Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** YEAR OF BIRTH ********** LAST 4 SSN- 7141 ********************************************************************************* Equifax failed to conduct adequate investigations of disputed information in credit reports - Today, the ************************************ (****) took action against *******, the nationwide consumer reporting agency, for its failure to conduct proper investigations of consumer disputes. The **** found ******* ignored consumer documents and evidence submitted with disputes, allowed previously deleted inaccuracies to be reinserted into credit reports, provided confusing and conflicting letters to consumers about the results of its investigations, and used flawed software code which led to inaccurate consumer credit scores. The order requires ******* to comply with federal law, and ******* must pay a $15 million civil money penalty, which will be deposited into the ***** victims relief fund.******* P.O. BOX ************************* ? LENDBUZZ FUNDING LCC ACCOUNT NUMBER- x** ************************************************************************* ************** (FRAUDULENT ACCOUNT WAS CLOSED/FRAUD VICTIM)Dear LENDBUZZ FUNDING LLC , I am writing to formally request that you immediately cease all reporting of the collection account associated with my information.I Have Not supplied proof under the doctrine of estoppel by silence, ********** v ******* (Mo) 281 SW 715 719 I May Assume that no proof of the alledged debt, nor therefore any such debt in fact exists.This request is made under the privacy protections afforded to me by 15 U.S. Code 6802. I have reviewed my credit report and noticed that your company is reporting a collection account that is inaccurate or incomplete. According to the Fair Credit Reporting Act, I am entitled to dispute any information that I believe to be erroneous. If you do not cease reporting this account, I am formally requesting Proper Validation and Proof of Claim as per the Fair Debt Collection Practices Act (FDCPA).

  Business Response

  Date: 03/05/2025

  Lendbuzz has reviewed the customers file numerous times after several credit disputes and confirmed and communicated the accuracy of the credit reporting.   Mr. Mesters debt is valid and still has an unpaid balance

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For information purposes, I went through cars. Guru to purchase a vehicle Lendbuzz called me and asked me. For personal bank information such as user name and password, I stopped the process at that time. This is for information purposes.

  Business Response

  Date: 01/16/2025

  Lendbuzz takes all complaints seriously and investigates them accordingly.  Lendbuzz received an application from ***** ********* on January 9, 2025 through a partner dealership.  The application was pre-approved and the customer was sent a text with a link to connect his bank account information through Plaid.  This is part of Lendbuzzs process to verify income.  Lendbuzz does not have any record of our representatives reaching out to the customer.  It is not our practice to have a representative ask for this information and the customer is only prompted to provide it in Plaid themselves for our credit evaluation purposes. If the customer has additional concerns or would like to discuss further, please contact us at ******************************* or **************. 

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this account it's pay off , i don't have any contract for this account

  Business Response

  Date: 10/01/2024

  Lendbuzz takes all complaints seriously and investigates accordingly.  The customer paid off the outstanding loan balance on August 8, 2024.  The last month showing on the customer’s credit report at the time the complaint was July 2024.  The customer has been advised by Lendbuzz that he should allow approximately 45 days for his credit report to reflect the payment. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th 2024, Lendbuzz Funding LLC removed my 2015 ****** Altima bearing the lic plate number KXD9448. I contacted the **** of Finance who provided me this information. I then contacted Lendbuzz and spoke to ****** who is the Lienholder on the said car and they informed me to pay $3419.44 to get my car back in my possession. I used my grandmothers credit card who is 80 years old and paid the amount and Lendbuzz sent me an email to contact what they call the redemption center to make an appt to retrieve the car. When I dialed the number ****** answered and said she was a Tow Pound. I provided her the last 6 numbers of my VIn and she stated that they are not releasing the car to me because she had an agreement unbeknownst to me with Lendbuzz that they are not releasing the car to me and that the car was back in the impound. If my lienholder retrieved the car from the impound and repossessed the car and I paid the full fees to retrieve the car why was I denied my car. I also had to file a police report because ***** from Lendbuzz stated when his company retrieved the car there was no lic plate on the car which was also false. I would like a full refund to my grandmothers credit card because she did not deserve to pay this amount of money and to be hurt by my not getting my car paying that high amount.

  Customer Answer

  Date: 08/26/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 08/28/2024

  Lendbuzz takes all complaints seriously and investigates them accordingly. The amount our customer paid was to catch up on what he owed to Lendbuzz at that time. The customer also **** ******** thousands of dollars in outstanding tickets. These are required to be paid before the car can be released. If they are not satisfied prior to release, Lendbuzz as lienholder could be responsible for them. In an effort to satisfy outstanding amounts he can visit ******************************************************* and search his parking tickets. Helpful general information can be found at ******************************************************* . Finally, to pay he can visit ******************, call ************** or visit a Department of Finance business center.
  
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Lendbuzz is not telling the truth at all. I have attached what Lendbuzz sent to me. At the very top, that is what I owed to Lendbuzz which was a total of $852. The other charges is what Lendbuzz paid voluntarily to repossess the car back to them from the initial impound. Lendbuzz even provided a breakdown of what they paid to the impound which has nothing to do with me. I then contacted Lendbuzz in which I spoke to ****** who falsified information deceiving me into believing that if I paid the extra $2300 and some change that was left over in which they voluntarily paid as they would call it they repossessed my car, that once I paid the additional $2300, I would set up an appointment, to retrieve my car out of repossession. So Lendbuzz, manipulated a situation and never rendered service. To add insult to injury, the car was destroyed  by breaking the glove compartment, both back tires were on dummy tires, the left front grill of the car was hanging off, there was human blood on top of the hood of the car. So even if they stood on their word of releasing the car to me after paying the $2300, I would have had to spend that amount to repair the car. I also had to obtain a police report from the 60th precinct for stolen license plates because the license plate ******* was stolen off the car as well and never returned to the ***. A civil lawsuit will follow as this was a heinous act of deception and manipulation on a comsumer.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Antwaun

   

   

  Business Response

  Date: 09/11/2024

  Lenduzz has reviewed the complaint and the attachment.  The referenced $852.51 is the past due payment for May, June, and July 2024, which the customer owed ********************.  Additionally, $42.63 of late payment fees are also listed on the attachment and were owed to Lendbuzz.  The other charges referenced by Mr. ***** consists of a $1849.70 impound fee, $425 impound fee, and $150.00 flatbed fee, totalling $2,423.70.  Lendbuzz was required to pay these to obtain the vehicle from impound because of Mr. ****** actions which caused the vehicle to be impounded.  Lendbuzz requires customers to pay accrued impound and repossession fees as part of reinstatement/redemption.  Mr. ***** was attempting to reinstate the car and paid the outstanding past due payments and fees with Lenduzz, but was not able to take possession of the car due to the outstanding tickets with New York.  As far as the condition of the vehicle, Lendbuzz received photos of the car when it was released from impound on August 6, 2024.  The photos show no damage to the grill, glove box or any other part of the vehicle or blood on the car.  The license plates were not stolen, but removed because of the outstanding balance with New York that needs to be paid before registration and plates can be reissued.
  

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Lendbuzz again told partial truth. Enclosed is pictures. I have a video that is too long that shows the inside of the car. The car is missing both back tires and they are on dummy tires. Both plates are stolen off the car. I have a police report and a receipt from the dmv that the plate was never turned in since June. There is blood on top of the hood in the picture as well. I have no reason to lie but lendbuzz feels that they have a reason to lie for some apparent reason. I am suing them civilly as well because they took advantage of me and they lied telling me once I paid the repossession fee that I would get my car back. Yes I owed outstanding tickets but that was not told to me by lend buzz that I had to pay that in order to get my car back. They destroyed the car so that they would repair it and resell it back over. This is a crime and I am going to the news media with this as well. Thank you! Please send me a separate email so that I can submit the pics because the file is too large
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Antwaun

   

   

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LENDBUZZ FUNDING LLC ACCOUNT NUMBER ****** IS VIOLATING MY RIGHTS AS A CONSUMER WITH DIFFERENT LATE PAYMENTS ON MY REPORT WHERE ALL THE PAYMENTS WERE MADE ON TIME. THIS IS AFFECTING MY CREDIT CREDIBILITY WITH THE FINANCIAL INSTITUTIONS AND AFFECTING HEAVILY MY CREDIT REPORT HOLDING ME BACK TO GET ACCESS TO A BETTER CREDIT WORTHINESS.THE COMPANY IS REPORTING LATE 30 ON JAN 2023 AND FEB 2024 WHEN BOTH PAYMENTS WERE MADE ON TIME AND ARE REPORTING INACCURATE ON MY CREDIT REPORT AS LATE 30+PURSUANT TO 15 U.S. Code 1666b - Timing of payments (A) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637(b) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date.

  Business Response

  Date: 06/06/2024

  Lendbuzz takes all complaints seriously and investigates them accordingly. A review of this customers auto loan account confirmed several instances of late payments, including for payments due in January 2023 and February 2024. Lendbuzz reporting of these payments to the credit bureaus has been accurate and is consistent with the timing of payments made by the customer.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not I repeat do not get into a financial agreement with these people. Their concerns are money and only money. I purchased a 2018 **** Focus with under ****** miles on it at the end of December 2023 and from that point on the dealership has had the car longer than me. The check engine light came on on January 11th 2024 so I took it back to the dealership on January 12th. They had my car until February 2nd. Yes I made my 1st payment on February 1st and my car was still in the shop. 2 day's ago my check engine light came back on. This time it is the transmission and the motor. So this will be the 4th transmission and the 2nd motor in the car and it's still under ****** miles. I have called Lendzbuzz at least 20 times this year already and their only response is it's between me and the dealership. I asked them in the beginning when I 1st started having trouble to resend the loan but they refused. Asked to put the loan towards another vehicle and they also refused. I guess they don't realize if I don't pay for the car that car belongs to them and they will be stuck with a lemon and it anyone try's to buy a ************************ ***** please contact me and I have all the paperwork on all the things wrong with it and for you to run away as fast as you can and don't let Lendbuzz get you hooked into a loan on a lemon of a car you will pay to get outta of cause it will break down every month.

  Business Response

  Date: 02/16/2024

  Lendbuzz is in contact with the customer and the dealership to resolve the issue.  Lendbuzz has been in contact with the customer since the customer first contacted us about the issues with the car.  The Area Sales Manager has contacted the customer and is currently in contact with the dealership to either have the car repaired or resolve the issue in another manner. Lendbuzz will continue to work with the customer and dealership to address the issue.

  Customer Answer

  Date: 02/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   I am needing this whole ordeal to end in the deal being resended. I have absolutely no faith in the dealership not only repairing the vehicle or even trading it in with them as all trust is gone as I believe any further interactions will result in the same nightmare that I am experiencing now. I believe it's best to do that as I can't think of wanting or having any future business with them. The way I have been treated is beyond right and has ******************* me from having anything to do with them.

  Business Response

  Date: 02/26/2024

  Lendbuzz has contacted the dealership about Mr. ******* complaint and concerns about the car.  The dealership has offered to discuss repairing or trading in the car.  These options have been communicated to ****************.  Lendbuzz again will contact **************** to review these options.   

  Customer Answer

  Date: 02/26/2024

  I do not in any shape form or fashion accept Lendzbuzz thoughts on what should be done going forward. 1 the car is a lemon and if they didn't know at 1st they fully know now. So accepting the 1st thing about the dealership continuing to work on it is a resounding no as this will be the 4th transmission in the lemon and the 1st 2 was done by **** themselves and it didn't work along with the other 3 codes not fixed. The 2nd option of trading it in is the same. You can't get half a ***** on the dollar for a vehicle needing the 4th transmission along with the 2nd motor on a car with only ****** miles on it not even counting the other 4 codes of thing's wrong with it. I told them I don't even want my down payment back cause this has been an nightmare that I'm past ready to end.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* refuses to mail me my copies of my car payment receipts (By mail) For my own records they only want to e-mail I don&#**;t know how to access my email do not even own a a computer They owe me Nov 1, 2023 & Dec 1 2023 so far.

  Business Response

  Date: 12/22/2023

  Lendbuzz has reviewed the complaint and is sending the customer their November and December payment receipts.  The receipts have been sent to Lenbuzzs print vendor and will be mailed in the next few days.  Lendbuzz is not able to provide an expected delivery date as that is dependent on the postal service.  In the future, Lendbuzz will send printed receipts after the customer makes a payment. 

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/23 my car was repossessed, the morning of 10/27/23 I spoke with **** and ** as representatives of the redemption department. **** informed me to provide identification card, proof of insurance, proof of income, and a bill. Information they should have already have. By noon I turned in my paperwork. When I spoke with **** to verify the documents were received I was informed the process takes ***** hrs. I will receive an email that will let me know if Im approved or not. After my documents were verified then the next step was to receive a payment in full of whats owed. Its been 4 days havent received any email notifications or phone call, voicemails nothing about my status. I cant spoke to anyone about the situation because ** told to wait on an email response. Now mind you storage fees are racking up at the tow yard for each day. The way theyre handling the situation is poorly. The car is still under my name on my credit report which means its technically mines. Their holding the car hostage. Ive been patient enough we are going on a week. No where in the fine print it said business days LOAN ID #: ******

  Business Response

  Date: 11/09/2023

  We have reviewed the complaint and have taken action to address the customers concerns.  The customer alleges we have all documents (id card, proof of insurance, proof of income and a bill) required for redemption, per our policy we require customers to submit these documents for redemptions regardless if they have been provided at another point during the loan process. The customer submitted the required documentation and Lendbuzz reviewed and contacted the customer by email on 11/3/23 to provide the customer an update and notify them that ******************** will be covering the storage fees to address their fee concern.  Lendbuzz called the customer on 11/3/23, 11/6/23, and 11/7/23 to collect payment for release of the vehicle.  The customer did not answer any of these calls and we have left voicemails asking the customer to contact us.  We have not heard back from the customer on either of these calls or received payment at this time.  

  
  

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th, 2023, I purchased a 2020 ******** GLS450 from ******************. The dealership discouraged me from paying in full upfront and strongly recommended using their loan plan from Lendbuzz. Regrettably, I did not thoroughly review the loan terms, relying instead on the sales team's assurance that the down payment and immediate pay-off matched the stated sale price.To my dismay, I was not informed of the additional fees ($335 *** Insurance Premium, $895 *********************** $1995 Loan Origination Fee, and a $23.87 daily finance charge) associated with the dealer's loan.The provision for a $335 *** Insurance Premium is mentioned as an optional component in the contract, but its wording is somewhat unclear. Notably, the *** Insurance Premium is not explicitly labeled as non-refundable. It's also important to note that this premium doesn't apply to individuals making a one-time payment to pay off the financed amount.Moreover, the effectiveness of *** Insurance is limited when considering that the payoff occurs within a week, rather than over the full 65-month financing period.Additionally, the Loan Origination Fee appears unreasonably assessed. In the event of a one-time full payoff, it should be partially rebated.I reached out to the Customer Success Team regarding my immediate payoff and the refund of unearned charges upon full prepayment, as outlined in the contract. The representative mentioned that their team manager would contact me later, and I also sent an email on the same day. However, I have not received any response after several business days.I am requesting Lendbuzz to adjust the billing by waiving both insurance charges and refunding the loan origination fee. Furthermore, I request a two-day interest waiver due to their lack of response.

  Business Response

  Date: 10/16/2023

  We take all complaints seriously and investigate them accordingly. In reviewing your complaint it was determined that your GAP insurance was canceled and the full amount was applied to your loan balance. Regarding your VSI, as stated on page two of your Truth-In-Lending Act Disclosure Statement VSI Insurance is required, though, You may choose the insurance company... You signed below that statement, authorizing us to purchase VSI. Therefore, we are not able to refund your VSI premium.  Finally, the loan origination fee is charged at origination and regardless of how quickly the loan pays off we cannot refund the fee.  All fees and interest were disclosed in the loan agreement and associated disclosures, which you agreed to and signed.  

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found Faulty Defects Inside Of The Contract I Signed With The Dealer And The Lender. I Was Under The Impression The Car Never Been In A Car Accident But It Was As Confirmed. I Sent In A Conditional Acceptance Letter To The Lender To Settle This Matter On Jan 9th It Was Recieved But I Never Got Any Response. My Car Was Repossessed Jan 26th Committing A Wrongful Repossession Breach Of Peace The Repo Guy Came Onto Private Property With A No Trespassing Sign And Damaged My Lawn Dragging The Car From The Yard

  Customer Answer

  Date: 02/06/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 02/07/2023

  Lendbuzz takes all complaints seriously and investigates them accordingly. The CARMAX report of the vehicle in the loan file did not show that the car had been in any accidents prior to the underwriting of the loan. A further review of the file and notes showed no evidence of any wrongful repossession, however, if you have pictures please provide them for review.