Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 990142 Boston, MA 02199-0142

  
• 

  Infotracer.com

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,:infotracer.com I am writing regarding charges of $24.95 per month by *************** that have appeared on my account for the past 10 months, totaling $249.50, for services I have never utilized beyond an initial trial period.I accessed your service once during the 7-day trial period in. At no point during my registration was I clearly informed that I would be automatically enrolled in a recurring subscription after the trial ended. The subscription terms were not prominently displayed or adequately explained during the sign-up process.While your customer service representative has offered to refund 3 months of charges ($74.85), I respectfully request a full refund of $249.50 for the following reasons:1. I never used the service after the trial period 2. The automatic renewal was not clearly disclosed during registration 3. No notification emails were sent before renewals processed 4. No service confirmation or usage reminders were provided during the 10-month period This appears to be a case of negative option billing where silence is treated as consent to ongoing charges. Many consumers have faced similar situations due to unclear subscription terms, which has led to increased regulatory scrutiny of such practices.I value fair business practices and believe a full refund would be appropriate given the circumstances. I would appreciate your prompt attention to this matter.If needed, I can be reached at ************ or *******************************, and than you ********* ***** Nino

  

  Business Response

  Date: 05/14/2025

  To whom it may concern,

  We apologize for any confusion regarding the location and availability of the language informing potential customers that they are enrolling in a subscription; we will now clarify further. On our checkout page, there is a checkbox that must be clicked to proceed with payment. The text directly to the right of this checkbox is a short paragraph, legible on both desktop and mobile devices, explicitly stating the details of the trial and subscription. The second sentence of the paragraph is as follows, "My payment credentials will be stored, and unless I cancel before the expiration of the 7-Day Trial, I will be automatically enrolled in a monthly subscription plan, and my card will be charged $24.95 per month on a recurring monthly basis unless and until I cancel." While we also include a link to our full terms of service and billing terms, navigating away from the checkout process is unnecessary to find the details needed to make an informed decision before purchasing our trial. It is not hidden but instead plainly displayed on our checkout page.

  Please note that we can only process up to 6 months worth of rebills on our end. Since four rebills were processed earlier when ********* ***** Nino gave us a call earlier, we have processed two more refunds. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ********* ***** Nino reach out directly to their bank or financial institution for further help on the matter.

  Our goal is to make data easy to access, and that applies to every aspect of our platform, from sign-up and checkout to cancellation and support.

  
  Sincerely,
  The Infotracer.com's Support Team
  

  
  

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ***** Nino

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial of **********. They charged my ******. It also signed me up for a subscription that I will be charged for ongoing. However I was given no access to use the trial. I do not have an account for them and it does not recognize my email so I cant set up an account or reset a password to try to gain access to an account with my email. Therefore I also have no way to cancel the subscription. I have sent them several emails for about a week and I can not get any response.i want my trail of $2.95 refunded since couldnt access anything and I want the subscription cancelled before I get any charges.

  

  Business Response

  Date: 05/09/2025

  To whom it may concern,

  We are unable to locate an account or associated transactions with the information provided by ******* *****. However, we are keen to learn more and provide help where possible. We have reached out to ******* ***** by email but have not yet received a response. Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email *********************** or chat via our website, ******************. We encourage ******* ***** to reach out, and we look forward to assisting them further. 

   Sincerely,
   The Infotracer Team
  

  
  

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to remove the following records from InfoTracer:m0jkvY02tdnhvgXVu2LTCgXL oey3oc1grJfkvgXVu2LTCgXL **** **** ***** - Age 28 ****************** **** ***** - ********* ** I have sent emails, self service requests to you, without any luck.Please promptly remove these.

  

  Business Response

  Date: 05/12/2025

  To whom it may concern,

  Data privacy is a top priority for us and we are happy to assist **** Reger with their Opt-Out request. While we are unable to guarantee that public data will not be made available again, we can confirm that **** ******* information was removed. All associated records have been removed from our database and can no longer be located by our internal team, confirming the removal was a success. However, it is important to clear the browser's cache before completing a confirmation search in order to ensure updated results are seen rather than previously cached pages.

  We appreciate the opportunity to help. 

  Sincerely,
  The Infotracer.com's Support Team
  

  
  

  Customer Answer

  Date: 05/12/2025

  InfoTracer: Thank you very much for assisting with this removal.

   

   

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my info on infotracer and went through the data removal request several times. I received email everytime I asked for removing my info mentioning that my data will be removed soon but never been removed.

  

  Business Response

  Date: 05/08/2025

  Dear ******,
  
  We sincerely apologize for any inconvenience this may have caused. Since the initial request came from a non-verifiable email address, in alignment with our procedures, we need to ensure that you are the individual concerning whom we may have collected personal information.
  
  However, based on the information you provided in your BBB request, InfoTracer has complied with your request and removed your information from our services.
  
  This is our final response, and unless we hear from you otherwise, we will consider this matter closed.

  Sincerely,

  The Infotracer.com's Support Team

  
  

  

  Business Response

  Date: 05/08/2025

  Dear ******,
  
  We sincerely apologize for any inconvenience this may have caused. Since the initial request came from a non-verifiable email address, in alignment with our procedures, we need to ensure that you are the individual concerning whom we may have collected personal information.
  
  However, based on the information you provided in your BBB request, InfoTracer has complied with your request and removed your information from our services.
  
  This is our final response, and unless we hear from you otherwise, we will consider this matter closed.

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** advertises that you can look up a vehicle to find out information about the person that owns the vehicle. In my case it was a hit and run and we had the make, model and license plate of the vehicle and wanted to know who did it. I paid the $2.95 to release this information just for Infotracer to provide basic vehicle information that I already know. They then said I needed to pay for the premium version for an additional $9.95. I paid that amount just for them to give me an extensive list of vehicle information. No more information than what I could have found if I went to a ********* page. This left me very dissatisfied but I can move on. I then got a notification a few days later that they charged my card again without my permission for their Unlimited Monthly Access for an additional $24.95. I logged into their website to find no way to cancel this account just an email submission form. I filled out said form and waited the business day that they requested for a response time for no response from Infotracer. I have been following up daily since then with no response. Unfortunately reading through some of these complaints recently on BBB, I am not alone in Infotracer's fraud and am just another number that they can collect money from.

  

  Business Response

  Date: 05/08/2025

  To whom it may concern,

  I can understand the concern expressed by *** *******. I was able to locate the account in question. It appears sign up took place on 04/28/2025. The email address associated matches the one provided by *** ******* in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly.

  We take fraud prevention seriously. The checkout process on Infotracer.com requires both a cvv and billing zip code match for approval. However, in light of *** ********* assertion the account was established without his/her knowledge or permission, as a courtesy, on 05/08/2025 we refunded the rebill and canceled the account. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that *** Brateng reach out directly to their bank or financial institution for further help on the matter.

  Please let us know if there's anything else we can help with. Have a great day, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

  
  

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found my personal data on the infotracer website, and I submitted a request several times in their delete my data from their website, but my information is still on their website (Report ID: *************************.

  

  Business Response

  Date: 05/06/2025

  Dear *****,
  
  We sincerely apologize for any inconvenience this may have caused. Since the initial request came from a non-verifiable email address, in alignment with our procedure, we need to make sure that you are the person about whom we may have collected personal information.
  
  However, based on the information you provided in your BBB request, InfoTracer has complied with your request and removed your information within our services.
  
  This is our final response and, unless we hear from you otherwise, will consider this matter closed.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 05/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** keeps fraudulently charging my debit card. I never once signed up for a subscription with recurring payments. They have been charging me several times a month. There is no way to cancel a subscription via the account on the website, as it states there is. It only takes you to a page telling you to email or call requesting to cancel. I have done both, and I never received a response, just more charges. I will soon cancel my credit card as this seems to be the only way to stop them, but people need to be protected from this scam website.

  

  Business Response

  Date: 05/02/2025

  To whom it may concern,

  We apologize for any confusion regarding the location and availability of the language informing potential customers that they are enrolling in a subscription; we will now clarify further. On our checkout page, there is a checkbox that must be clicked to proceed with payment. The text directly to the right of this checkbox is a short paragraph, legible on both desktop and mobile devices, explicitly stating the details of the trial and subscription. The second sentence of the paragraph is as follows, "My payment credentials will be stored, and unless I cancel before the expiration of the 7-Day Trial, I will be automatically enrolled in a monthly subscription plan, and my card will be charged $24.95 per month on a recurring monthly basis unless and until I cancel." While we also include a link to our full terms of service and billing terms, navigating away from the checkout process is unnecessary to find the details needed to make an informed decision before purchasing our trial. It is not hidden but instead plainly displayed on our checkout page.

  Our goal is to make data easy to access, and that applies to every aspect of our platform, from sign-up and checkout to cancellation and support. We have reviewed ***** ********* account and can see that she has reached out to customer service and we have processed a refund. It is dependent on the account holder's financial institution to post the returned funds to the receiving account. We kindly ask that ***** ****************** out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com. 

  Thank you for giving us the opportunity to help.

  Sincerely,

  The Infotracer.com's Support Team
  
  
  

  
  

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for the free trial. AFTER they took my money, I tried to search again and up popped a message saying Unfortunately, this service is not available from your locationI tried to submit cancellation so I wont be billed monthly and after I hit submit with all info filled in, the same message popped up. I tried to reach out via email and havent gotten anything in return.

  

  Business Response

  Date: 04/30/2025

  To whom it may concern,

  I have investigated this complaint and found that Tannyn ***** contacted our ************* Team via email yesterday. We would just like the customer to know that it takes at least 24 hours for us to be able to respond to inquiries. We're sorry our service is not available for her location. We can confirm that her account has been canceled and a refund of $2.95 has been processed.  We kindly ask that Tannyn Baker reach out directly to their bank or financial institution for further help on the matter. If additional questions arise that require our support, our ************* Team is on hand 24/7 via phone, chat, and email at Infotracer.com. 

  Thank you for giving us the opportunity to help. Have a great day, and stay safe!

  Sincerely,
  The Infotracer Team

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Tannyn *****

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got an email about a $24.95 charge that I never consented to, completely out of the blue. No warning that I was going to suddenly be charged $25 by this company, for something I never agreed to? And no explanation on what I was charged for! Absolutely unacceptable. Some people are struggling in this economy and now I don't get to eat for a week because my budget right now is so tight I can't get groceries.

  

  Business Response

  Date: 04/23/2025

  To whom it may concern,

  I can understand the concern expressed by ******* *******. I was able to locate the account in question. It appears sign up took place on 04/15/2025. The email address associated matches the one provided by ******* ******* in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by ******* ******* for support.

  We take fraud prevention seriously. The checkout process on Infotracer.com requires both a cvv and billing zip code match for approval. However, in light of ******* ********* assertion the account was established without her knowledge or permission, as a courtesy, on 04/23/2025 we refunded the $24.95 charge and canceled the account. 

  Thank you for giving us the opportunity to help.

  Sincerely,

  The Infotracer.com's Support Team

  
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a travel trailer and wishing to obtain history for it, I found ************************** offering a history report based on ***. They had me enter the **** then prominently assured me title history and other useful information was available, thereby fraudulently inducing me to pay the $2.95 fee to obtain the information, whereupon they informed that actually they have absolutely no records on file for that ***.I have screenshots clearly showing this.They had me enter the *** _before_ having me pay, and I did not need to re-enter the *** after I paid, so they knew full well that the *** that, after payment, had no records, also had no records before payment, yet their false, deceptive, misleading, fraudulent business practice is to induce customers with promises of information that ************************** knows is not ************ is clear from customer reports that ************************** readily refunds the $2.95 to people who complain. That is not my concern. My concern is that they are harming the American economy, wasting productive time, having people go through a payment process, and then a refund request process, just because ************************** knows some people won't bother requesting a refund and ************************** intends to profit from the harm it caused to those "customers".When you know you don't have what the customer wants, but tell them they do, to induce them to buy, it is outright fraud. ************************** should change its sales pipeline to neither state nor imply nor even trick people into thinking that records are available, when they are not.Personally, I would like to see them taken to task by the ***, with which I have also lodged a formal fraud report, because it is clear that ************************** and its parent company believe that defrauding consumers in this manner is good and healthy. However, in the meantime, unless they actually clean up their advertising practices themselves, at least let many 1-star reviews and complaints be filed by affected consumers.

  

  Business Response

  Date: 04/15/2025

  To Whom It May Concern;

  We wish to inform ******** ***** that the preliminary search accesses a database to confirm information exists on the individual. This information is provided as reference material. We have also searched on our end to see if we could help yield the results you may need, but we were unsuccessful. It could be that the *** might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.

  Since the customer is dissatisfied, the charge for the $2.95 was refunded on 04/14/2025. Please allow 3-5 business days for the refund to process. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team