Complaints

This profile includes complaints for Fidelity Investments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fidelity Investments

  245 Summer Street Boston, MA 02210-1133

• 

  Fidelity Investments

  238 Main St Cambridge, MA 02142-1016

• 

  Fidelity Investments

  44 Mall Rd Burlington, MA 01803-4536

• 

  Fidelity Investments

  155 Congress St Boston, MA 02110-2511

• 

  Fidelity Investments

  200 Endicott St Danvers, MA 01923-3619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company closed my account for NO reason with MY money in it and refuses to return it. When I called in to inquire about the account closure they told me they didnt have to disclose anything to me and I would NOT be receiving my money back.

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity an additional complaint from Aspen ***** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 20, 2025. We consider the matter thoroughly reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Aspen

  I didn't receive any correspondence from anyone. 

   

  Business Response

  Date: 03/27/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity an additional complaint from Aspen ***** under the above-referenced case ID. We replied directly to the customer in an email sent today, March 27, 2025. We consider the matter thoroughly reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Fidelity Investments Unjustified Account ****************** Funds To the Better Business Bureau,Fidelity Investments closed my accounts without explanation and has failed to return my funds, despite multiple attempts to resolve the issue. Their lack of communication and transparency has been extremely frustrating.On December 12, 2024, I attempted to log in and saw that my account was blocked, with instructions to call customer service. After calling, I was subjected to vague security-related questions, even though I have no fraud or identity theft issues. I use a professional security service to monitor my identity, and no issues were detected.After answering their questions, Fidelity closed all my accounts without providing a reason. They then required me to mail or fax copies of my IDwithout offering an email option. I mailed two forms of ID along with my contact information.Since then, I have received no response. My funds remain unavailable, and Fidelity has ignored all follow-ups.I also filed a complaint with *****, but Fidelity has not responded to them either as far as I know.Desired Resolution:1. A written explanation for the account closure and withholding of funds.2. Immediate release of my funds.3. Improved customer service and dispute resolution policies to prevent similar issues for others.This experience has been incredibly frustrating, and Fidelitys lack of communication is unacceptable. I hope the BBB can assist in getting a resolution.

  Business Response

  Date: 03/24/2025

  To *************************************************** forwarded Fidelity a complaint from *** ******. We wanted to make you aware we emailed the client on March 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So February 26 they decided to block my account after receiving my ******* deposit from the *** and havent tried to give me my money back they being rude I been calling since February its been rough since they did that

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ******** J. ******. We wanted to make you aware we emailed Me. ****** on March 21, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple accounts with **********************. I established two accounts for my daughter years ago when she was very young. I was granted trading rights on those after she recently became of age and have managed her investments on her behalf for her entire life. I recently had her set up an individual brokerage account to better accommodate trading needs versus trading within a cash management account. She competed the necessary online forms to grant me trading rights 2-3 weeks ago. We were told it should take 2-3 days for her new account to show up on my profile's dashboard to allow me to trade. As of this morning it still hasn't been pulled into my dashboard. I've spoken to 3 different **** about this. One told me that the delay was caused by a backlog. The others wont say anything due to "privacy". I'm still IN THE DARK IF OR WHEN THIS WILL EVER BE FIXED OR IF THERE IS SOMETHING LEFT ON OUR END TO COMPLETE. My daughter tells me she has not received any communication on this. I haven't either. Seems like the representatives should be able to communicate whether bottlenecks exist in Fidelity's back office workflows without violating "privacy". Am I wrong? Is it a training issue? Its seems like "privacy" is used as an excuse to quickly dispose of a customer inquiry instead of thoughtfully drilling down and offering some helpful actionable guidance. In the meantime, I'm UNABLE TO ASSIST MY DAUGHTER DURING MAJOR MARKET MOVES FOR UNKNOWN REASONS. We are being damaged by this apparent inaction by Fidelity.

  Business Response

  Date: 03/20/2025

  To *************************************************** forwarded Fidelity a complaint filed under the above-referenced case ID.
  
  We contacted our client directly on March 19, 2025, and are currently working on a resolution. We consider this matter closed with the BBB. 
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 03/25/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint from ******* ******. We wanted to make you aware we emailed the client on March 25, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. 
  
  Sincerely, 
  
  Fidelity Investments 
  

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer Complaint re: Transfer of Rollover *** from *. **** Price to Fidelity Account number: ********* I filed a complaint to Fidelity investments at P. O. ********************************, 1-************) on February 18, 2025. The case number # W152118-23 Feb25. I made two follow up calls to check the status of my case but Nothing was heard as of today.I believe Fidelity did not follow its fiduciary responsibility in handling my rollover of funds from *. **** Price to Fidelity. Here are my purposes:1) To request reimbursement from Fidelity for the departing fee $120 which I paid to *. **** Price 2) To request compensation from Fidelity for the interest income I lost because TRP sent a check of $320,457.68 by mail instead of electronic transfer, which caused a significant delay.3) Need explanation from Fidelity why it took so long to complete such a straigtforward transfer process? I have 8 funds to be transfer.1. It took almost one month ( from January 6 to February 4) and three requests of submssion of transfer for Fidelity to complete my transfer. 2. On last ransfer ( 1/21/25), one fund was sold into cash and sent out by check instead of wire transfer. why ? on 1/8/2025. I did ask my financial consutant ******* ******** about this issue ( see attachment 3 - ******* replied that if the fund can't hold by Fidelity, then it would have to be sold and the the proceeds would automatically sweep over). On 1/18/25, I got a call from ****** that my mother was waiting for me to say goodbye. At home , my daughter has to take several procedures ( starting on 2/10) before Clinical trial. I only have very tight time frame to fly home but I got stuck by this totally unexpected chaos. The check finally arrived on February 4, 2025. It was too late for me to go and come back by 2/10/***** this process a new normal to Fidelity? Please help!

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** ****. We wanted to make you aware we emailed Ms. **** on March 24, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 04/07/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from **** ****. We wanted to make you aware we emailed the client on April 3, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity is declining. I used to really like this company but two recent experiences are causing me to reconsider my investments with them.1) Fidelity is now holding money in **** for weeks before making the funds "available for withdraw." This is important because it affects people who want to do traditional to **** *** conversions. Fidelity has been holding money up to 4 weeks or longer, giving them seemingly a free loan to use while our money sits in limbo without the ability to convert to invest.2) **************** around 12:30 AM on 3/16/25. I help my retired parents with their Fidelity accounts, and recently we bought my mother a new phone and phone line. Thus she got a new phone number. Tried to log in but was prompted for a phone code, so we had to call in since she did not have her old phone number to verify. My mother does not speak English and is hard of hearing. *** tried to give permission to the female *** for me to talk and assist, but the *** said we required a phone translator. Fine. We waited 30 min for a phone translator. They asked for my mother's username--my mom doesn't know it, so my dad and I told the *** what the username is. *** says it has to come from her. Since we are now working with this person for like 40 min at this point and got nowhere, we asked for a supervisor. *** puts us on hold, then comes back 5 min later and says due to the nature of this call, she is disconnecting (supervisor probably approved it). Just poor customer service and poor sense of other people's cultures. Obviously, every Asian, Latino, and other ethnic group has the children assisting the elderly/parents with things like this, including translating. We had verified everything and this lady still hung up, wasting about 45 min of our time. Notably, we're trying to square away ***** *** contributions for tax filing, so this is a significant delay now caused by this insensitive ***. *** needs retraining on cultural sensitivity and customer service--just poor.

  Business Response

  Date: 03/17/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ***** ****. We wanted to make you aware we emailed the client on Match 17, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was lost and my pin also was lost on a piece of paper and my card was replaced and the transactions that was made while my card was lost was disputed but my dispute was turned down I have bills to pay rent car note and I'm just out of my money I ask that my dispute get reopened and help to get my money back in my account.

  Business Response

  Date: 04/07/2025

  To ********************************************* forwarded Fidelity a complaint filed under the above-referenced case ID.
  
  This is a duplicate of case number ******** from ***** *****. We have contacted our client and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fidelity Investments ***orted a transaction on my 1099 statement that I did not make. IT shows me selling 61 cents of Bitcoin Origin Trust on 12.31/24. I know I did not make this transaction so I called the firm. THe firm checked its records and the *** on the phone told me "You are correct - you did not sell this security on 12/31/24 or any other time." It's IMPOSSIBLE to sell that little of the security. Fidelity also routinely ignores the law and sends tax 1099 2 months after the firm is required by law to send the statements. When you send out 1099 statements that contain errors that is a serious matter.

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau: 
  
  Your organization forwarded Fidelity a complaint under Case ID # ******** from ******** *******. We wanted to make you aware we emailed the client on March 18, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely, 
  
  Fidelity Investments

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opened accounts before I left for ****** for a wedding and few other things. I had a security event where someone gained access to my devices and committed a lot of fraudulent activities which is what I assume happened here because when I got back no one would answer me anything aside from my accounts were closed and to remain closed. I dont see how I can be held responsible for fraud I didnt commit.

  Business Response

  Date: 03/19/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ********* *****. We wanted to make you aware we emailed the client the client on March 19, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved.
  
  Sincerely,
  
  Fidelity Investments
  

  
  

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approx 7/2024 Fidelity sent a spreadsheet to my employers that changed my contribution to my 401k from 12% to 0%, even though I had made no changes to the % I contribute. This error on Fidelity's part caused me to miss out in approx. $1900.00 in my employer's match. I understand that I need to make up what was missing in my contribution but Fidelity should be responsible for their error in what I lost out on from my employer's match.I filed a complaint with Fidelity with no viable resolution. They said I was sent a letter saying my contribution was changed. I received no such letter in the US mail, and as for online, my 401k is professionally managed so I receive continuous emails advising changes have been made to my 401k.

  Business Response

  Date: 03/24/2025

  To ********************************************* forwarded Fidelity a complaint filed under the above referenced case ID.
  
  We contacted our client directly on March 21, 2025, and are currently working on a resolution. We consider this matter closed with the BBB.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I opened this complaint because the call i received provided an unsatisfactory resolution. I attempted to escalate the issue within Fidelity and received to further correspondence from Fidelity. I found Fidelity resolution to be unsatisfactory because they only stated - I was notified of the change in the contribution amount.

  Regards,

  ********

   

   

  Business Response

  Date: 03/26/2025

  Dear Better Business Bureau:
  
  Your organization forwarded Fidelity a complaint from ******** *****. We wanted to make you aware we emailed the client on March 26, 2025, to address the client's complaint. We consider the matter fully reviewed and resolved. We regret ******** ***** is unhappy with our response.
  
  Sincerely,
  
  Fidelity Investments

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  I find it amazing that Fidelity made the mistake and in no way intends to correct its mistake.

   

  
  Regards,

  ********