Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had agreed to join community solar, Ampion around ********* 2023. I was told that I would be assigned to a location by March of 2024. I have had no communication except generic emails about what is happening with ampion as a whole. Never anything about my account.Then January 31st, Ampion said they sent me a "be ready for your bill" **** bill was dated one day later 2/1/2025, according to the email sent by their customer service. This gave no advance option, no warning, not even a hint that I still was part of community solar.I emailed customer service on This would be the first communication that I have received regarding any account with ************************************, I received a bill saying my payment did not go through. This did not go through as the card had expired over a year before.I tried to call and verify the account, and no one was available to answer. On February 28th I paid ***** via my checking account. This cleared March 3rd. Then on March 12th ************************** withdrew $153.99 without my *********** they are charging me again and not sending invoices until last minute saying I have another $153 bill due. I continue to have no credits on my electric bill. I have requested them to cancel this account more than once and refund the extra amount they took from my bank account .

  

  Business Response

  Date: 04/22/2025

  We stayed engaged with monthly notifications since 2023 and our data shows you were reviewing our content provided. We did receive your request to cancel in February. Credits began being included on your utility invoices as of January 8, 2025. Per contract terms, you may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you. 
  Our invoices create and send on the first of every month. Thank you for your 2/28 payment however it was still in a processing status at the time the 3/1 invoice created resulting in a balance forward being included with current charges. Our system was scheduled to pull the total amount due on your 3/1 invoice. A credit is available on your account and will be utilized with future charges through your cancellation. 

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quite a while back (2 years ago?), a teenager was going door to door selling membership in a solar power company called Ampion. I declined because I was already attached to another solar company. I later got a call asking if I was still (?) interested in Ampion. I said NO. Then out of the blue , my Dec. 2024 credit card statement shows a charge of $254.51. Ampion normally does not answer or return calls but I did get thru once and was told they would cancel my account. Then on my ******** statement, Ampion charged me $28.05. How did they get my credit card number. My credit card company Comenity/*** said they would look into it but I have heard nothing yet. I did order a new card with a new number.

  

  Business Response

  Date: 03/24/2025

  Ampion was provided all contracting materials through a portfolio migration. In August 2024 Ampion sent along an introduction email explaining who we are with updates related to your subscription. Your assigned solar farm went live in Sept ******************************************** December 2024. Our records show you requested to cancel on February 5th and the process began that day. A confirmation email was sent and included communication that you should expect charges for credits applied to your utility account until removal is finalized resulting in continued invoices related to your community solar credits.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a solar farm i signed up but then decided to unenroll and i did so with the person i signed up with. i have tried emailing and called them and left messages and got no response. they charged two debit cards. i am guessing this company is not legit or they would call back.

  

  Business Response

  Date: 03/17/2025

  Reviewing our data you reached out by phone and email between 3/11- 3/13 requesting to cancel. An email response was sent by an Ampion ************* Representative just before 1p on 3/13 to your email on file. Your cancellation process has been started. Please review your contract terms on the portal regarding the removal timeline. You should expect charges for credits applied to your utility account until removal is finalized, resulting in continued invoices related to your community solar credits.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process

  I received an email from Sunvest Solar.  Ampion and ******* the same company?  If so, you are charging me ********* took money out of one account and then money out of another account.  Not only am I paying you twice, I am paying CMP at regular cost.  Please advise
  
  V/R

  *****

   

   

  

  Business Response

  Date: 03/25/2025

  Thank you for the follow up inquiry. In your state, you are eligible to have more than one Community Solar subscription. Ampion and ************* are not the same company. 

  Customer Answer

  Date: 03/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ******

  Between 3/11 and 3/13,  I called Sunvest solar about my account and you are saying I called Ampion. That date.  I called the number on Sunvest so i am thinking you two are the same.   Please advise

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************** is still charging me for solar power which is suppose to lower my CMP bill. not am i only paying full price to CMP but also paying Ampion. i have asked to stop charging me as i want to cancel but they are still taking money from my account. today they stole $24.32 out of my account. 

  

  Business Response

  Date: 04/22/2025

  The utility has approved your removal with an effective date of 5/10/25. Your 4/1 invoice was through 2/10/25. Per contract terms, you may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you. Your request to cancel was received on 3/11/25. It is anticipated you will receive three more invoices.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** on 3/3/25 for a past due account, got emails and texts stating it was received. An automatic draw of ****** was taken on 3/11/25, which included the ***** in the payment. This is in error. I sent an email asking for them to refund my money and to close my account and they had 24 hours to do so, no response or action has been received or taken.

  

  Business Response

  Date: 03/17/2025

  We can confirm feedback related to your overpayment inquiry was submitted on 3/12 and was responded to by a ************* Representative on 3/13. Our program utilizes autopay with payment processing occurring on the 11th of each month. We thank you for your manual payment of $73.84 made on 3/01/2025. Moving forward we kindly ask that you please allow autopay to process as expected on the 11th. A refund request is currently in process.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025 a representative of Ampion knocked on my door to offer their energy service. I said I'd signed up on online some years ago. I no longer use Ampion, and haven't for 2 years Today there is a debit for ***** on my checking from Ampion. There is no description of what the charge is for. I disputed the charge with my bank. Ampion reactivated an old account and used the information to steal. They have not returned my call.

  

  Business Response

  Date: 03/17/2025

  It appears this is coincidental timing as we recently partnered with a channel partner who had enrolled your account subscription on 10/30/2023. We attempted to send an introduction email and pre first billing notification to your email on file ************************** however it shows the email was requested to be unsubscribed. We did not receive any voicemails to our ************* lines to notify us of an inquiry and wonder if another option was chosen from our phone tree but will have a ************* Representative contact you to share the background and answer any questions you may have related to your 3/1 invoice.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple contacts with Ampion **** in 2022, I signed a community solar agreement with Ampion in October 2022. My initial negotiations were based on my firm non-negotiable position that my own net-metered physical solar power plant would remain in place and any electrical usage I incurred above what I generated would be paid at a lower-than-market rate from the Ampion solar farm I was assigned once it came online. In 2025, the farm came online and, much to my chagrin, despite my having excess net KWH stored in my CMP account due to over generation, I received a bill for solar credits that Ampion now says are mandatory even though I covered my own usage completely with my own generation.Basically, I received erroneous charges for my initial promise from Ampion that my net metered solar plant would be completely integrated with Ampion and first priority given to all power I generated. (Stated simply, our agreement was that if my own generation fell below my usage, Ampions service would then kick in. Not that I would be charged no matter what I generated.) This was not what happened and I was charged despite having excess solar net kWh from my own generation. Subsequently, I contacted Ampion several times, sent in supporting documents, then opened support tickets asking that my account be deleted and my charges removed. I was told my account was in the process of being deleted yet I continue to get charges and my erroneous charges have not been ************** An Ampion *** signed me up 3 years ago with specific promises. I waited patiently for the solar farm to come on line. But none of the promises he made were kept when the service went into effect and I was charged for energy I did not consume.

  

  Business Response

  Date: 03/17/2025

  Thank you for sharing your experience. We see recent support interactions through email with you and Ampion ************* Representatives regarding your subscription. We are sorry to see you have decided to cancel. In the state of ME your are eligible to have more than one community solar subscriber, including rooftop. The contract did detail out the subscription details such as, You are a Residential, Commercial or Institutional Customer, as defined in Chapter 313, who is eligible to receive kWh credits (Bill Credits) in exchange for acquiring a share of Project output, which arrangement represents a financial interest pursuant to the Program. WHEREAS, The Owner desires to sell and have delivered to You, and You desire to purchase and receive, the Bill Credits associated with your share of Project output that is delivered by Owner to your electric utility (Utility) during the Term subject to the terms and conditions, and at the prices, set forth in this Agreement. Under the Payment for Program Generation Bill credits it details, For each billing period (i.e., monthly) from when your Utility begins allocating Bill Credits to your Utility Account(s), which may not begin for some time after You sign this Agreement, until the end of this Agreement, Owner or Owners Agent shall provide to You an invoice (Owner Invoice) via email. Included in each Owner Invoice will be a line item identifying the payment due from You to Owner. the cancellation is in progress as of February and per contract terms, You may cancel this contract with at least 180 days prior written notice. No termination fee will apply. You will only be responsible for payment of any unpaid monetary value of kWh credits, calculated using the utility-published rate, that have been allocated to you.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:

  I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and concerns in reference to complaint # ********.

  The response did not address any of my specific complaints; namely, that the *** who sold me the plan assured me that my fees would only be for usage in excess of what my own solar generation plant already covered. **** did not happen.

  Further, no one explained that the legalese included in Ampions ***ly obligated me to pay fees that directly conflicted with what I clearly negotiated with Ampions original sales ***. **** negotiation took a fair amount of time because the sales *** told me he had to consult with his superiors at Ampion to ensure that my fees would only be based on usage not generated by my plant. He told me he did so before I agreed to enroll.

  Again, I am asking that my account be terminated immediately and that all of my fees and charges be removed. I would be happy to acknowledge the goodwill of the business in my response to the BBB if these two requests are honored. If not, I would characterize my interaction with Ampion as bait-and-switch.

  Regards,

  *****

   

   

  

  Business Response

  Date: 03/25/2025

  Thank you for the feedback. Our records show we are actively engaged with you in a separate email with an Ampion ************* Representative. The status of your subscription has been discussed and an update has been provided to you for your records. 

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:

  In response to this complaint, a Ampion representative re-opened my support ticket and, after several iterations of messages back and forth, Ampion agreed to close my account immediately instead of in six months as it initially insisted was mandated by contractual terms.
  

  Indeed, Ampion never acknowledged that it did not honor the 2022 promises provided to me by its sign-up sales representative.
  

  Nevertheless, in exchange for immediately closing my account, I elected to make a good faith payment for the amount they overcharged me to ensure my account was terminated immediately.

  After further discussion, Ampion provided me an address where I could mail a one-time payment. Indeed, the only payment method offered to their customers presently is an on-line auto-payment system. I had to ask numerous times for a single-pay alternative before I was provided one. Otherwise, I feared Ampion might deduct further payments without my permission. 
  

  In summary, Ampions response does satisfy my issues and concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  ***** **

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER signed up for Ampion Solar credits. I may have inquired well over a year ago but a on February 12th, 2025 I noticed a $99 charge on my debit account. I don't recall EVER giving them any payment information and never actually signed up for solar credits. I reported this to my bank and had to get a new card. Just filing this complaint so others are aware.

  

  Business Response

  Date: 03/08/2025

  Our records show a signed contract for your subscription on Sept. 2022, a payment method was provided and verified on 9/1/22. Payment methods are added by subscribers only, per PCI compliance Ampion employees do not handle any payment information. Reviewing our outbound messaging over the last six months to your email on file we have sent just under 15 engaging notifications including your site is live, notification of first billing and it includes the autopay date. The data shows the emails were opened and as of 2/28/25 it shows your email was voluntarily marked as unsubscribed. If you have any further questions about your subscription we are happy to assist with any follow up questions. You may reach out by phone to ************ (M-F, 9a-5p est) or email at ********************************

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to our door asking to see our power bill and when told no they continued to push and was very rude. They also ignored the no solicitor sign on our door because they arent selling anything. **** was very rude and should be let go

  

  Business Response

  Date: 03/05/2025

  Thank you for sharing and we apologize for any inconveniences. We take your feedback seriously and will work with our representatives on retraining for best practices.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A third party of a third party tried to sell me on "Saving money on my energy bill."TOOK PHOTOS OF MY ******* ******** flyer.A pushy door to door salesperson. I manage to escape last second, but I fear for the elderly that will get suckered into paying TWO energy bills at the same time.

  

  Business Response

  Date: 03/05/2025

  We appreciate your feedback and we are sorry you were not satisfied with the interaction. This report is being reviewed further internally. A representative should leave an Ampion-approved flier specific to community solar, which includes contact information and service information before leaving the premises (paper or electronic). We will be sure to reiterate that to our representatives.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled as a subscriber on February 17, 2025. After reviewing information about Ampion and its community solar program, I feel I was coerced and pressured into enrolling. The salesman made it seem they were working with Excel energy since they have infographics with Excels information. I have provided a cancellation within their 3-day period (by February 20th), and I have not received confirmation of the enrollment cancellation via email, phone, or letter. Unfortunately, this business seems to be running as a scam, and I would like to have it reported as a safety measure for my community.

  

  Business Response

  Date: 02/25/2025

  Reviewing our records we do see you had reached out to us on Feb. 18th by phone and email around 11a est. A ************* Representative was successfully able to connect with you by phone on Feb. 19th just after 10:30a, at that time your cancelation request was processed. A confirmation email was sent along for your records.

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******