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Find a Location

Wayfair, LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Wayfair, LLC

      4 Copley Pl Fl 7 Boston, MA 02116-6504

      BBB Accredited Business
    • Wayfair, LLC

      115 Meadow Rd Bldg 200 Dock Doors 140-155 Hyde Park, MA 02136-2361

      BBB Accredited Business
    • Wayfair, LLC

      550 S Depot Dr Plain City, UT 84404-1312

    • Wayfair

      5101 Renegade Way Florence, KY 41042-4916

    • WayfairDecor.com

      1070 Montgomery Rd # 2071 Altamonte Springs, FL 32714-7420

    Business ProfileforWayfair, LLC

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 2,244 Customer Reviews

    Customer Complaints

    5,354 complaints closed in last 3 years

    1,863 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/10/2003

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Wayfair is an online retail business that sells over 5,000 brands of home furnishings and decor.  The business ships to locations throughout the United States and Canada.

    Business Details

    This is a multi-location business.

    Find a Location

    Wayfair, LLC has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Wayfair, LLC

        4 Copley Pl Fl 7 Boston, MA 02116-6504

        BBB Accredited Business
      • Wayfair, LLC

        115 Meadow Rd Bldg 200 Dock Doors 140-155 Hyde Park, MA 02136-2361

        BBB Accredited Business
      • Wayfair, LLC

        550 S Depot Dr Plain City, UT 84404-1312

      • Wayfair

        5101 Renegade Way Florence, KY 41042-4916

      • WayfairDecor.com

        1070 Montgomery Rd # 2071 Altamonte Springs, FL 32714-7420

      Headquarters
      4 Copley Pl Fl 7, Boston, MA 02116-6504
      BBB File Opened:
      3/10/2003
      Years in Business:
      22
      Business Started:
      1/1/2002
      Business Incorporated:
      3/14/2008
      Accredited Since:
      3/10/2003
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      10000
      Alternate Business Name
      • Joss & Main
      • All Modern
      • Dwell Studio
      • Birch Lane
      • Perigold
      • Wayfair.com
      • WayfairDecor.com
      Hours of Operation

      Primary

      M:
      8:00 AM - 12:00 AM
      T:
      8:00 AM - 12:00 AM
      W:
      8:00 AM - 12:00 AM
      Th:
      8:00 AM - 12:00 AM
      F:
      8:00 AM - 12:00 AM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      9:00 AM - 6:00 PM
      Business Management
      • Ms. Karen Macomber, Board Member
      • Ms. Sandra-Lee Thompson, Assistant Manager
      • Mr. Niraj Shah, CEO
      • Mr. Evan Friedler, Senior Counsel - Products & Retail
      Contact Information

      Principal

      • Ms. Karen Macomber, Board Member
      • Mr. Niraj Shah, CEO
      • Mr. Evan Friedler, Senior Counsel - Products & Retail

      Customer Contact

      • Ms. Sandra-Lee Thompson, Assistant Manager
      • Mr. Niraj Shah, CEO
      • Mr. Evan Friedler, Senior Counsel - Products & Retail
      Additional Contact Information

      Fax Numbers

      • (617) 532-6800
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      5,354 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      I got a different item than what I ordered, as evidenced by an email from Wayfair informing part of the order will be delivered later. Following is what I informed supervisor of Wayfair I spoke with.1. the cart I purchased had a bag in it and not the one delivered -2. in a morning call on July 8, 2024 your representative found it my in search history -3. my search history changed after my conversation with a supervisor and only shows the cart you dilivered 4. sku mentioned by you was not on the order confirmation but on the invoice after the item was shipped 5. what you shipped is an item from pipishell.net per the assembly instructions included in the delivery and not *****, package (attached pic of item from their website)6. your attempt on the call to have me repeat 'the item I purchased' was not lost on me nor appreciated - you can manipulate phone calls same way you are manipulating the facts 7. I paid $50 to assemble the cart - actually wayfair charges more, the cart is now assembled and can't be unassembled by me.8. the discount you are offering 10% is not acceptable to me In conclusion I was duped by Wayfair, the item delivered is not what I selected, as evidenced by the order confirmation containing no SKU, the instructions included in the package from a different brand, the email I got from Wayfair on July 6, 2024 after the package delivery informing me that the shipment is only part of the order and the rest will follow i.e. the bag these are the options I think would be fair to both of us:1. you can arrange to pick up the assembled cart as is and refund the price, here is it's picture:2. send me a bag that fits in it
      Read More

      Customer Reviews

      2,244 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tija T

      1 star

      07/19/2024

      Wayfair has a horrible return policy, check the policy before buying any of their products. Not worth the ******. Some items are complete junk, and they don't care. No free return shipping, and only a fraction of your money back if you change your mind.

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