Complaints

This profile includes complaints for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 990142 Boston, MA 02199-0142

  
• 

  Infotracer.com

  28 Atlantic Ave Ste 227 Boston, MA 02110-3802

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** entered me into an auto payment subscription in a fraudulent manner after giving me useless info for 2.95 and then charged me $25 to be billed monthly

  

  Business Response

  Date: 04/10/2025

  To Whom It May Concern;

  We understand the concern expressed by ***** *****. However, we explicitly state on our checkout page, in terms that must be agreed to prior to purchase, that the customer is purchasing a trial which at the end of seven days, if not canceled, will automatically enroll them in a subscription to be billed monthly. This text appears in full for the customer's convenience, and a checkbox is provided for the customer to acknowledge they have read and agree to our terms of service and billing terms. It is not possible to move forward or complete the checkout process until the billing terms check box has been clicked; attempting to do so will result in an error that redirects the user to review the billing terms.

  Our terms of service *********************************************** and billing terms ***********************************************?#billing are available on our website for further review. We make it easy to cancel. We also have a dedicated ************* Team standing by 24/7, available via chat, email, and phone.

  As a courtesy, we have refunded $24.95. Please expect the funds to reflect in 3 to 5 business days. Thank you for the opportunity to help.

  Sincerely,

  The Infotracer.com's Support Team
  
  
  

  
  

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY ARE REFUSING TO REFUND MY MONEY IN WHICH I PAID FOR SPECIFIC INFORMATION TO WHICH THEY ADVERTISE IN FULL! THEY CONTINUE TO OUTSOURCE WRONG INFORMATION. THEY ARE SCAMMING THE PUBLIC WITH FALSE PUBLIC RECORDS. I WANT MY MONEY BACK NOW

  

  Business Response

  Date: 04/04/2025

  To whom it may concern,

  I have investigated this complaint and found that ***** **** contacted our ************* Team via email. Our ticket system indicates that one of our dedicated representatives replied to ***** ****** concerns.

  I wish to inform ***** **** that the preliminary search accesses a database to confirm information exists on the individual. This information is provided as reference material. We have also searched on our end to see if we could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.

  I can confirm that 2 refunds of $9.95 has been processed. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

  
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that **********, a Massachusetts company that sells personal information, had significant information about me that they were selling. Their website has an option for Opt Out Requests. I used that option to identify the information they were selling about me. They said theyd be sending me an email that I must click on and acknowledge for them to remove my information. I received the email. It had an icon to click on. When I clicked on the icon I immediately received a message saying Info Tracer It seems you have clicked too quickly wait 5 seconds and click again. Sorry for the inconvenience. The problem is I waited 5 seconds clicked again and received the same message and repeatedly tried clicking repeatedly receiving their 5 second message. I reentered my information and repeated the process repeatedly repeatedly receiving the 5 second message. I sent Info Tracer an email asking them to remove my information. They never responded to the email. It appears that they either have a software problem or they have there system setup to look like theyll remove your information however, they will never acknowledge your response and in doing that never remove your personal data from their system. I have been a victim of an identity theft crime. It is critical that my information is removed from their system

  

  Business Response

  Date: 04/08/2025

  Dear ****,
  
  We sincerely value your privacy and deeply regret any inconvenience you may have encountered. Please be assured that we treat such matters with the utmost seriousness, and I would like to personally confirm that your concerns have been thoroughly addressed.
  
  Our Technical Support Team has conducted a comprehensive investigation into this issue and found no errors in the request submission process. It is important to note that we have implemented this confirmation procedure for security reasons to safeguard your personal information.
  
  As previously confirmed in the email you sent and based on the details you provided in your BBB complaint, InfoTracer has fully complied with your request and has removed your information from our database.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the trial for $2.95. Days to cancel trial before 7 days follow link in email. Followed the link in email, entered information in multiple times for cancelation and it resets and has you start over without canceling. A 1800 is provided, when called will continue to ring and then says no one is available to help and disconnects.

  

  Business Response

  Date: 04/03/2025

  To Whom It May Concern;

  After careful review of this complaint, I can see that ******* ********* contacted our dedicated ************* Team via email. I could not find any communication via our phone system. Our ticketing system indicates that one of our dedicated ************* Representative responded to ******* *********** concern.

  At Infotracer.com, we make it easy for our customers to cancel their account in many different ways. Customers can contact our ************* Team via phone 24/7; this information can easily be located at the top of the page. I can confirm that ******* ********* has been canceled. Rest assured, our company will no longer bill her. Please let us know if there's anything else we can help with. Have a great day ahead, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

   

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE NEVER USED THIS COMPANY FOR ANY INFORMATION AND NEVER HEARD OF IT BEFORE. THOUGH WE HAVE BEEN CHARGED $24.95 X4 FOR LAST 4 MONTHS IN A ROW! I HAVE SENT IN SEVERA REQUESTS TO BE CONTACTED REGARDING REFUND AND NEVER HEARD RESPONSE FROM THIS COMPANY! THIS IS A SCAM AND THEY COMMIT FRAUD WITHOUT YOUR PERMISSION. BOTH MY HUSBAND AND I HAVE CONTACTED THIS COMPANY TO RESOLVE ISSUE AND THEY STATE WE SIGNED UP FOR THIS PROMOTION. NOT TRUE AS WE DO NOT HAVE ANY LOG IN STATUS OR ACCOUNTS ASSOCIATED WITH EITHER OF OUR INFO! NOT SURE HOW THEY EVER GOT OUR INFO, BUT THEY ARE SCAMMING US MONTHLY! THIS IS FRAUD AND I WILL BE REPORTING TO MY BANK AS WELL

  

  Business Response

  Date: 04/01/2025

  To whom it may concern,

  We are unable to locate an account or associated transactions with the information provided by ****** *****. However, we are keen to learn more and provide help where possible. We have reached out to ****** Basco by EMAIL last March 5, 2025, asking for more information but have not yet received a response. Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email *********************** or chat via our website, ******************. We encourage ****** ***** to reach out, and we look forward to assisting them further. 

  Sincerely,
  The Infotracer Team
  

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2025 I made a one time purchase to look up title information on a specific property. On the checkout page it mentions that this purchase would allow for 7 days of unlimited searches. I agreed to that one time charge of $2.95.However on March 21st my account was charged for $29.95, when I saw this today, March 25th, I immediately contacted them to cancel the subscription and refund it as well as it was never mentioned in the pre-checkout page nor the actual checkout. The only place it's mentioned is in their terms of service which is a separate link that needs to be clicked.I attempted to point this out to their online support, but they only referred back to their terms of service. This seems highly descriptive as I wasn't expecting a monthly charge hidden in their terms of ********** was my understanding that after the 7 days I paid for, I would simply lose access to the feature. I only used it that one time on the 13th with that knowledge.

  

  Business Response

  Date: 03/26/2025

  To whom it may concern,

  We apologize for any confusion regarding the location and availability of the language informing potential customers that they are enrolling in a subscription; we will now clarify further. On our checkout page, there is a checkbox that must be clicked to proceed with payment. The text directly to the right of this checkbox is a short paragraph, legible on both desktop and mobile devices, explicitly stating the details of the trial and subscription. The second sentence of the paragraph is as follows, "My payment credentials will be stored, and unless I cancel before the expiration of the 7-Day Trial, I will be automatically enrolled in a monthly subscription plan, and my card will be charged $24.95 per month on a recurring monthly basis unless and until I cancel." While we also include a link to our full terms of service and billing terms, navigating away from the checkout process is unnecessary to find the details needed to make an informed decision before purchasing our trial. It is not hidden but instead plainly displayed on our checkout page.

  Our goal is to make data easy to access, and that applies to every aspect of our platform, from sign-up and checkout to cancellation and support.

  As a courtesy, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!

  Sincerely,

  The Infotracer.com's Support Team

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the steps to opt-out of all of my personal information being on infotracer. They emailed me to verify opt-out but every time I clink the verification link I get this message "Seems like you are too fast on the request confirmation. Please wait about 5 seconds and try again. Sorry for the inconvenience."I have waited minutes before clicking. This is just a scummy scammy way to not fulfill my request. I feel this was not an error, but by design to prevent opt-outs.

  

  Business Response

  Date: 04/02/2025

  Dear *****,
  
  We sincerely value your privacy and apologize for the issue with the confirmation link; nevertheless, please be aware that we have implemented this confirmation step for security reasons to secure your information. Our Technical Support Team investigated this issue and found no errors in submitting a request. However, based on the details provided in your BBB complaint we were unable to match any report associated with your name. To ensure we address your concern promptly and accurately please provide us with your age and address. Please send us an email at *********************** We look forward to hearing from you.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.

  Sincerely,

  The Infotracer.com's Support Team

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $2.95 for Carfax type information. It was useless and I had to pay for another service. They then auto-renewed me at $25.00 a month.

  

  Business Response

  Date: 03/12/2025

  To Whom It May Concern;

  We value the opportunity to address the concerns raised by **** ****.

  We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
  
  Our Terms of Service are also available at **************************************.

  As a courtesy, since we do not see any usage after renewal, we have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help **** **** with, please let us know. Thank you for the opportunity to help.

  Sincerely,

  The Infotracer.com's Support Team

  
  

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** is selling information about me on their site, and I want it removed. They do not have my permission to profit off of my information.I found this information by searching for old email addresses of mine. I have attempted to use their opt-out tool, but it rarely works, and it only offers a name and city/state search which doesn't display enough information to know if it is the record with all of my email addresses (I have a common first name with many results matching).Attached is a file of all of the email addresses, addresses, and variants of them I have found through searching their site and their affiliates.

  

  Business Response

  Date: 03/11/2025

  Dear *******,
  
  We value your privacy and apologize for any inconvenience you may have experienced. We take such matters very seriously, and I assure you that your concerns have been addressed.
  
  As per your request, InfoTracer has removed all data, including the email addresses and addresses you have attached from our records. We have ensured that no data remains within our systems.
  
  Thank you for bringing this to our attention. We are committed to ensuring your privacy and satisfaction.

  Sincerely,

  The Infotracer.com's Support Team

  Customer Answer

  Date: 03/12/2025

  InfoTracer followed up with me, and I have confirmed removal of the requested data points.

  Thank you.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a week free trial at infotracer.com and they kept billing me for ten cycles of 25 dollars for $250 and wan't supposed to pay anything and only found out about it by looking through my bank records today.

  

  Business Response

  Date: 02/21/2025

  To whom it may concern,

  I can understand the concern expressed by **** Pounds. I was able to locate the account in question. It appears sign up took place on 06/15/2023. The email address associated matches the one provided by **** Pounds in the related correspondence with the Better Business Bureau. It appears the account was used to conduct various searches. At the time of enrollment, the customer agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, *******************************. Our billing descriptor includes the website URL, and for the further convenience of our customers, we also provide easy cancellation with the click of a button, with no need to contact Infotracer.com directly. It also appears our 24/7 ************* Team, which can be reached by phone, chat, or email, was not contacted by **** Pounds for support.

  As a courtesy, we have processed six refunds of $24.95, for a total of $149.70. We kindly ask that **** Pounds reach out directly to their bank or financial institution for further help on the matter. Please let us know if there's anything else we can help you with. 

  Sincerely,

  The Infotracer.com's Support Team