ComplaintsforHarvard Federal Credit Union

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid the full treatment for smile direct club paid a total of $1915 using my Harvard University Employees Credit Union card. Smile direct club offered lifetime warranty when I was making the purchase then the company got bankrupt. I got zero help from smile direct club. I contacted with the bank to get help/refund but no help either.

  

  Business response

  02/02/2024

  Dear Semih,
  
  Under the Harvard Alumni World MasterCard Cardholder Agreement a member has 60 days to file a dispute for a charge conducted with a merchant. Your transaction with ***************** was initiated on October 7,2022 and again on April 8, 2023. Unfortunately, both of these transaction dates fall far beyond MasterCards timeframe to file a dispute for a refund with a merchant. Our Harvard Alumni Card also offers members the right not to pay the remaining amount due on a purchase if they have tried in good faith to correct the problem with the merchant. Unfortunately, there is no remaining balance on your credit card for the purchase made with Smile Direct to allow us to waive the remaining balance on your purchase.
  
  I reviewed *****************s website for additional information on how a customer may request a refund and ***************** indicates there will be more information to come once the bankruptcy process determines next steps. We apologize that we cannot be of additional assistance in obtaining a refund and hope ***************** will work with you on issuing a refund once the bankruptcy process has been finalized. 

  Sincerely,

  ***********************************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My Harvard Credit Union Member Number is ******, and I have one credit card on file. Would you please help me to retrieve my historical credit card statements for the 2019 year?Please send me the documents to my registered email account at ******************** or via **** mail at **************************************************************************************************************************************.

  

  Business response

  11/13/2023

  Good afternoon Xi,

  The credit card statements you requested have been sent via secure email. If you need any additional assistance with your account, please feel free to contact Harvard University Employees Credit Union directly at ************ or by email at *************************************************

  Thank you for being a valued member and we hope you have a great day!

  Sincerely,

  ***********************************

  AVP, Branch Administration

  Customer response

  11/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  How do I open secured message? It's asking me for a log-on but I don't have *****************
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Xi

   

   

  

  Business response

  11/14/2023

  Our member confirmed via direct email that they were able to access the secure file containing copies of their 2019 credit card statement. If additional assistance with accessing the file containing the requested 2019 statements is needed, we stand ready to assist and I can be contacted directly at ************ or via email at *********************************************

  Sincerely,

  ***********************************

  AVP, Branch Administration

  Harvard University Employees Credit Union

  Customer response

  11/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a credit card with HARVARD UNIVERSITY EMPLYEE CEDIT UNION. I HAD transfred my balance from one card to a points accruing card last November. I had paid off my credit card with HUECU and paid overage, but HUECU has not been reporting mybalance to the credit bureaus and has refused to speak to me in regards to my credit card payments. No one has been able to sit with me and go over the payments no rwport to me wherw the extra monet that I still pay everymonth goes to. I keep bei g promised that a supervisor will call me and have been wanting since May. Last week when I called I spome to a **** who transferred me to a crexit reconciliation company thay works with HIECU...I have not missed a payment and I continue to make payments however no one is updating me on my balance or payments and the credit bureau balance is the same. The have also been transfering and cashing funds in my savings account monthly and when I ask who is transacting using my account I am being told not to worry about it.

  

  Business response

  08/11/2022

  After reviewing Better Business Bureau complaint #********;Harvard University Employees Credit Union (HUECU) would like to apologize to our member for her recent experience regarding the inquiry on her credit card. We were able to verify that the member contacted HUECU on July 28, 2022 and a member of our team was researching the inquiry but did not follow back up with the member in a timely manner.
  
  Since the BBB complaint was submitted our **** Services manager has been in contact with the member and provided additional documentation regarding the inquiry. If additional support or concerns related to the inquiry remain both our **** Services manager and I remain readily available to assist the member further.
  
  Sincerely,
  
  ***********************************
  AVP, Branch Administration
  Harvard University Employees Credit Union

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Harvard Alumni credit card issue: After a rental car purchase I awaited my statement it never came. I called they said fine well sent it (and confirmed my address). None came, I called again- they said fine its coming. April 13,2022 I received the first statement in 2022 for ******* I called immediately and pay overthe phone with a separate **** (after confirming the precise total since they added late fees- it was just ovet 1050$. I asked if this was to hurt my credit- the due date was 5/1/22 anyway- he said no they only submit to collections when 30 d late). The charge for the full amount was processed as paid to HUECU on April 14th per bank statement. 5/10/2022 I received a letter fro ********************************* sayinf 15 d overdue so I called ************. Spoke to ***** in support services- he said the card was on hold, he could see the 1050.$ payment receivedApril 20 (?) . He went spoke to MGR came back and said they cant take CC im payment (unless balance transfer))yet they did and the money was paid). I asked to speak to MGR since I had no instructions to resolve. Gave my tel and Email no response. I called again today spoke to ? Not sure )Evelynita?) was explaining again and the line was silently broken off. I called again selected option 5, just hear Hold music, repeated that again. Hold mUsic. Concerned about my credit score; I have already paid the **** in full by **** xxx2297 on April 13,2022 and yet i am In their collections process unable to Communicate long enough to resolve. Once resolved I will cut the credit card and send letter withdrawing from the credit union. Thank you Just Need a Manager to recognize payment in full, remove any errant credit report please *************************************

  

  Business response

  05/13/2022

  After reviewing Better Business Bureau complaint #********; Harvard University Employees Credit Union (HUECU)would like to apologize to our member for his recent experience with his Harvard Alumni credit card. Upon further investigation of the claim it was revealed that a staff error resulted in the members payment being applied to the account holders savings account and not the credit card as intended. HUECU has reversed the late fees and interest associated with the error and transferred the payment to the credit card. In addition, we have contacted our credit reporting agency to clear the late payment history previously reported.

   

  We appreciate our member bringing this concern to our attention and apologize that it rose to a Better Business Bureau complaint for his concern to be resolved. We will be working with our internal staff on coaching for future improvements and appreciate our member affording us the opportunity to correct the situation and work to improve the overall experience for future members.

   

  Sincerely,

   

  **************************************

  AVP, Branch Administration

  Harvard University Employees Credit Union
  

  Customer response

  05/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  

  THANK YOU VERY MUCH! I was contacted quickly and politely and my concern was fully validated and rectified. My own previous attempts failed but yours was brilliant. Thank you.

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************************

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