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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 436 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last several months my checks are not printed on my bank statements and I know they belong there because theyre always on my moms statements. First I stop receiving my paper statements in the mail of which I had to go to the BBB to get that resolved now this and I need the check(s) for proof of payments for what ever reasoning. In this case to renew my snap benefits. I will be going to the branch and if theres any issue getting a print out of my rent check then all family accounts will be closed with Santander because this bank is becoming horrific. Btw, if you want to have online banking get it where it functions correctly so u can view and print out ur statement of which even at that check probably anit there still but I cant even review to see I honestly am feed up Santander so get it together or lose at minimum 20 customers!!!!

      Business Response

      Date: 02/19/2025

      We've responded to the customer on 2/19/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing out of sheer frustration and escalating anger over the lack of resolution regarding an account under my name that I have repeatedly informed Santander Bank is not mine. Despite numerous calls, emails, voicemails, and discussions with your fraud department, no action has been taken to rectify this issue.The statement I received for Account #********** is fraudulent, and I have no connection to this account. I have done everything in my power to bring this to your attention and resolve it amicably, yet I have been ignored and dismissed at every turn.The failure of your institution to address this matter is unacceptable. You have left me no choice but to send this certified letter as an act of desperation. I am demanding the immediate closure of this account, the removal of my information from it, and a thorough investigation into why this fraudulent account was opened in the first place.Furthermore, I demand written confirmation of the following within ten (10) business days:1.The account has been closed and no longer associated with me in any capacity.2.Any fraudulent charges or fees have been reversed.3.Measures Santander Bank is taking to ensure this does not happen again.Failure to act promptly will leave me with no option but to escalate this matter by filing formal complaints with the Consumer *************************** (****), the ************************ (***), and the Office of the Comptroller of the Currency (OCC). Additionally, I will explore all available legal avenues to hold Santander Bank accountable for this negligence and harm caused to me.Your repeated inaction is unacceptable, and I expect a resolution immediately.Sincerely,**** **** ********************************************************************************** ************ ********************

      Customer Answer

      Date: 12/22/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/31/2024

      We've responded to the customer on 12/31/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December ****** Santander bank / Openbank froze my account with a balance of **********. I have bills to pay and I need access to my money . They will not let me withdraw my own money !

      Business Response

      Date: 12/31/2024

      We've responded to the customer on 12/20/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had paid off a loan to Satander in full. Closed all accounts. ******************** seems to have handed over my account to collections and I have been and are being harassed by Santander's staff trying to collect $27,188.57, Santander has sent zero balance statements for all accounts Account # ******************************************** staff: *****, ***** Need Santander's records corrected and ***** ***** to be trained to view records and to read statements

      Customer Answer

      Date: 12/20/2024

      I have been advised that a written response would be given to address the wrongful harassment I have been subject to. 

      Business Response

      Date: 01/08/2025

      We've responded to the customer on 1/8/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 01/09/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** has not responded to my complaint and asks me to wait for 10 days

       
      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 01/09/2025

      The customer was mailed a letter in response to his complaint, which he would not have received yet.

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      I had taken ONE line of credit from Santander.   I also had a bank account with ********************.

      I paid off the Line of Credit and closed the bank account at the same time. Santanders employees were trying to request me to retain the bank account but I did not have a need for the Line of Credit.

      Santander send me letters of closure of the account and the Line of credit showing ZERO balance (attached)

      Now Santander has sent a notice of claim for money that I am not aware of.  Enclosed document show that there is definite fraud.  Santander could also verify details of ALL payments made to them

      Complete clarification is demanded

      ******

       

       

      Business Response

      Date: 01/27/2025

      Please see our final response to the customer, attached. Our response has not changed.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having ongoing issues once again with Santander Bank. I do not understand how this Bank stays in business. My most recent complaint now is that I have a personal loan with Santander Bank that I got several years ago. I pay the loan every month through my Santander checking account. I have recently asked if they could change the due date from the 28th of the month until the 15th or 16th of the month and they put an inquiry in about this on or about November 25th. I am following up because I still don't know what the status of this request is. I called their customer service number this morning and got a foreign agent who after asking me so many questions said I still didn't authenticate my account and hung up on me. I then called the corporate office and the right arm doesn't know what the left arm is doing and they said that I should be receiving a form which I was told that by them over a week or so ago and then they mentioned something about paying $25. I hung up because I am getting too aggravated to deal with this outrageous conduct.

      Business Response

      Date: 12/31/2024

      We've responded to the customer on 12/31/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for **** with Santander Bank, I do not have a contract with Santander Bank. they did not provide me with the original Contract as I requested.

      Customer Answer

      Date: 12/16/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/16/2024

      We've responded to the customer on 12/16/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A vehicle (2020 ******* Elantra) I traded into a dealership (***** ******* of Midwest City OKC) had a lien to Santander Bank as it was not paid off, I owed around $18k. Upon trade in on August 8th 2024, the dealership began the process of paying off the vehicle. On August 27th 2024, the dealership received a lien release stating the vehicle was paid off. Sometime shortly before this, Santander posted a bill to me, stating I owed $488 towards the vehicle. The dealership had already started payment of the vehicle before this payment was posted to me. The contract was signed and the full payoff amount was receive by the dealership the same day of our trade in on August 8th 2024. According to the dealership (***** ******* of Midwest City OKC), Santander provided the wrong payoff amount and was short of around $1k to the contract. The dealership agreed to pay the missing amount of around $1k.Santander failed to provide the correct payoff amount to the dealership and failed to issue the final payment of $488 to the dealership in a timely manner. This resulted in a past due credit payment being posted to my account and a report on the credit bureau. Santander was already aware of the vehicle trade in as they were notified on August 8th 2024 by the dealership. In a correct course of action, they should have stopped any invoices to us and instead provided the full and correct payoff amount to the dealership.

      Business Response

      Date: 12/03/2024

      This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    • Initial Complaint

      Date:11/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company report to 2 of the credit agencies (equifax/********) and I do not have account with them.

      Business Response

      Date: 12/09/2024

      This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received personal loan invite with good rates, accepted terms on $10,000 personal loan with good rate good payments. Ones that can easily be made on the budget thats modest.What the bank doesnt disclose is that 1. You cannot make a payment other than the same day OR the payment due date. - meaning you cannot setup autopay for another day it has to be the due date - you cannot schedule payments in advance.2. You cannot add an authorized spokes person without power of attorney So lets address #1, the payment issue. This has been an ongoing issue since the bank gave the loan. Tried setting up autopay for a certain day and they kept taking it on the due date, causing auto draft fees on my accounts as well as returned payments to them. To change the payment date you have to change the due date, which was done to the 9th from the 25th, the interest differential was paid and it took 2 months to process. They did not tell me that this would be the new payment date also. Tried setting up auto pay again by phone call, the gentleman I spoke to assured me the payment would be setup for the 4th (not the 9th) three different times. Noticed this didnt align with their online banking stating it was setup for the 9th. Went into an office and got ridiculed there for the way my brain working being different. The teller said just keep the money in until the 9th when the way I budget is all of my payments come out on one day and whats left is my free money. That day being the 4th It was also found out here that I couldnt add my daughter as an authorized user without her having power of attorney. I am HOH so she helps me speak to the banks. These all are things that they have given both of us the runaround on multiple times or said they could do that and never tell the truth.

      Customer Answer

      Date: 12/08/2024

      I have heard from the business in response to my complaint

      The solution was supposed to be faxed to a local branch but further contact has not been made and a response nor resolution has not been received 

      Business Response

      Date: 12/19/2024

      We've responded to the customer on 12/19/2024 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 12/22/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [Business called several times after they tried to reach out to me and have tried scheduling call backs, call backs not received or acknowledged, this months payment still had issues. Still awaiting response from the first segment of this. ]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

      Business Response

      Date: 01/22/2025

      We've responded to the customer on 1/22/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [No letter has been received as of yet]


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Decided to open an account in ****** to transfer funds from us. Thhey have made it imposible to use my money remotely and gave fALSE INFORMATION TO PUT MY MONEY IN AN INVESTMENT ACCOUNT TO MAKE THE VERIFICATION PROSESS OVER THRE PHONE. THEY LIED AND NOW TYHEY WWANT ME TO WALK INTO THE BRANCH IN ****** TO ***** THE PROBLEMS.

      Business Response

      Date: 11/18/2024

      The customer was called and advised that he only has a complaint with Santander ******, he needed to contact Santander Mexico since they are a separate entity.

    Santander Bank is NOT a BBB Accredited Business.

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