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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 439 total complaints in the last 3 years.
    • 143 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used bill pay to deposit $5000 into my Santander account from my ******* account. Was overseas and could not do a mobile deposit and had to go online to my ******* account and make a bill pay to deposit that amount in my Santander Small Business Account. The money was sent on July 16, 2024 and was never credited to to my account in Santander, I have made complaints, but although Chase ***** confirms that the money has been sent, Santander has no account of this. Please help resolve this issue thank you ****************************

      Business Response

      Date: 08/13/2024

      We've responded to the customer on 8/7/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I authorized monthly auto-pay from my checking account in the amount of $833.70. I was walked through with the agent step by step. After a few days, I received a notification from my bank stating that my checking account was in the negative. After checking the transactions, I noticed that I was charged twice for the same month, same amount ($833.70). I called Santander Consumer to get this resolved. They refuse to resolve this issue because they said that I authorized an additional transaction. I told them that I did not. I have screen shots and call notes. On July 23rd ( the day the payment was due) I have a screenshot of my 'Transaction History' showing one single transaction. Which happens to be the transaction that I authorized. Now, days later, there is magically another mystery transaction.

      Business Response

      Date: 07/30/2024

      This is not a Santander Bank account. This account belongs to ******************************************* and should be forwarded to them. 

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Santander Bank regarding a billing issue with my line of credit account. My billing statement indicated that I owed $28.97, which was due on June 29, 2024. On June 21, 2024, I made an online payment of $29.50, which is more than the minimum payment required. Despite this, Santander Bank has not applied my payment to my account. Instead, they sent me a letter stating that my payment was missed and threatened to report this to the credit bureau. Additionally, they have charged me a $20 late fee. This is particularly distressing as I have an excellent credit score of over 800 and have never missed a payment. The payment I made should have brought my account balance to zero. It is unacceptable for Santander Bank to mishandle my payment and jeopardize my financial standing. They need to immediately correct this error by applying my payment, removing any late fees, and ensuring no negative reports are made to the credit bureau. I have already opened an inquiry (reference number *******), but the resolution process is taking too long. I request that Santander Bank expedite the resolution of this issue to prevent any further stress and potential damage to my credit. Thank you.

      Business Response

      Date: 08/05/2024

      We've responded to the customer on 8/5/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 08/05/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I did not receive any phone call or any communication from Santander Bank on 8/5/2024. So I'm not sure who they spoke to on that date. It wasn't me.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Crystal

       

       

      Business Response

      Date: 08/07/2024

      We spoke with the customer on 8/7/24 and confirmed we responded to this complaint on 8/2/24 not 8/5/24. The issue has been resolved. 

    • Initial Complaint

      Date:07/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Santander Consumer USA, I do not have a contract with Santander Consumer USA. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/25/2024

      We do not believe this complaint refers to Santander Bank. This complaint may be in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response unless the complainant can provide more supporting documentation regarding the complainant. Thank you.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Santander Bank has put an extended hold on every check I have deposited since opening the account. I spoke with several personnel and one branch manager was attempting to resolve the issue but then never got back to me. All checks are from the same company for various amounts as Im a freelance worker. This bank is messing with my livelihood by holding checks for an extended period of time without giving any reason why so I can prevent it from happening in the future.

      Business Response

      Date: 09/06/2024

      We've responded to the customer on 8/7/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on July 15, 2024 at 7:56 to talk to someone about an extension on the payment. After an hour of waiting for someone to answer at the extension office, I was hung up on without anyone saying hello. I called again July 16, and the first person didn't not transfer me and couldn't give me a straight answer on my question. The second person transferred me to the extension office and again I got hung up on at the extension office. Customers like myself are spending time on the phone to wait for someone to give answers and the while experience is very hard to get through and talk to someone who can give me a yes or no answer.

      Business Response

      Date: 07/18/2024

      this complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.


    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank is issuing loan had overcharged significantly, and the funds were withdrawn from the correct account, but not posted even though numerous over the font payment were made with the collection agency.

      Business Response

      Date: 07/17/2024

      this complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    • Initial Complaint

      Date:07/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud charges on bank acct. Advised to close acct by sending notarized letter. Letter was sent 6/25/24 and was received 6/27/24 per PO tracking number. I was advised my pension and SS direct deposits would be returned due to close of account. This did not happen and on 7/9 I contacted customer service and the fraud department and was advised my account was never closed even though letter was received on 6/27/24. During this call with supervisors, I was hung up on 2x. Now I am being told the acct. Will close today and will take 10 business days from 7/2 til a check is mailed. I have been without ant money for 3 weeks and this bank is not processing anything timely and I am not able to talk to anyone that can assist. I have done everything requested. I do not live in a state anymore that has santander branches.

      Business Response

      Date: 07/30/2024

      We've responded to the customer on 7/30/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This banks has been very disappointing abd disorganized. I have been calling in payments due to them changing thier online system so that instant payment no longer goes through. However they still managed to disappointing my payment and put it to principals 2x this year. I called in to find out why I again got a late charge and was accused of non-payment. They said they did not re I've my payment. Indeed I have proof of payment send on June 10th. My banks alerted me they would mail the payment as it did not go through the wire system. I was shocked to find out 1. Santander claims no payment was made 2 I git a late charge 3 they claim I need to for the 100x send in documents as executor for the court. The woman refused to look.in the notes. I have asked several times to change the billing address to estate of ************************* on all corresponding to my property. Please note that the deed is in my name as of public records. Please search for my check. I am also contacting **************** as the address it wazailed to was in ****** and should have arrived before the grace ******* I don't want any late charge for July. However when I tried to pay ****** the rep was rude and refused to answer question or comply with my request to find my name in notes. She insisted I send papers that nabk already has. Please update the address and notes showing be as as authorized to speak on this account also train your people to think outside he box. This scenario is not uncommon given the current interests rates. Please call ************ I live at the address. The about I came up with covers possible 2 late charges as a result of incompetence and negligence on the part of Santander bank. I had this issue where bank was forced to mail the check bevajse the system were not communicating to send a wire. Thfy sent it to **********. However that was due to a prepoulated tag. I have since corrected that issue. The check should have been mailed to a Boston branch.

      Business Response

      Date: 07/31/2024

      We've responded to the customer on 7/31/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened my account with ********************** on 2019. Since then, I was offered a CLOVER machine (to process credit card payments for a fee) I had to pay $24.31 monthly (as a lease) + $44.95 per month for usage + Clover app Marketing $30.74 Total amount paid in 2019 - $217.49 Total amount paid in 2020 - $448.15 Total amount paid in 2021 - $543.30 Total amount paid in 2022 - $292 Total amount paid in 2023 - $292 I have been trying to cancel this agreement unsuccessfully. Also, the bank is not letting me close the account

      Business Response

      Date: 07/22/2024

      We've responded to the customer on 7/11/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    Santander Bank is NOT a BBB Accredited Business.

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