Reviews

This profile includes reviews for Hopper USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hopper USA, Inc.

  265 Franklin St Ste 1702 Boston, MA 02110-3144

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  Hopper USA, Inc.

  101 Arch St Fl 9 Boston, MA 02110-1131

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  Hopper

  18 W 18th St New York, NY 10011

Review Details

• Review fromRichard M

  Date: 08/01/2022

  2 stars
  CLASSIC *************** booked ANY PAID $380.** for a crucial business trip on Hopper app two days ago. My bank account was IMMEDIATELY accessed by Hopper App. There was no confirmation ever sent from or on the Hopper App website, to my email & get this: my bank is unwilling to help me at all. They can not even give me a phone #. The anxiety is 100% unnecessary. They asked the question: "Will you give up your seat while I was booking & I clicked "No.". I don't have the money to book another flight that now is less than seven days advanced purchase so the price is now $1,600.00 round trip. I have DAMAGES. CLASS ACTION LAWSUIT AGAINST HOPPER APP.

• Review fromAmy H

  Date: 07/26/2022

  1 star

  Amy H

  Date: 07/26/2022

  Do NOT use Hopper! One hotel, there wasn't a microwave or mini fridge (Hopper said room would include that), so I had to pay extra once I got to the hotel. Next hotel, price was $75 on app but I was charged $106+. **************** is non existent. Some guy named Amyr (******, ***********) gave himself a $30 tip! I am currently disputing charges with my credit card company. Scam!!!!!!!!!!!!!
  

  Hopper USA, Inc.

  Date: 07/27/2022

  Thank you for leaving a review. Your overall experience and feedback are something we don't take lightly. We reviewed your profile and determined that the billing issue you had was addressed by one of our support specialists. The conversation transcript has been emailed to you for your reference. If you have any further questions or concerns, please contact the app or send us a direct message on our social media channels Thank you!

• Review fromTracy W.

  Date: 07/10/2022

  1 star

  Tracy W.

  Date: 07/10/2022

  Hopper App for travel is misleading and customer service support/bot is absolutely useless. Twice I have lost monies with using this app for traveling. Each time youre pointed to a generic help menu which offers little to no support and does not address concerns. Using this support guides you to your email and the email message guides you back to the bot/support. It has been frustrating and stressful! This go around I used the freeze price option and my account was automatically debited on the first click, no warning or summary. In addition, the price freeze price now differ from what was originally stated. My first issue, I lost monies on a flight canceled by the airline, Hopper pointed me to the airline (Delta) and Delta pointed me back to Hopper.Use this App with extreme caution and be prepared for zero customer service support.
  

  Hopper USA, Inc.

  Date: 07/11/2022

  Thank you very much for bringing this case to our attention. We do apologize for any inconvenience or concern our valued traveler has experienced. Our support team is now reviewing the customer's case and has reached out to *****. Rest assured that we're here to transform her experience into an exceptional service statement. Thanks!

• Review fromG. C.

  Date: 07/08/2022

  1 star

  G. C.

  Date: 07/08/2022

  ****** prize freeze is a scam so that they can take your money. I put a Prize Freeze for a hotel stay and missed the booking date due to personal reasons. I contacted Hopper, what a nightmare trying to contact them, and told them I still needed the hotel stay and was aware that I had to pay the current hotel price. They would not use the price freeze funds for a new reservation and said I forfeited the funds. I understand that prize freeze is non-refundable but I'm not asking for a refund. I'm just asking to use the funds. They still said no. Worst business practice I've ever hear of. Now I'm reading that this business is not BBB accredited!!!! Big mistake.
  

  Hopper USA, Inc.

  Date: 07/11/2022

  Thanks for flagging this case! Our deepest apologies for the inconvenience this experience may have caused the customer. We understand that this is not the outcome he has hoped for, however, our decision regarding the Hotel Price freeze remains non-refundable as the customer agreed before swiping to pay. Thank you for understanding, and stay safe!

  G. C.

  Date: 07/11/2022

  I'M NOT ASKING FOR A REFUND. THAT'S WHAT IS SO FRUSTRATING.

• Review fromAnn B

  Date: 07/06/2022

  1 star

  Ann B

  Date: 07/06/2022

  I booked airline tickets thru hopper because they advertised 1 free checked bag. I got to airport and was charged. ****** airlines didnt knowledge what hopper had advertised. My daughter was traveling with me. I ended up paying 145$ for two checked backs on departing trip and 155 on returning flight.I will never use hopper again. You cannot reach customer service via phone. Navigating the app is frustrating as h*** Do NOT use hopper for anything.
  

  Hopper USA, Inc.

  Date: 07/08/2022

  Thanks for your feedback! Our apologies for your experience using the app. Our team is now reviewing your concerns. Rest assured that we are here to transform what happened into an exceptional service statement via email. Thanks!

• Review fromAshley H

  Date: 06/28/2022

  1 star

  Ashley H

  Date: 06/28/2022

  My recent experience with reserving a room via The Hopper was devastating. This app is completely confusing when trying to reserve a room. Dont fall for the Price Freeze option as you will be swindled out of that deposit when confirming your reservation and then trying to get a refund. Im out of pocket $200 for a trip that I cancelled to Vegas because of this Price Freeze. When trying to contact customer support, it can only be done via emails. Worst experience Ive ever had booking a room via their app. I recommend using Priceline, Kayak, Orbitz etc, use anything but the Hopper.
  

  Hopper USA, Inc.

  Date: 06/29/2022

  Thank you for leaving a review ******* We're sorry to hear you've had difficulty getting a resolution. We checked your account and found that our support team had previously addressed your concern. Please note that our Price Freeze is a non refundable purchase. Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.

• Review fromAngela B

  Date: 06/28/2022

  1 star

  Angela B

  Date: 06/28/2022

  No one contacts you when you have questions. Use at your own risk. I do not think this company is based in *******.
  

  Hopper USA, Inc.

  Date: 06/29/2022

  Thank you for leaving a review ******. We're sorry to hear you've had difficulty getting a resolution. We checked your account and found that our support team had previously addressed your concern and sent you an email on June 28th 2022. Should you have any more questions or concerns, please contact us through the app or any of our social media channels, and we will gladly assist you.

• Review fromPhilip M

  Date: 06/27/2022

  1 star

  Philip M

  Date: 06/27/2022

  Made a reservation for flights and a car with these folks. The flight was canceled due to weather and the as I waited for a week to re-book as I needed to check dates with folks involved and the price doubled so we decided to drive. None of this is their fault of course, and that's another complaint against the airline, I was told by Hopper to deal with the airline directly for a refund, which I did, and the airline complied within a few days, I got a confirmation of the refund to my credit card. The airline said it could take up to ten days to show ** in my account. Well, ten days went by and nothing showed up. After 12 days I checked with the airline again and they said it had been paid and returned to a credit card that wasn't mine. After multiple phone calls and now about a month after the refund, I contacted Hopper which is not easy. Previously I had to deal with Hopper about the car rental deposit for this trip. The car company had charged me for a car I never picked up. I had to fight about that as well and Hopper finally refunded that charge. I tried to just send a reply to the customer service e-mail from that discourse but was told I had to go through their online app for help. However, their app does not make it easy to contact customer service, and worse when I did use their app to contact their help people it only had a limited number of characters and this was a complicated communication involving 3 tickets and required me to send the info through three separate help requests on their site. So Hopper finally acknowledged that they had the funds in their own accounts and were going to send an immediate refund. Three days later - no refund. I contacted them again and was told I need to wait ten days! This was a credit card purchase and I am being charged interest on the $1000 for this plane trip I never took. What the h*** kind of travel company is this to have such terrible customer service! I suggest anyone avoid booking with these people at all costs.
  

  Hopper USA, Inc.

  Date: 06/29/2022

  Thank you for your feedback, ******. We're so sorry to hear you had trouble contacting support. We double-checked your account and can confirm that both refunds were successfully processed.? Refunds generally take about **** business days to post to your account, but can sometimes take up to 6-8 weeks depending on the card used and your financial institution. If you still require assistance, please respond to your email support, which is still open at the moment. You can also contact us on ******* at @HopperSupport, and we will gladly assist you. Thank you!