Complaints

This profile includes complaints for Laser MD Medspa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Laser MD Medspa has 11 locations, listed below.

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• 

  Laser MD Medspa

  400 Franklin St Braintree, MA 02184-5534

• 

  Laser MD Medspa

  172 Newbury St Ste 2 Boston, MA 02116-2822

• 

  Laser MD Medspa

  101 Middlesex Tpke # 330 Burlington, MA 01803-4934

• 

  Laser MD Medspa

  117 W Central St Ste B Natick, MA 01760-4382

• 

  Laser MD Medspa

  1077 Lexington St Waltham, MA 02452-7233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Laser MD Medspa located in ********** in in January 2025 for $129. After purchasing this Groupon, ******* sent me a message saying want to buy another? I did not answer this. I went to my appointment on January 7th and LOVED it. So, I reopened that email from ******* and bought another. I then went back to Med Spa 4 weeks later and tried to use my second Groupon and they told me I couldn't use it. I can only use one. The owner named ***** said it is in the tiny print. I asked, "why did Groupon send me a message to buy another then". ***** said they have reached out to ******* in the past to STOP doing this. She told me to call Groupon and ask for my money back. I called ******* and they said i cant not get my money back because it was longer that three days. I explained that the appointments are 4 weeks apart. So I had no way of knowing until i went to the appointment. So my question is who is getting a FREE $129? Is Groupon getting it, or is Med Spa getting it.

  Business Response

  Date: 03/26/2025

  We have spoken to this client, explained the Groupon issue, and honored her certificate. We have a follow up meeting with ******* on Friday to request again, that they do not offer would you like to buy again to our clients sisnce it is an introductory offer. We apologize for the misunderstanding and look forward to continue to treat this client.  

  Customer Answer

  Date: 03/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a full body package that was recommended by the staff that treated me after being seen for the first time and using a Groupon I purchased on a medium area. At my second appt I was told there wasnt enough time to do the full treatment which was is an investment 45min each time driving there. The next time I went she insisted on taking several pics of me including a direct face photo. I expressed my concerns but I was told thats the only way i would continue to received the service, which made me feel pressured. After the session was over I proceeded to leave but it didnt sit right with me so I asked to see any forms that I gave consent for since I was told I did but she didnt find anything, the manager then came and they both tried to assure me that its only for their purposes but i expressed my concerns of feeling vulnerable. I wasnt comfortable and it felt like a violation of my rights. The mngr called me after and told me the pics were deleted which I actually had no proof of and that I wouldnt have to take pictures going forward. She did apologize and I was switched to a diff staff member who was recommended and after my session I realized I didnt feel any affects of treatment before this time. And as I dont feel like this is actually working or that Im actually receiving the treatment I paid for since it is either rushed or not getting all areas treated or not knowing if its being done or not. I do not feel comfortable continuing to go to this location and it feels like a waste of time and money. Overall my experience has not been what I was hoping for at all and I rather not continue. My last session I was getting questioned about things that should already be aware of or that had to do with the prior staff, and known by the given provider. I honestly no longer feel comfortable or trust coming here or receive any services.

  Customer Answer

  Date: 11/15/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 11/15/2024

  I am researching this and will respond ASAP

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like to resolve this matter as it has not been resolved on my end. And I have not showed up to the company for anymore services as I have been waiting for a resolution. Thank you 

  Business Response

  Date: 12/14/2024

  We have reached out to this client, explaining the reasons for before and after photos. The Gentle Max *** laser is a very powerful device. We log all of the settings used for the safety of our clients. Since this is a medical grade laser, before and after photo's ensure there is proper documentation, and is highly suggested by the manufacturer. Any client can refuse photo's, especially for any areas including intimate areas. The approach from the medical Aesthetician clearly was not the best and will be addressed and documented to ensure they are educated in the process.  

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving CoolSculpting treatments at Laser MD for a while, spending nearly $20,000 at this clinic. During my appointment on August 6th, I felt mistreated, which led to a thermal event, leaving my skin with a large burn **** and a visible white grid pattern. I spoke with the manager, and her response was to apply moisturizer and sunblock, stating that she would check back with me in a month.

  Customer Answer

  Date: 09/10/2024

  Laser MD has not yet provided feedback on how to treat my damaged skin. And I have not yet received any refund for my remaining packages 

  Business Response

  Date: 09/12/2024

  Good Morning,

  We have spoken to the client. She is working with our Sales Director, ***** for resolution. ***** is amazing and the best point of contact for the client. We have also scheduled her a visit with our Nurse Administrator for assessment and further treatment plans.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a customer at ********************** in *********, have had a great experience with laser hair removal there. However, I called last night (7/30) to inquire about lip filler. I spoke with someone on the phone who had mentioned she could give me a discount on a lip filler. I was not informed that there was a final sale or no return policy, and this is not stated on your website anywhere either. It has been less than 24 hours and I have decided that I should not have been told to purchase a syringe of filler without an in person consultation - I told her on the phone I was still unsure if I wanted it as Ive never gotten filler, and I also explained that I may do a lip flip or something else instead. I called this morning and the receptionist said she will send the message along, I then called what I thought was headquarters but it was the Braintree location, she said she would write my name down and have the regional managers reach out to me about a refund. I want to get on top of this because its been less than 24 hours. If I choose to have lip filler it will be done with Laser MD Medspa, but I dont agree with my card being charged/purchasing a syringe prior to even having a consultation. I would like a refund for the price I paid, and then will come in for a consultation to see what is best for my lips.

  Business Response

  Date: 08/02/2024

  We have refunded the client as she requested. She should be all set to close the complaint.

  Customer Answer

  Date: 08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-purchased services at Young ******* Spa, whose parent company is Laser MD Med Spa (the service was 45 units of Botox, $461.25). The company closed the location in ***********, ** and I was told by the office a check will be mailed to my home. As of today, the refund was never issued. I have been in contact with the management team at both ***************** and Laser MD Med Spa who continue to promise the refund, but they are not delivering. I have been waiting for nearly 8 months and their teams have stopped responding my my emails

  Customer Answer

  Date: 08/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************-****

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laser Body MD Clinic on ********************* is a scam. Initially approached through a sponsored ad, their representative promised 0% financing, a $100 gift credit, and up to 80% off services. During my consultation with ********, who acted as a salesperson, she pressured me into signing up. She claimed an 80% discount and arranged 0% financing with an additional $500 qualifying amount. I paid $1000 immediately and was coerced into committing another $1000 by June 30. Feeling rushed, I signed several documents without full disclosure, and the promised $100 gift credit was never provided.The next day, I received a contract from Lendcare detailing a 20% interest rate and a $50 administrative fee, information ******** had not disclosed. When I contacted the clinic, they redirected responsibility to ********, insisting I resolve issues directly with her. ******** manipulated and asked me to pay $500 more to cancel lendcare even though they said they can easily cancel if clinic asks them, When seeking managerial contact details, ******** and subsequent customer care representative ****** was rude and is forcing me to pay full payment of $2505.44, even though said I am not feeling safe and comfortable anymore These actions violate the Canada Consumer Protection Act, which grants consumers a cooling-off period to cancel agreements without penalty. I am entitled to cancel by submitting a cancellation letter, nullifying any associated financing agreements. The Act stipulates a 15-day refund period for most contracts and mandates refunds within 2 days for payday loans. Moreover, the clinics refusal to disclose full financial terms and misleading advertising practices constitute clear violations of consumer protection laws.In summary, Laser Body MD Clinics conduct is unlawful under the Canada Consumer Protection Act. They misrepresented financial terms, obstructed cancellation rights, and disregarded consumer rights, causing me significant distress and financial harm.

  Business Response

  Date: 06/12/2024

  This is the wrong company. We are Laser MD Medspa the complaint is to Laser Body MD, in ******. Please address the complaint to the correct business.

  Customer Answer

  Date: 06/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Mohlil Imran

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had countless negative experiences with Laser MD Med Spa. I was very communicative in the beginning about my situation. I explained that I wanted to buy touch-up package of three laser hair removal treatments because I had received treatments on my legs and underarms in another state. I was promised this by a new staff, was not given a consultation before paying, and was not informed that the laser settings would be started over from the lowest setting. When I showed up in person, I was told that I would need to buy a full package of treatments and would not be refunded. After writing to complain, they gave me three complementary treatments, which resolved the issue. Later on, I decided to buy a full Brazilian laser hair removal package. I received all my treatments but was not content with the treatments or quality of care by the medical staff. I was treated by a different staff every time and they all treated the area differently. When I inquired about this, one staff said, "We all have the same training, everyone just has their own style". Managers have come and gone at the ********* location. I ended up being able to work with the now previous Director of Laser MD Med Spa, *******, to come up with a plan so that I would feel satisfied. I was going to be treated only by the manager at the ********* location for some complementary treatments. When it was time for my scheduled appointment, since I didn't get a confirmation, I called the day of to confirm I was going to be seen by the manager, **** (who ******* spoke highly of), and was told that she was no longer there. I reached out to ******* again asked for my money back as I was not willing to come up with another plan. I last spoke with ******* on 5/8. She said that I would see the money in my account on 5/13. I reached out to her today 5/16 as I did not hear from her. She informed me she no longer works there and to call the location and ask for a manager to call back. I want my money back.

  Customer Answer

  Date: 06/15/2024

  I have not heard from the business in response to my complaint. When the previous Laser MD Med Spa Director texted me that she left the company and to reach out to the ********* location and ask for a manager, I did that. I reached out to on 5/23/24 and spoke with *****. She told me to email the new Director, which I did and did not receive a reply. I reached back out to the ********* location on 6/5/24 and spoke with *******. I gave ******* a detailed report and she said she would speak to the new Director and get back to me. I still have not heard back. 

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I purchased a series of micro needling from the Natick location at a cost of $1000.00. I had one appointment, but unfortunately when I arrived, they realized the machine was broken. I made another appointment, which was in April, but I had to cancel due to my sister, who is in the middle of breast cancer treatment, needing care. Since that time, I have been unable to make any appts. due to the health of my sister and the care she needs. I called the Natick location and they advised no refunds, with no assistance. I then emailed ******************, who I advised was in sales, several times, with no response. I've been a client for over five years and thought they had better customer service than this. I am seeking a refund due to the fact I am unable to make any appointments now or in the future due to the uncertainty of my sister's care.

  Business Response

  Date: 05/09/2024

  Good ********************************* Manage *********************** reached out to ***** today, spoke with her about the refund, and apologized for the lack of communication. ****** issued a refund to *****'s card as she requested. Please consider this complaint to be resolved.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an impulse decision to buy coolsculpting sessions on 3/27/24. Later that day, after they'd closed I emailed to cancel it as it changed my mind. I called the next day and was told no, they do not issue refunds, even though at this point they had provided no services.No one at any time ever mentioned that this was non cancelable or non refundable. I do not think it's reasonable to have no refund policy especially when someone messages the same day. Had this been disclosed, I would have mulled over the decision longer.I am seeking a full refund of $1,870.

  Business Response

  Date: 04/03/2024

  After reading the information provided, we issued a refund in the amount of the purchase price.

  Customer Answer

  Date: 04/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Diamond Glow treatment on my face at Laser Med Spa, ************., ******* on March 26, 2024. It was my first time having such a treatment. At checkout, I paid $380 (plus tip), to cover that treatment and for 2 other treatments in the future. My skin did not react well to the treatment. It became blotchy and had several red dots. I called the MedSpa the next morning, on March 27. I explained the reaction I was experiencing and said I did not want to have any more treatments, because they seem to be harmful to my skin. I was informed that it is the policy of Laser MedSpa not to issue refunds; that I would have to select another service. I do not want to do that. I just want a refund for the prepaid but unused services. I am not asking for a refund for the service that was performed. There is nothing on the Laser Med Spa website about no refunds, nor did the technician inform me of the policy when I checked out. I have called 4 times to resolve this. I keep getting told that "someone" will call me. I asked for the name and number of the "someone" and was told that it is a personal cellphone number and they cannot give me the information.