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          Sendwave has 1 locations, listed below.

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            • Sendwave

              100 Hano St Ste 9 Boston, MA 02134-1698

            Business ProfileSendwave

            Money Transfers

            Additional business information

            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            The Consumer Financial Protection Bureau v. Chime, Inc.
            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
            As of October 17, 2023 The Consumer Financial Protection Bureau (CFPB) has taken action against Chime Inc., the operator of the Sendwave mobile app, for deceiving consumers about the speed and cost of remittance transfers.
            See all additional business information

            Contact Information

            100 Hano St Ste 9

            Boston, MA 02134-1698

            Visit Website
            Email this Business
            (888) 966-8603

            Customer Reviews

            1.34/5

            Average of 67 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            118 complaints closed in last 3 years

            57 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sendwave is an app that allows you to send money directly from your US, UK, Canadian, Italian, Spanish, French and Irish debit cards to Ghana, Kenya, Uganda, Tanzania, Nigeria, Liberia, Senegal, Cameroon, Ivory Coast, Bangladesh and Sri Lanka.

             

            Business Details

            Location of This Business
            100 Hano St Ste 9, Boston, MA 02134-1698
            Email this Business
            BBB File Opened:
            10/9/2019
            Years in Business:
            12
            Business Started:
            11/18/2011
            Business Incorporated:
            11/18/2011
            Type of Entity:
            Corporation
            Number of Employees:
            300
            Alternate Business Name
            • WorldRemit
            • Wave
            • Chime, Inc.
            Business Management
            • Mr. Drew Durbin, President
            • Mr. Michael Luebbert, Chief Compliance Officer
            Contact Information

            Principal

            • Mr. Drew Durbin, President

            Customer Contact

            • Ms. Maggie Beddow, Operations Manager
            • Mr. Drew Durbin, President
            • Mr. Michael Luebbert, Chief Compliance Officer
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            118 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            ON MAY 24TH 2024, I DID A TRANSACTION WITH THE COMPANY SENDWAVE TO SEND MONEY TO FAMILY, THE ***** WAS DELIVERED TO THE ** BANK , BUT MY FAMILY NEVER RECIEVED THE MONEY, I IMMEDIATELY DID A REVERSAL, THEY TOLD ME IT WOULD TAKE 30 DAYS AND TODAY IS 6/24/24, I HAVE HEARD NOTHING FROM SENDWAVE NO EMAILS, NO PHONE CALLS NO RESPONSE FROM THEM, THEY TOLD ME THEY WOULD CONTACT ME WITH UPDATES , THEY NEVER DID, I RECIEVED ZERO UPDATES FROM THEM. I BELIEVE SOMEONE STOLE MY MONEY , THEY TOLD ME IT WAS A TECHNICAL ISSUE WITH THE ***** THEY ARE RESPONSIBLE FOR THAT NOT ME THE SENDER., THEY HAVE A CONTRACT WITH A BANK WHO SYSTEM IS NO GOOD AND MY MONEY HAS BEEN LOST OR STOLEN , THEY ARE RESPONSIBLE TO REFUND MY MONEY BACK TO ME
            Read More
            Read 117 More Complaints

            Customer Reviews

            67 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Edgard C

            07/05/2024

            I sent money to ******* of $300. Sendwave states it was delivered but the recipient bank did not receive any amount . I talked to an agent at Sendwave about this and all I got was they are waiting response from their partner bank. I kept contacting Sendwave agent and they keep on saying everyday that they have to escalate the case and make it urgent while they are investigating with their partner bank on why the money was not really delivered or received by the recipient. From June 7 , 2024 until now July 5, 2024. Sendwave agent keeps on telling me they are excavating my case and needs an extension to my patience. I don't have any idea if they are planning on returning my money or keeping it and making excuses on how the money disappeared. My family is starving ever since on the money not received to her bank account. Even the bank UBA , where the recipient receives money I sent don't have any transaction sent by Sendwave of $300 that was process by UBA It looks like Sendwave is trying to pocket money , it's been a month now and the recipient have not received any single dollar I sent June 6, 2024. I don't have any other one to turn to for help regarding this matter. Hoping someone can. Thanks.

            Sendwave Response

            07/08/2024

            We're sorry to hear about your experience and we would like to get this resolved for you.One of our customer service executives will be in contact to discuss this further with you.
            Read 66 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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