I look forward to speaking with you!

      FAQ

      Regards,

      *****

       

       

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company employs the most predatory tactics I have encountered. In addition to making it impossible to cancel a membership without putting a stop payment order on their ACH withdrawals, this company routinely will attempt to draw from a bank account with no funding. Last month they tried their withdrawal 7 times. 7 times they attempted a withdrawal with federal regulation stating they are only allowed to try three times. Not to mention they attempted these withdrawals at 1-2 am CT. This company doesn't care about anything but profit margins.

      Business Response

      Date: 11/25/2024

      With the information provided, we were unable to locate an account. Please provide the location the membership was created so we may better assist. 

      Customer Answer

      Date: 11/26/2024

      ******, ************** branch. 

    Easy Mile Fitness is NOT a BBB Accredited Business.

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