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Find a Location

Blue Cross and Blue Shield of Massachusetts has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Blue Cross and Blue Shield of Massachusetts

      101 Huntington Ave Ste 1300 Boston, MA 02199-7611

    • Blue Cross and Blue Shield of Massachusetts

      200 High St Canton, MA 02021-3654

    • Blue Cross and Blue Shield of Massachusetts

      34 Saint Martin Dr Marlborough, MA 01752-3021

    • Blue Cross and Blue Shield of Massachusetts

      Route 128 Peabody, MA 01960

    Business ProfileforBlue Cross and Blue Shield of Massachusetts

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Blue Cross Blue Shield of Massachusetts is engaged in providing and financing health care services. The firm also administers Medicare A for Massachusetts and Medicare B for Massachusetts, Maine, New Hampshire, and Vermont.  Marketing offices are located in Springfield and Worcester, MA. HMO Blue Centers are located in Agawam, Braintree, Brockton, Chicopee, Framingham, Methuen, Norwood, Peabody, Raynham, and Springfield, MA. Administrative offices are located in Boston, Framingham, Cambridge, Hingham, Plymouth, Quincy and Rockland, MA and Portland, ME. Mr. William C. Van Fassen is the President & Chief Executive Officer of the firm. Any questions or problems should be directed to one of the local customer service offices.

    Business Details

    This is a multi-location business.

    Find a Location

    Blue Cross and Blue Shield of Massachusetts has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Blue Cross and Blue Shield of Massachusetts

        101 Huntington Ave Ste 1300 Boston, MA 02199-7611

      • Blue Cross and Blue Shield of Massachusetts

        200 High St Canton, MA 02021-3654

      • Blue Cross and Blue Shield of Massachusetts

        34 Saint Martin Dr Marlborough, MA 01752-3021

      • Blue Cross and Blue Shield of Massachusetts

        Route 128 Peabody, MA 01960

      Location of This Business
      101 Huntington Ave Ste 1300, Boston, MA 02199-7611
      BBB File Opened:
      3/26/1938
      Years in Business:
      87
      Business Started:
      1/1/1937
      Business Incorporated:
      1/1/1942
      Type of Entity:
      Corporation
      Number of Employees:
      5800
      Alternate Business Name
      • Blue Cross Blue Shield And Dental Service Essex Center Dr-
      • BC/BSMA
      Business Management
      • Mr. Joshua Hayes, Customer Relations Specialist
      • Mr. Kenneth Duckworth, Manager
      Contact Information

      Principal

      • Mr. Kenneth Duckworth, Manager

      Customer Contact

      • Mr. Joshua Hayes, Customer Relations Specialist
      Additional Contact Information

      Fax Numbers

      • (617) 246-3616
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      55 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I had a lung CT on 2/19/24 that was fully covered by BCBS as I am a former smoker. I began receiving a bill for $175.70 and upon questioning this, was told by BCBS that it is a fully covered screening but "the claim was submitted with the wrong code." I contacted **************** who said they can't do anything and to contact the prescribing MD. I contacted the office of the MD who has left the practice and they referred me back to billing. ******* said there was nothing they could do and referred me back to BCBS and the office. This IS a fully covered screening as I had one the previous year as well. The prescribing MD is *********************** and he was located at ************************************************. When I had my initial visit with him, he was surprised to hear that I had not been told that he was leaving the practice. Now that he is no longer there to verify the appropriate screening code, no one is able to rectify the issue. I had thought it wasteful to have this screening again to which ************** said since it's covered because it's less expensive for BCBS than if I were to be diagnosed with advanced lung cancer, it's wise to do it. The screening tech. said the same thing. Now, **** is threatening collection activity. Not one of the three entities involved is willing to look into this but instead keep "passing me off to the other."Thank you for your time,*****************
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heather B

      1 star

      07/22/2024

      Poor customer **********************. Do not purchase your insurance through this company. Paid for COBRA benefits and they deny us having any coverage. Its taken 6 months already and still no resolution. I keep getting the runaround.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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