Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My versant power bill doubled right around the time I signed up for the Maine community solar program...I get that it's winter, but honestly I have a gut feeling it's going to end up being a scam (I should've listened to all those TV skits of solar salesmen) I recently sent out a request for termination of this service as I wish to back out, I have a hunch that when I signed on for this and they verified accounts with Versant, they put me in a higher bracket to pay... I'm not doing that, moneys tight as it is, no reason to pay two companies for one thing and get screwed over Please terminate my subscription/account for this service immediately.

  

  Business Response

  Date: 02/07/2025

  Ampion does not charge for or is involved with supply, generation or transmission. That is all done by the utility company. Ampion simply charges for solar credits at a discounted rate, that are applied by the utility company. Reviewing your account activity, you requested to cancel on 1/29/25 and a confirmation email was sent on 1/31/25 that the process began per your request. At this time you have not received any invoices from Ampion, however the utility was notified of your subscription and allocated your account so some charges may apply during the cancellation process.  

  

  Business Response

  Date: 02/07/2025

  Ampion does not charge for or is involved with supply, generation or transmission. That is all done by the utility company. Ampion simply charges for solar credits at a discounted rate, that are applied by the utility company. Reviewing your account activity, you requested to cancel on 1/29/25 and a confirmation email was sent on 1/31/25 that the process began per your request. At this time you have not received any invoices from Ampion, however the utility was notified of your subscription and allocated your account so some charges may apply during the cancellation process.  

• Initial Complaint

  Date:12/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales representative represented as my energy service provide and ask for utilities Bill, and sign in for a contract , for renewables engage contract. When I realized that they are not from **** and from different company and sent an cancellation request , The sales persona does not introduce properly and pretended to be different company . So unprofessional. I need to cancel the contract immediately .

  

  Business Response

  Date: 12/23/2024

  Thank you for sharing your experience, this will be looked into further internally. Reviewing our records I can confirm we received your cancellation request over the weekend outside our business hours. As of the start of the work week, Monday, 12/23 in the 9a hour your cancellation request was completed. Our data shows a confirmation email was sent for you to reference.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023 an ****** sales representative visited the home which I own at ********************* to speak with the owner to sign up for there solar program. The representative spoke with with my elderly mother who has dementia and not the owner but a resident of the property. The representative signed her up to the program using her bank account then had her illegally docusign my name on the contract. Ampion never spoke with me the owner and they did not have any of my contact information only my elderly mother's. She has no legal authority to agree to or sign anything with my name on it. My mothers mental decline is at such a state that I have had *********************** of Attorney. I want Ampion to immediately immediately terminate the contract since it was fraudulently acquired and taking money from her account. This type of sales behavior is not ethical and illegal.

  

  Business Response

  Date: 12/20/2024

  We appreciate you reaching out and speaking with an Ampion ************* Representative and sharing your account details. The representative was not aware of any health conditions at the time of enrollment. The email address has been updated in the system to ensure the proper account is receiving communication. The cancellation request process has started. We will monitor for the utilities approval.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got a notice saying i subscribed to *** from CMP and i did not subscribe to them

  

  Business Response

  Date: 12/21/2024

  Reviewing our account activity logs we see you are reaching out on behalf of your Mother and the account was enrolled under her name. A ************* Representative shared the background of Ampion, a copy of the docusign contract on file from 5/6/24 and has started the cancellation process per your request. Thank you for reaching out.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a subscription to join Ampion 6/20/23. They would be a solar energy provider, once they were online. And, as best as I have been able to figure out. The provider signs up potential subscibers. Sets up the payment info. And then when the solar farm is up and running, each subscriber will be ready-to-go, in a manner of speaking. This was 6/20/2023 when I signed ***** the meantime, the Join Solar outfit was up and running in January 2024, and I ended up going with them as my solar provider.Once I was up and running with Join Solar, I realized that I needed to be sure that Ampion was cancelled. It took awhile for me to wake up to this, but I started the requests around June or July of 2024. The First request that I made was by phone. Nothing happened. The first in-writing assurance that the account had been cancelled was 7/31/2024. I can't seem to get the account cancelled. I'm up to 4th request and I just can't seem to get Ampion to delete my subscription. The first in-writing email of my subscription is being cancelled is from a Maddie, back in July 31. There have been other names, Zoryel as I recall, *****, others.Everyone has been nice. I've been nice. I've explained that I like the idea of solar. But so far, I am very much liking my subscription with Join Solar for my house. And I don't want to risk "destroying" this. Nothing against Ampion; I've made that clear. I just don't want to risk losing what I have with Join ********, I've gotten nowhere, on a subscription agreement that says cancel at anytime. "Give us a call" --> To terminate your authorization or report alleged unauthorized transfers, please contact:Phone: ************ Email: *******************************

  

  Business Response

  Date: 12/13/2024

  Thank you for confirming you have had pleasant interactions with multiple Ampion employees. We are always happy to assist! Reviewing your account history and interaction we verified you had two community solar subscriptions with Ampion and requested one location, the address you detailed in this scenario be cancelled. As mentioned in your feedback we have confirmed that subscription will not proceed. Recently this week a screenshot was provided showing you the status as closed/inactivated on your portal account. That display of the location can not be overridden. The status is available for your records to review. Thank you for confirming you would like to continue with your second location subscription. We look forward to continuing to work with you in the future!

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I sent Ampion a e-mail to terminate my agreement with Ampion. because I no longer wanted to use Ampion, or solar farms and wanted to Opt-Out of the program and cancel my subscription. I sent this e-mail on 10/22/2024 5:10 PM and received a Cancellation confirmation on 10/24/24 4:12PM stating: "Thank you for participating in our program. We will start the process of cancellation immediately and coordinate with the utility. Please review your contract terms, attached below, regarding the removal timeline. You should expect charges for credits applied to your utility account until removal is finalized, resulting in continued invoices related to your community solar credits." So, I reviewed my contract, which I personally didn't understand as I have Autism and most of the things in the contract I didn't understand. I didn't have understanding when I signed it either, only understood that it'd lower my Versant ****. I searched for "removal timeline" within the contract and nothing came up. I had to ask others because I couldn't find it since it wasn't word for word. Turns out it words it so strangely, it says "Notwithstanding anything to the contrary contained herein, you may terminate this agreement by giving Owner one hundred and eighty (180) days prior written notice of termination" Which from the person that helped me find this basically means: You're removal timeline is 6 months. Which is TOO long! It shouldn't take half a year to take me off a solar panel company. BEFORE I was on Ampion my Versant ranged around the $240 range, NOW I will say AFTER I applied to be with Ampion my Versant did go down to $20 a month. HOWEVER, I am now paying Ampion between $400 - $560 a month with lucky months being in the $200 range. I'm paying MORE than I was without Ampion. I'm struggling to make ends meet, close to negatives in bank, and am living paycheck to paycheck with no wiggle room. I'm a part timer, I don't earn that much a month. I wanna be off this Company now!

  Customer Answer

  Date: 12/11/2024

  I have not heard from the business in response to my complaint. Only another billing statement which further confirms I haven't been taken off the program as I initially requested. 

  

  Business Response

  Date: 12/20/2024

  Thank you for reaching out and confirming that a Ampion ************* Representative honored your cancellation request. Reviewing your account activity the cancellation process began in mid Oct. The utility approved the request and your January 1, 2025 statement is anticipated to be your final charges.

  Customer Answer

  Date: 12/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** Sites

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ampion sales personnel have solicited my house every other week for 8 weeks, pretending to be representing Central ************ They wear yellow reflective vests to look something like a linesman and introduce themselves by saying they are "here to talk about your CMP bill". This is deceptive. I was initially convinced by the first rep to the point where I showed them my CMP bill, with the account number etc. It wasn't until moments later under direct questioning that he admitted he was from Ampion.They are selling a solar credit scheme created by Ampion that has abysmal reviews online. An unfortunate outcome of wishful government planning that Ampion takes advantage of to make buck.

  

  Business Response

  Date: 06/12/2024

  Thank you for communicating what you have encountered. Please accept our apologies for any inconvenience. Ampion has notified the channel partner verbally and in writing that wearing any vests resembling a utility company is prohibited. The channel partner is not currently canvassing for Ampion, but will review/sign additional code of conduct documents prior to doing business in the future.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of Ampion rang my doorbell yesterday. When I answered he briefly identified himself. He was wearing a badge. He told me I of course knew about the savings from Community Solar and he was there to verify I had my savings. I asked him what he was talking about and he clarified a bit that he worked for Ampion, that they get customers 10% savings since there was some legislation passed. He had a laminated info sheet that I looked at. I said I had heard of community solar. He asked if I had a paper or online bill. I said online. He told me to bring it up so he could verify. I said no thank you, I could check, and he told me that it was his whole job to do so. I said I didn't know my account info off the top of my head, my husband had that info etc. He said he would wait. I said no thank you, I can check, and he said that they would just keep sending people to check on me. I said no thank you again. He was increasingly aggressive and made me feel uncomfortable with his persistence. I said no again, that I can look, thank you for your time and he finally thanks me for my time left.

  

  Business Response

  Date: 06/05/2024

  Thank you for reaching out and providing these details, we apologize that you were uncomfortable. We do not support that type of behavior. The representative who you had the interaction with is a contractor rather than an Ampion employee. We take this feedback seriously and have followed up accordingly with the contractors company. All parties strive to create positive customer interactions and respect the customers wishes. 

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed an agreement for a Solar farm in November at then current rate of ***** cents per kWh. Versant announced a rate decrease for my area to 10.7 cents per kWh starting 1/1. I emailed and called Ampion multiple times and finally got someone on the phone. I told them I wanted to cancel because I was getting a better rate through Versant. They assured me that they work with Versant and I was guaranteed to get the lowest rate. They said I would automatically still get a supply rate of 10.7 and then when the solar farm started, I would pay less. My supply rate has still been the ***** per kWh all year when it should have dropped 1/1. Due to this, I have paid about $62 more this year than I should have. (2250 kWh since 1/9 at ***** instead of 10.7)I have called and emailed multiple times without hearing back. I would like them to send me a check for $75; $62 that have already paid and about $13ish for my meter that is still spinning at the higher rate. Also, I want my service with them cancelled immediately.

  

  Business Response

  Date: 04/24/2024

  We have confirmed you did enroll in November 2023 and you were assigned to a solar farm that is currently under construction. To date, Ampion has not sent any billing invoices or collected any payments. To clarify, Ampion is not a supplier, we are a Community Solar provider. Reviewing our records you requested to cancel your subscription with Ampion on 4/11/2024. That same date an Ampion ************* Representative sent along an email confirmation just after 2:30p to the email on file that the cancellation process had been initiated and provided the anticipated cancellation timeline. A part of the email response communicated If you have concerns regarding the kWh rate you are currently being billed at on your utility bill, we suggest contacting your utility directly along with any third party supplier that you may be signed up with.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for community solar using Ampion. To sign up, I was required to connect my bank account for payment method before even being told whether I qualify. Subsequently, my apartment did not qualify for community solar. I have made two requests for having my payment/bank account information deleted from Ampion's website. It has been well over two months, and despite my repeated requests, Ampion is still holding my information.

  

  Business Response

  Date: 02/16/2024

  Your inquiry did come through in December **************************************************** a response that an internal request had been submitted to remove your payment information. Thank you for the continued interactions with the ************* Representative and checking in on the progress of the request in January and February.  The ticket was prioritized and as of 2/15/24 it was confirmed your payment information has been deleted.