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Business Profile

Internet Marketing Services

Everquote, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Everquote, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning yesterday evening 2/23/23 I have been receiving multiple phone calls and texts about in insurance quote. All phone calls claim they are from ever quote. I never gave them my information nor am I searching for an insurance quote. I have been bombarded with phone calls and texts all day. They have my name and address. I would like all my info to be removed from this company and no more calls or texts.

      Business Response

      Date: 02/28/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want them to stop calling my cellphone from all of their phone numbers daily. That is just a snapshot of calls. STOP CALLING. 02/24/***************** 02/23/***************** ************ ************ ************ 02/22/***************** 02/21/*****************

      Business Response

      Date: 02/28/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EverQuote keeps calling and texting me, even though I have not in anyway indicated an interest in their products or services. I told them to stop calling me via phone, yet they still do. It's been nearly 10 times and it's only noon. I sent an email saying take me off their lists and do not share data. I blocked the initial call number, but they keep calling with other numbers and IDs. This is absurd, and in no way have I signed up for this. I don't know how I got on their list, but this is another level of spam...

      Business Response

      Date: 02/27/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never been more disgusted with a company than this one. Within 10 minutes of inputting my information to receive an auto insurance quote I was called 5 times 5 TIMES IN 10 MINUTES! At this point this is harassment. I would never give my business to a company that has no boundaries like this. Do not EVER put your information on their website, you will regret it immediately.

      Business Response

      Date: 02/22/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 10 calls today from numbers associated with this company to my personal and work phone.

      Business Response

      Date: 02/22/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to get calls from this company. please stop calling me.

      Business Response

      Date: 02/08/2023

      We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:02/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop calling me

      Business Response

      Date: 02/03/2023

      Dear ************, 

      We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never been more disgusted with a company than this one. Within 10 minutes of inputting my information to receive an auto insurance quote I was called 5 times 5 TIMES IN 10 MINUTES! At this point this is harassment. I would never give my business to a company that has no boundaries like this. Do not EVER put your information on their website, you will regret it immediately.

      Business Response

      Date: 01/23/2023

      Dear **************,

      We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. But sourcing accurate, comparable pricing typically requires a direct conversation with providers, a process we streamline through integrations and seamless handoffs where possible.

      We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

      Sincerely, 
      The EverQuote Team

    • Initial Complaint

      Date:01/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got 3 calls from this company and I dont have a car with insurance so I need you to stop calling me!

      Business Response

      Date: 01/20/2023

      We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service.

      We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.


      Sincerely, 
      The EverQuote Team

      Customer Answer

      Date: 01/20/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a quote on January 16.1l7 and or l8 2023. I am a resident of *******. I read the ************ everyday and on January 17 and 18 my name, address, phone and car description was placed in the ************* I did not authorize this information to be printed in any newspaper or on line, I want this information to be removed.

      Business Response

      Date: 01/20/2023

      Dear ************,

      We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings.

      We do not publish consumers' personal information in newspapers.  Nevertheless, we have added you to our Do-Not-Contact List and your information will be removed from our systems shortly.


      Sincerely, 
      The EverQuote Team

    Everquote, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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