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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Scam text or random text.
Business response
06/18/2024
Toast is collaborating with this customer.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Been trying for6 weeks to replace a new POS system. I only get the call center with promises it has been escalated to no avail.My systems were bought new in Oct 2023 but, are now down. I have spent over 10 hrs on the phone trying to correct to no avail!!!Business response
06/20/2024
Toast is collaborating with this customer.Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We are a small pizza shop that was excited about getting a new POS from Toast POS. However, we were misinformed, by the salesperson, *********, about the scope of the delivery services Toast could offer. ********* told us that with Toast ******** Services wed be able to use our own delivery drivers and utilize Toast ******** Service (which routes all deliveries to DoorDash) ONLY as a back up to our own deliver drivers. During onboarding, we learned that wed be required to route ALL of our deliveries to DoorDash through Toast ******** Services, thereby resulting in the termination of our own delivery drivers, and that wed have to reduce our delivery radius by one mile. **** provided a third party solution to manage our deliveries, for an additional monthly fee. We notified ********* and ToastPOS, 2 weeks prior to them shipping the pos of our intent to cancel yet they shipped it out anyways and charged us $3800. ********* (salesperson) called me and said we werent receiving any refund ($3800) and that she explained to her bosses that she misinformed us, but they werent going to refund us anything. We received ZERO services nor equipment from Toast. So now I have to *** them unfortunately and waste time in small claims court. Yes I was a fool who was ripped off by this company. Stay away.Business response
05/31/2024
Toast is collaborating with this customer.Initial Complaint
05/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought online at ****************************************** *** on 09/17/22 at 10:48pm **** ending 2925 Approval code ****** Payment ID 9FxPKHT9NtYg Phone number 303=986=1032 My husband and I are very disappointed since we bought the egift card we got this info by email and the egiftcard to this day doesn't work, manager's at ****** restaurant I ********** had called a number 617=682=0225 to make the card work but the employees at the call center can never help all I want is an actual card that I can go to any restaurant and ve able to use it, it is ONE HUNDRED DOLLARS THROWN TO THE ****** ARE YOU SCAMMING US, WHY CAN'T ANYONE HELP, HOW AND WHY DO THIS WEBSITES SELL YOUR PRODUCTS AND THEH DO JOT WORK, WHAT HAPPENED TO MY MONEY,, WHO WILL REFUND ME THE MONEY? I apologize but I am furious, I try n try to get this ************** HELPS ME AT ALL. In that email I had received with the confirmation of the egift card this numbers were on it 400 0000 2352 2085 652 8627 7514 7213 9736 PLEASE HELP ME SOLVE THIS MATTER my email address is *******************Business response
05/17/2024
Toast is collaborating with this customer.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Toast constantly modifies and changes their product and all it does is constantly create problems for our business. Every update creates issues. They have zero customer support. The latest update is creating an issue that our handheld devices do not work and they are charging us a prepaid monthly fee for these devices. We would like a refund on the monthly charge and two new handheld devices that work with their new platform. Toast is quickly becoming a terrible company. They are just in this for the bottom line and are constantly s******* over customersBusiness response
05/17/2024
Toast will be collaborating with this customer.Initial Complaint
05/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Toast payroll failed to account for an additional end of the year payroll which resulted in an incorrect W-2 for me (the owner). I was repeatedly told I was not able to speak to anyone but "the tax department" would take care of it. In reply to an email from a Toast Tax Operations Specialist 1 dated March 8, I outline the further clarifications I needed regarding an IRS notification. I also wrote "Additionally, Toast erred in my W2 as a result of not including an additional payroll run. Although Toast agreed to reissue the W2 weeks ago it still hasnt been done. This will also require an amendment to the quarterly tax returns." There was no reply. I was forced to file an extension on my business and personal tax returns. I have no idea if they are even attempting to correct this error.Business response
05/09/2024
Toast is collaborating with this customer.Customer response
05/09/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
The response is categorically untrue. Toast has not reached out to me regarding this matter and is not collaborating with me. Nothing has been resolved and I still don't have a corrected W2.
Regards,Marjan
Business response
05/31/2024
Toast is collaborating with this customer.Initial Complaint
04/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My complaint regards my email being used for a Toast Account with digital loyalty card number ******************* currently being used. I have no affiliation with this Toast Account but my email address has been used for fraud that Toast **** indicated it could not review given it works with businesses and not with the public or members apparently. To date over ******************************************************************************************************************** *****, *****. I called Toast **** customer service, which communicated by phone they could not work on this case as the Toast Account in question is affiliated with their customer Voodoo Brewing in *****, *****. I will need this resolved as soon as possible - several business days. This involves the use of my email address for fraudulent orders and possibly other activities. Please review and respond.Initial Complaint
04/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Toast *** is our *** company for our WISK restaurant in Prosper Tx, they are also the merchant processing company for all credit card transactions. On Tuesday April 16 we noticed that our daily deposit from the sales of Monday April 15 is missing so no money was deposited in our account, we immediately contacted Toast *** customer care, after a lengthy conversation no one from their customer care department has any information on the missing deposit. Toast *** make the daily deposit on the second day as per signed agreement. Again on Wednesday 04/17, and Thursday 04/18 no deposits were made so total money that is held back by Toast is $ *******, that amount *** ***rease if they will also hold additional deposits without any reasonable explanation why money was placed in an charge back account according to the records on the *** website. Now after three days Toast *** does not even care to provide us an answer on the case while we as a small business is now struggling to pay our vendors s***e no deposit were made on time. Today I contacted Toast *** again same reply every time the expert team are looking into this case to see why deposit are held back, I am sure none of that team cares if we pay our vendors on time. It's our right to know where is our money and under what rights Toast *** has to hold back deposits without providing us in writing the reasons behind this action. We're a family owned business that *** not mean a lot to Toast *** but we operate day to day to make ends meet, we feel if we were a larger company or *** a franchise business Toast *** will have an answer immediatelyBusiness response
04/24/2024
Toast is collaborating with this customer.Customer response
04/24/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
First attempt to know why our daily deposit was missing was on April 15, now 9 days later still Toast *** has not provide us an answer only phone calls repeating same thing we are still looking to know why deposits are missing . As a small business owners we cannot miss any payments to our vendors and Team members, we are committed to pay on time, unfortunately Toast *** are taking too long to even given us an simple answer on the status of missing deposit so it has impacted our cash flow so we are running behind on few bills. It is our right to have an immediate answer to avoid further problems with our cash flow.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Ghanem
Business response
04/30/2024
Toast is collaborating with this customer.Customer response
05/01/2024
Better Business Bureau:
I have reviewed the response submitted by the business while we do not agree the way the business still handling the case after two weeks we still do not have a proper answer / solution about the missing deposits in reference to complaint #********. I understand that by choosing to accept the business response the case will be close, but it does not mean the business has provided us with a final solution or cares about their customers
Regards,
***********************Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had signed with Toast February 2024, at the start things were going great. After speaking with the local representative I was feeling confident until I started getting multiple emails asking me to do things for my account after I had already done them. I am scheduling the requested phone meetings with the representative and the representative never calls. On one of the last meeting date, 3/22/24, she texted asking if things were going smoothly with onboarding. I let her know that she missed two meetings with me for what I assumed were important information verification to move forward. I should have known something was off when on March 15, 2024 she texted Do you have a voided check you can provide so my team can verify acct # for your deposits etc?" This seemed odd because I had already provided this information. It turned out she processed a charge to my account of $500. This charge hit my account 2 days before the second missed phone meeting on March 22,2024. I called Toast that same day, 30 minutes after the second missed meeting to cancel my account with **********************. The representative texted almost 2hrs. later not even knowing she missed the scheduled meetings. I informed her that I cancelled my account due to the lack of follow through. When I noticed the $500 charge to my account I called and asked for refund which was on March 23,2024. I have called several times since that date no one has called or responded. I have even reached out by text and email to the local representative and to Toast to no avail.Business response
04/24/2024
Toast is collaborating with this customerInitial Complaint
04/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the toast POS system for my food service system in Nov of ********************************** Feb of 24 I spent $1500 for the system Toast ran a back ground check on my wife and I without our consistent Since the beginning of use the system has never worked correctly. Printers not printing, cash drawer not opening, loosing network service.I requested a representative visit my food truck and the toast rep stated that it would cost to much and they would not visit my site.********************** made an appointment with me to resolve all issues and he did not show up. I called him all day, sent emails with no response. At the end of the day he tried emailing me asking if he could call me. I then requested a manager.***************************** the manager sent me a few emails and instructed to contact the Toast Care Team. I requested a return of all products with a full refund. She stated that she could not promise me a refund.I am a small business. This system is costing me MONEY and more importantly TIME. I feel like I have no support and just need TOAST to stand by their product and FIX the issue.Please, please help meBusiness response
04/24/2024
Toast has offered this customer a solution.
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Get a QuoteCustomer Complaints Summary
223 total complaints in the last 3 years.
80 complaints closed in the last 12 months.