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Business Profile

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Everquote, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Everquote, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling repeatedly from a whole lot of numbers. Like six in ten minutes.

      Business Response

      Date: 08/07/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/20/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling me every 30 minutes. Ive filled out the do not call request and called the number to be added. They keep calling me and hanging up when I asked to be connected. When I call back I ask to be put in the do not call list and say ok but they also dont have my number to put in the list. This is harassment. A bunch of losers harassing people all day is INSANE. How can we get them put out of business?

      Business Response

      Date: 08/07/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 6 different phone calls from 5 different numbers within 20 minutes after filling out a quote request online. Quite a nuisance.

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/19/23 i have received excessive repeated phone calls after telling Everquote that I'm not interested in their services. I have blocked every number they have called from but they continue calling from different numbers. This company is the most harassing company i ever experienced.

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recieving too many spam calls. Please unsubscribe my EMAIL AND PHONE NUMBER

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi! I used Everquote to check about my insurance, but I dont really need it anymore and these people will not stop calling from every single number possible. I unsubscribed from the texts but Ive gotten at least 10 calls in the past ten minutes. Please remove me from the database. Thank you :)

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:07/10/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive tons of robocalls and live agents. I see no ability to remove myself from their calling list on their site and want to stop receiving phone calls.

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 07/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I would have no further charges.

      Business Response

      Date: 07/20/2023

      Dear ****************,

      Someone from our **************** team has reached out to you directly to resolve this issue. Please don't hesitate to reach out with further questions.

      Thank you,

      The EverQuote Team

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Everquote to compare auto insurance rates, and ever since theyve been excessively calling me from different numbers. I want them to stop.

      Customer Answer

      Date: 07/18/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 07/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EverQuote has been calling me several times per day, every day. I have repeatedly blocked the numbers and they have called from different phone numbers. I have never picked up and have never had any contact with EverQuote. I have no idea how they got my information.

      Customer Answer

      Date: 07/16/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 07/20/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    Everquote, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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