Current Alerts For This Business
According to BBB files this business also has a pattern of complaints concerning the delivery of items. Some customers placed an order through the company's website, received an order confirmation, were charged for their items, but the orders were never received. The customers who sought refunds by contacting the business never received one. The business has responded to (some) customers who filed complaints via the BBB complaint system with shipping information and/or a refund.
On January 30, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of February 7, 2023, the business has not provided a response to BBB regarding this pattern.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I'm being charged $59.95 for something I did not request. I've received nothing, but that money comes out of my checking account every month. I will be going to my bank to stop payment and discontinue any further payment going forward.Customer response
09/15/2024
I have not heard from the business in response to my complaint.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Do not know what this is. Did not order anything from this place. This is information on my summary (TACTICALUSA.COM / Ref1: ********** Ref2: ********** Ref3: ************ 11 Expires: ********). Want them to put my money back into my account.Initial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Several weeks ago I received an email from Tactical USA offering a free box of 9mm ammo and a pocket knife if I paid shipping. I accepted the offer and entered my details. I did not agree to any other transactions. A few days ago I see a deduction for $59.99 on my debit card for my checking account. I have not received any communication or any product from them. I have tried to contact this company but when you attempt to contact them through email or the "contact us" link on their website, you get a message "invalid destination email" even though it is the email address they provide. I have seen hundreds of complaints of the same nature. The company does not answer the phone and they do not accept any email messages.Customer response
08/22/2024
I have not heard from the business in response to my complaint. I have no desire to hear from this company. I am done with this complaint and SDS Imports. Please just close the complaint.Initial Complaint
08/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have asked to cancel my membership multiple times. I will be sending my credit card company to reverse the charges for June 4, 2024 ($59.95); July 4, 2024 ($59.95); and Aug 3, 2024 ($59.95) charges. They have sent me an email and they are refunding on one of the charges.Customer response
08/19/2024
I have not heard from the business in response to my complaint.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received an email for 2 free knives if I paid shipping and handling. They were described as a balisong(butterfly knife) and a stiletto. When I received them they were not as described. The balisong was a folding knife with the handle molded to look like a balisong. The stiletto was an assisted open folding knife, not an automatic open as a stiletto should be. The descriptions in the email were grossly misleading and I wouldn't have purchased otherwise as I'm not interested in folding knives. They also attempted to charge my card $59.95, I'm assuming for a subscription renewal that I didn't order. There was no free trial either because I never received any magazine like the one they claim the subscription is for. When I try to get to their website or click on the email link provided for support, I get a 404 error for page not found.Customer response
08/18/2024
I have not heard from the business in response to my complaint. They continue to try and charge my credit card in the amount of $59.95.Initial Complaint
08/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a small purchase from them a very long time ago. I caught this ***** charge monthly quite a while ago as well and thought this was resolved. I hadn't checked my credit card statement in quite a while until I realized that it was getting exponentially higher. Only to find out that this charge has been ongoing still! I want every charge refunded. I understand that it is hidden in the terms and conditions, based on my experience as well as the many other complaints here on this board, that if you buy something, anything from this company they rake you over the coals monthly. I've been unable to locate the original email stating that this was going to be canceled. However I do know that there was a back and forth and I believe a resolution that apparently never happened. I don't want any more charges and I want to be refunded for the months they have been charging me this useless subscription.
Business response
09/10/2024
***,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Tactical Item the offer you selected included the ************************ subscription. We know that sometimes this trial is overlooked by customers due to the great price on the ******************** items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Initial Complaint
07/31/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company has repeatedly deducted money from my card over the last several months of services not rendered and a misrepresentation of an offer for a free product for only shipping. They were contacted at the beginning of this and advised the billing was for a product not offered and requested to return the funds. They were asked to stop the billing which the assured would be done. They did twice refunded this $59.95 for some kind of subscription service not ordered but have continued to bill for that service. I cannot reach them now via telephone and need the billing to stop and all funds to be refunded. I can track it back several months through my card services.Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband, *************************** bought a pocket knife from this business and the business added a monthly charge to his card. No further services or products have been rscieved besides the pocket knife which was paid for separately outside these charges. He did not knowingly engage in consent to any additional charges and if he did, it was unknown to him and not plainly stated.Business response
09/10/2024
*******,
We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you. Please allow 3-5 business days for this to reflect your statement. We hope this has resolved your inquiry today.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team,
************Initial Complaint
07/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a knife from there website and they made me join a subscription that I didnt know costed me 60 dollars a month and now I want to unsubscribe but cant.Business response
09/10/2024
*****,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Tactical Knife the offer you selected included the ************************ subscription. We know that sometimes this trial is overlooked by customers due to the great price on the ******************** items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with this company for a box of ammo in which I just have to pay for shipping which was $9.95 plus $.01 for the ammo . I got a tracking number which I cant find anywhere on their website. Then couple of days later I was charged $59.95 for subscription which I didnt see when making the free offerBusiness response
07/10/2024
*****,
Thank you for your inquiry. We have researched your account and see that when you originally ordered the Ammo the offer you selected included the ************************ subscription. We know that sometimes this trial is overlooked by customers due to the great price on the ******************** items. However as outlined in the checkout page, unless the trial is canceled it will re-bill at full price. As a courtesy we have refunded all charges back to you and subscription has been canceled. Please allow 3-5 business days for this to reflect your statement.
Please accept our sincerest apology for any trouble or inconvenience we may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Customer Care Team
************Customer response
07/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.