Reviews

I took my dog here for 5 months and would never recommend it to anyone. Extremely overpriced for what the ************** of the facility is. They false advertise. When I went for the first time I was told theres a small dog room and a large dog room. Nope. They dont even divide the dogs into any groups in any way. Which isnt too big of a deal if it wasnt for the fact that the back room is not big at all. And on top of that there are way too many dogs there for how small the room is. They pack so many dogs into a room thats not an acceptable size with no outdoor area. They also allow (or rather encourage) dogs to go to the bathroom INSIDE and act like its ok. Very bad environment if you are training a dog it will reinforce negative/bad behavior that youre trying to stop. The price for a full day here is higher than GOOD doggy daycares that have massive rooms with outdoor areas. The owner is not nice and doesnt care about his employees. I have watched more than 6 employees quit within my time going there.

They lost me and my girlfriend ******** dog **** and didn't inform us when it happened. Upon finally hearing the news about our missing girl, we took to every social media platform, contacted every local authority, animal control, printed and hung fliers over a 5-mile radius, and coordinated a search party of family and friends. What did Big Dog Walkin do? Absolutely nothing. They claimed to have filed a report with the police, but when we called to see if there had been any updates or sightings of **** no such report had even been filed. The staff said they had been hanging fliers and organizing search parties of their own, but we never saw a single flier or met a single staff member during our search for ****. **** was missing for a full ************************************************************* the rain, and scared. ****** and I searched all night for her. Big Dog Walkin stopped looking as soon as their last staff member left at 7:15 PM. The only reason we were eventually able to recover her was due to the tremendous support of the Brookline and Brighton communities, our families and friends, and the local police departments.After eventually returning home with ****, we received an apology from the owner of the daycare. He blamed **** for the incident, failed to take any accountability for the sheer uselessness of his staff, and even had the audacity to ask us to come back as customers.****** and I had to take **** to the emergency clinic to treat the injuries she sustained while being lost. Her paws were raw and blistered, and her nails had been ground down to the quick from running for 24 hours straight on the hard concrete sidewalks of Brookline. Did Big Dog Walkin offer to pay the vet ****? No. They did however offer us a free bath and nail trimming.Whats even worse is that this isnt the first dog they have lost! I beg you, please do not send your dog here. The staff are incompetent, and the owner could not care less about your pet.