ComplaintsforSafety Insurance Company

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a collection notice from ****** and Associates on behalf of Safety Insurance Company regarding an auto incident that happened in ********, ** on 8-4-2019, trying to collect $692.30 on file number 30234624.There was no damage to either car that day, and there was no police report filed. Additionally I never received any correspondence from safety insurance company- and I exchanged insurance info with the other driver- so any issue should have gone they my insurance.I am first hearing of this claim almost 2 and a half years later, from an extremely shady debt collection agency in ********, with over 170 car insurance related debt collection complaints about scamming consumers.Please delete this unwarranted claim, or produce a police report corroborating any damage and go they my insurance. We both inspected each others cars and there was no damage.I can only think that the other driver was trying to fix some other existing cosmetic issue for free on this.Thanks

  

  Business response

  02/14/2022

  Safety Insurance paid it's policyholder for vehicle repairs which were sustained as a result of a loss which took place on 08/04/19 involving ************. Safety Insurance retained the services of ****** & Associates to collect this debt on our behalf against ************. Although the facts of this case are disputed, Safety Insurance will agree to resolve this case against ************ without any further action.
  

  
  

  Customer response

  02/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  10/22/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  after cancelling and not renewing auto insurance policy ,they are sending **** to collection agency for non payment . Started new policy with progressive on 6/3/21 which is recorded at *** old policy with safey was paid in full until 6/3/21 had several phone calls which they stated it was all set

  

  Business response

  10/25/2021

  Please accept our sincere apology. The renewal policy effective 6/3/2021 has been cancelled and any billing related charges have been waived. There is no balance, nor any further action required on your part. We thank you for bringing this matter to our attention and apologize for the inconvenience and concern youve experienced. Our Billing Manager will reach out to you directly with additional details along with contact information should you have any follow up questions.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i was in a car accident where the other driver ran a red light and hit me my car was totaled my insurance agency progressive determined it was the fault of the other driver and paid of the rest of my loan without question however they are unable top even get ahold of the other drivers insurance when both myself and my adjuster call the other users adjuster or mgr it goes to vmail and they never answer or respond to messages they responded back once to my adjuster and left him a message saying that they cannot get a hold of there insured driver that hit me and that was all i had to pay 300 bucks for a rental car for 10 days until i found another car the drivers insurance avoids me like the black plague for reimbursement

  

  Business response

  09/10/2021

  September 10, 2021
  
  *******************************
  **********************************************
  
  Re:      Claim Number:           2959433
  Insured:                       *********************
  Accident Date:            August 11, 2021
  
  Dear ******************:
  
  Please allow this letter to acknowledge receipt of your complaint filed with the Better Business Bureau on September 1, 2021 and received by Safety Insurance on September 2, 2021.
  
  It is our understanding that adjuster, *********************, reached out to your insurance company and reviewed your version of the accident that occurred on August 11, 2021.  She also advised you that we have been unable to speak with our insured to obtain his detailed description of this loss since his initial report included a version that was in direct conflict with your account of the events. A police report has been requested that should hopefully, assist us with resolving this issue.
  
  You and I have also spoken about the status of this claim, and I informed you that your rental expenses would be on a reimbursement basis until liability for this loss was determined.  
  
  Once we complete our investigation and reach a decision on liability,we will then be able to address your request for reimbursement of your rental expenses.
  
  If you have any further questions in the meantime, feel free to contact me at ******************************.
  
  Sincerely,
  
  
  *************************
  Auto Claims Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩