Complaints

This profile includes complaints for Hometap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hometap

  75 Arlington St Ste 500 Boston, MA 02116-3986

  
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  Hometap

  800 Boylston St Fl 16 Boston, MA 02199-7637

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied for home investment loan after the first situation where I was given appointments with **** for phone time and he didn't show up. After numerous times of this I wrote to the **** after a period of time **** called and then I started getting help and assistance, a little pushy like calling 3 times a day, texting etc. but i let it slide then things started to happen again, not returning calls asking for extra information like replacement cost on home owners policy which I was told the home owners was not required. Then unreturned calls, promises of being called on a certain day never happening. When finally an appraisal was set up I thought, finally. Ha more and more time waiting, ********************* is my "contact " tells me the appraisal company felt the house was incomplete which they should have been told,so they had to appraise it as is, more time passes, more calls lied about,more excuses. Finally the appraisal comes, *******, now **** says his team thinks the appraisal company lied so they are going to check it out, more time more calls lied about. Then when I threatened to call an leave a bad review **** says the property tax is late. I proved it was not until January 2023. More waiting more calls lied about,finally to speed it up I paid the tax bill by credit card. I texted him to let him know, He said he would look at it. No communication yet and its now Wednesday. This whole time **** knew I was finishing the house to sell and repay in a year which meant less profit, but with the appraisal it meant a higher loan .It is like they are trying to drive me away. I have been discriminated against made to provide more personal info then necessary. He has dragged this thing out and just made excuse after excuse. They are suppose to provide investment money from equity and **** has tried to minimize the house, purposely drag things out leave me hanging and he enjoys it when he knows I am upset. I want my investment money now and with all the hassle no fees.

  

  Business Response

  Date: 10/26/2022

  *******, we apologize for the lack of communication upon your initial inquiry. **** was being transitioned into the Investment Manager role during this time and we're working to improve this process to avoid this issue in the future. The appraisal took longer than usual due to the location of the home. After reviewing this situation, it's our understanding that *********;always takes the information that comes in from his operations partners and relays that accordingly and accurately. Lastly, **** was not made aware of certain information that was important for the appraisal process. We're sorry that your experience has been frustrating. Please reach out to us at ******************************** with any further questions or concerns.