Reviews

I used them for the last 3 years. I normally order oil from other companies as needed. I decided to inquire about the furnace tune up which require me to be on a service contract with them which is understandable. First time my furnace got tuned up in Jan 2021, my Nest thermostat end up not working after it was tuned up. It cant be a coincidence that it stopped working after the tune up. I call Atlantic to have them come back and take a look and was told the issue wasnt cause by them. I was also charged like 150 for having them come back to look at the issue they probably was caused by the technician. I ended having to buy a brand new Nest thermostat out of pocket. I was assured by Atlantic the oil prices would be competitive with other companies. In the past I have checked their price vs other companies and it was in the same range. But May 2023, I got oil auto delivered at a 3.59/gallon for 133 gallon for a total of ******. I checked other companies like ****************** they were charging 2.62/gallon!! I would have paid about 356 for the same delivery. To me this is unbelievable that there is a huge proce difference among other companies. Normally the invoice they drop off would have the price summary but this last delivery didnt have it at all. Why was this price summary left off on purpose?? I got same invoice via email when the delivery was just finished and it showed the breakdown. I decided to call Atlantic to cancel by service contract and told them the reason why. This was an opportunity to make things right and try to retain me as a customer. But there was no resistance so the service was cancelled and they told me thank you for having them as an oil provider. I can say thank you for ripping me off!! You will never have me as a customer ever again.