Complaints
This profile includes complaints for TimePayment Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 192 total complaints in the last 3 years.
- 45 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to USC 168 section 602 I have the right to privacy. 15 USC **** section 604 A section 2 It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 USC1692 A Without the prior consent of the consumer given directly to the debt collector or the express permission of a court competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.Customer Answer
Date: 05/30/2022
Hello, ***************************** providing you with a update.
The Company TIMEPYMNT I issue the complaint on has not responded by email or mail. Though they deleted the account off my credit report which indicated they knew they violated my rights. However , I am still waiting for a direct reponse.
Thank you
Business Response
Date: 06/30/2022
Please see TimePayment's response attached.Initial Complaint
Date:05/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my business and this business wants me to pay for the item leased through them they wont take the item back or transfer to the new owner of the businessBusiness Response
Date: 06/30/2022
Please find TimePayment's response attached.Customer Answer
Date: 06/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************************Initial Complaint
Date:05/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My current Merchant provider is Merchant Solutions and they said they can provide me with two registers for my store and make monthly payments and I will own them after 48 months. I verbally agreed on the phone and they told me they use a third party to collect monthly payments. After 48 months had past, I was still being billed the monthly fee. I called Merchant Solutions and they told me I have to deal with Timepayment Corp. I then call timepayment and they inform me I'm on a 48 month lease and I have the option to buyout my equipment for $690 or I will continue being billed $177 a month. I then asked to see the contract and they wanted me to verify my address and the one they had was incorrect. They did the same with my email address and it was incorrect. I provided them with the correct information and they forwarded me a copy of the contract on March 3, 2022. I reviewed the contract for the first time and saw that my signature was forged. All my personal information was there but address, email and phone number were incorrect. I then called back and they said the legal department is handling my account and they hang up. After 50 calls I finally was able to get someone to tell me an email address for the legal department. I then emailed on March 14, 2022 and explained the situation to the legal department email. I've been calling every day and no one will talk to me at all. I've attached the fraudulent contract and separate picture of what my signature actually looks like. I would like this lease/contract canceled immediately as it was fraudulently signed.Business Response
Date: 05/12/2022
TimePayment's response is attached.Customer Answer
Date: 05/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************
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