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Find a Location

Survey.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Survey.com

      1 Beacon St Boston, MA 02108-3107

    • Survey.com

      535 Mission St Fl 14 San Francisco, CA 94105-3253

    • Survey.com

      220 NW 8th Ave Portland, OR 97209-3503

    • Survey.com

      615 S College St Charlotte, NC 28202-3354

    Business ProfileforSurvey.com

    Internet Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Survey.com offers on-demand retail intelligence and merchandising services to help consumer brands increase sales.

    Business Details

    This is a multi-location business.

    Find a Location

    Survey.com has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Survey.com

        1 Beacon St Boston, MA 02108-3107

      • Survey.com

        535 Mission St Fl 14 San Francisco, CA 94105-3253

      • Survey.com

        220 NW 8th Ave Portland, OR 97209-3503

      • Survey.com

        615 S College St Charlotte, NC 28202-3354

      Location of This Business
      1 Beacon St, Boston, MA 02108-3107
      BBB File Opened:
      4/14/2015
      Years in Business:
      29
      Business Started:
      1/3/1995
      Type of Entity:
      Sole Proprietorship
      Number of Employees:
      1
      Business Management
      • Mr. Panos Bethanis, Founder/CEO
      • Mr. Jason Baldachino, CFO
      • Mr. Lei Zhang, Director
      Contact Information

      Customer Contact

      • Ms. April Lurvey, Controller
      • Mr. Panos Bethanis, Founder/CEO
      • Mr. Jason Baldachino, CFO
      • Mr. Lei Zhang, Director
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      Survey.com does not give us as contractors abilities to negotiate our rate. We have no abilities and negotiate it to put in the cost associated with what they require of us how we should be dressed having a vehicle to get to and from these jobs and the time it takes to get to and from these jobs ********** the jobs are sent to us with errors that we dont know about We do the job we submit it and then they come back and tell us go back and do the job because theres something you missed I didnt miss anything. What happened was they updated the job and included that they wanted to go back and that wasnt the job initially They refused to pay me because they want me to go back and do a job again with additional steps that werent in the job initially I have three jobs were $25 apiece. Theyre not paying me because they want me to go back. Also, there are times where I go to the job and for some reason the store Im supposed to go into will not let me come in whether its due to technical reasons or theyre temporarily closed. We are supposed to get paid when we show up to a job even if theres some reason why we cant go in and do the job The reason being is because were independent contractors and we go out of our way to get to that job and do it right. We dont have control over whether store is open or closed and we do have to answer the survey that we showed up and that we tried to get in and we refused I have three jobs from this week that are in this situation. Finally, ************ does not give us a way to get paid without being fined a fee We have to pay fees for the transaction of getting our money that we earned every single time They force us to buy insurance to this fee and forces to pay a third-party for Transacting the money transfer. Survey.com does not offer enough on their jobs to really cover the cost of what an independent contractor is doing so when I do these jobs I expect to get paid and not be asked to go back again.
      Read More

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Diana Z

      1 star

      07/07/2024

      Survey.com is the biggest scam. I worked two assignments for them and never got paid. They blamed it on the payment company they use called Openforce. I was smart enough not to work any more assignments until I got paid to be sure this company was legit. Needless to say, I didnt work anymore assignments for them since months later, still no pay. Did not get sucked into the scam.!

      Survey.com Response

      07/11/2024

      Dear ****************,

      Upon further review, we have confirmed that the rewards accrued on our platform have been disbursed as scheduled. However, it appears there is a pending action required on your end to finalize the payment process. Your funds are currently being held due to the absence of a set payment method in your enrollment details with Openforce, necessitating your immediate attention to complete this setup.

      We kindly urge you to contact the Openforce team promptly to finalize the necessary information, thereby facilitating the release of your payment. We are prepared to assist you further and can arrange a call to guide you through the steps involved. Please contact us at ****************** to schedule a convenient time for this discussion.

      For your convenience, we have provided a link below where you can access instructions on how to review or edit your bank account details:

      [Link: ***************************]

      To proceed:
      1. Log in to icm.oforce.com
      2. Click on the three lines located in the upper left corner > Settlements
      3. Select > Banking
      4. Click on the Pencil icon in the upper right corner to make edits

      We appreciate your prompt attention to this matter, so you can receive your funds.

      Best, 

      Survey Merchandiser 

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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