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Business Profile

Information Technology Services

smartShift Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding unpaid wages for a completed shift.On March 21st, I arrived 30 minutes early for my scheduled shift (8:00 AM 12:00 PM) at store #REMOVED. Upon arrival, the REMOVEDapp failed to recognize my location and would not allow me to check in or submit tasks. I immediately documented the issue and submitted photo evidence showing my presence at the location.Despite this technical failure on REMOVEDplatform, I remained on-site and worked approximately 4.5 hours.After reporting the issue and providing proof, I was later incorrectly marked as a no show, and my shift was removed entirely from the system. I have received $0 for the time worked.This is not an isolated issue, as I have experienced similar problems previously. I fulfilled my obligation by arriving early, remaining on-site, and attempting to use the app as required.I am requesting full payment for the hours worked and correction of my work record.I have documentation including screenshots, timestamps, and communication logs to support my claim.If this issue is not resolved, I am prepared to escalate further through appropriate labor channels.I am seeking immediate resolution and payment.

    Customer Answer

    Date: 04/10/2026

    I have not heard from the business in response to my complaint. 

    I have not received any response from REMOVEDregarding this complaint. I am requesting payment for the shift I reported to but was turned away from, as outlined in company policy. I have made multiple attempts to resolve this matter. If this is not addressed promptly, I will escalate this issue further through the appropriate legal channels.

smartShift Technologies is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.