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Business Profile

Military Gear

Tactical USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Military Gear.

This business has 1 alert

Complaints

This profile includes complaints for Tactical USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tactical USA has 3 locations, listed below.

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    Customer Complaints Summary

    • 310 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Goods or subscription not received

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last year, this business has apparently been charging me $59.95 every month. For what, I have no idea. A ****** search indicates that others have been billed this amount every month, without their permission, for some kind of subscription. I have never signed up for any subscriptions with this company. The only record I have of ever doing business with them was an order for a single box of ammo back in December 2023. Unfortunately, the credit card they have been billing is one I dont use often, with autopay set, so theyve been able to steal more than $700 from me without me noticing.

      Customer Answer

      Date: 03/28/2025

      I have not heard from the business in response to my complaint

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my debit card for services I canceled a long time ago. Then they charged my card again for $49.95 without my authorization. Luckily that one was canceled because it put my card in the negative. I just want my $59.95 back and they are making it extremely difficult to get ahold of them. Email don't work I can't find a phone number to call. Believe me this was a last resort.

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my "subscription" with this company over a year ago and thought it was but they can't seem to not take out their subscription fee every month. Sometimes its more than one fee a month and I don't buy anything from them. I have never seen the magazine im supposed to have been receiving and I have told them more than once to cancel my subscription. Im not very happy to have been paying them for a membership that I have been trying to cancel and no one seems to complete the task

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tactical USA on 02/25/25 alledged free ammo for paying shipping only ($9.96). I got a fraud alert email and cancelled. I read BBB and forums and found they keep charging your card for 'subscriptions'. Sure enough, on 03/10/25 they charged me $59.95. I worked with my bank (****************) who were familiar with this scam and simular ones. They reversed the charge. Unfortunately, since they have my debit card information I had no choice and was forced to cancel that card and request a new one. I now have to wait two weeks for a new one and only have access to my new debit via ***** Pay until my new physical card arrives.

      Customer Answer

      Date: 03/21/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged my credit card for $59.95 in the middle of the night. I did not authorize any charge, did not make any purchase, and do not have an account with them. I visited their website and verified I do not and have never had an account with them. I reported the transaction for fraud with my credit card provider and cancelled the card. This company is crooked and steals money from people without providing any product and without their consent.

      Customer Answer

      Date: 03/19/2025

      I have not heard from the business in response to my complaint. They are just a bunch of charlatans running a scheme in which they hope to steal money from people who never notice the charges. They should all be arrested.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Tactical USA about free ammo, I just pay the shipping. I went to their website and the ammo was $0.01, not free, but I filled out their form, agreeing to pay 9.95 for shipping. They sent me the ammo and I thought all was well until I saw a charge on my credit card for $59.95. I immediately contacted them via email and they responded stating that I signed up for their magazine. I went back to the original email, clicked the link again and went through the form one more time. I found absolutely nothing about a magazine for $59.95. I did find where they had added a magazine field which said it cost $0.00. I found my confirmation email where it also mentioned the magazine, but says it is a 14 day trial for $0 and it also lists the magazine cost as $0.00. You would think if I'm trying their magazine for 14 days, they would send me a magazine, but no, I have not received a magazine. I will attach my confirmation email to this claim. Anyways, I emailed them about it and they responded saying they will cancel the magazine subscription but I did not contact them with 14 days to cancel it, so no refund. I wrote back advising them again that I need a refund along with the cancellation, but got no response. This company are deliberately misleading people to trick them into a "free trial" of a magazine that they never send them, never giving them the chance to try anything, before being blindsided by a $59.95 charge. Their ammo is trash but I can't speak for their magazine since I never got it. Their business practices are extremely shady, thus this claim. I'd like them to change my mind about them with a full refund.

      Customer Answer

      Date: 03/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:03/05/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a free knife and got a $60 per month subscription. Called, they were supposed to cancel the subscription. They are still charging $60 per month and won't respond to phone calls or answer their phone.

      Customer Answer

      Date: 03/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** *****

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 18. 2025 I went online to ************************** and purchased ammunition in the amount of $9.96. That's is all I purchased. Later when I received my charge card statement there was an additional charge of $59.95 to tactical usa. Apparently they charged me for a subscription that I did NOT sign up for or choose. I promptly disputed the charge with my credit card company and they deactivated that card. Today I received an email from my credit card saying they were denying my claim, stating 'the merchant completed the service requested'. The only thing I authorized to purchase was ammo, not a subscription. Can you help me with this please? It would appear that this is a common complaint against this business.

      Customer Answer

      Date: 02/23/2025

      I have not heard from the business in response to my complaint. Have not been received a explanation of what I'm being charged for and or what benefits Tactical USA are providing.

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a box of pistol ammunition from this company. Without my consent, they charged me $59.95 for a magazine subscription that I did not authorize. When I called the tried to say I had not cancelled the subscription within the 14 day trial period, however I never agreed to pay for the magazine subscription. They agreed to refund my money within 7 to ********************************************************************************* your records.

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