Complaints
This profile includes complaints for Everquote, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 81 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive sent numerous messages with the content STOP, yet EverQuote continues to make spam ********** are spam phone numbers:************ ************ ************ 12/31/2024Customer Answer
Date: 01/11/2025
I have not heard from the business in response to my complaint.
Business Response
Date: 01/14/2025
We will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 6 calls from this business in one day. When i finally answered to tell them to stop calling they were not even looking for someone attached to this phone number (that I have had for over 20 years). Frankly, even if I had made the initial contact the amount of calls i received back to back to back during the work day guarantees that I will never use their services. I understand it takes time to process the do not call list but to receive 3 more calls in a 10 minute span after dealing with them all morning further ensured I want nothing to do with this company and whatever they are trying to sell.Business Response
Date: 01/15/2025
We will add the consumer's telephone number to our Do Not Call List.Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of this business, or been looking into insurance even and have received constant phone calls from this company all day on Christmas Eve even. Alternating texts and calls from different numbers so its impossible to block.Customer Answer
Date: 01/04/2025
I have not heard from the business in response to my complaint. The calls are less frequent but still occasionally. I responded STOP to the text messages and the text messages have stopped so far.Business Response
Date: 01/16/2025
The consumer's telephone number was submitted to us in connection with an online insurance information request. We will add the consumer to our Do Not Call list.Customer Answer
Date: 01/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***********Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This "business" is harassing my mother and myself with back to back to back phone calls, and don't even have the respect to respond when you take the call, they just hang up. I've had enough. Over 8 phone calls in less than an hour (there's more than would fit in one screen shot) and it needs to stop. They need to be punished for this type of behavior, this is unacceptable.Business Response
Date: 12/17/2024
A preliminary search of our systems has found no record of the ************** telephone number provided by the consumer. If the telephone calls were received at a different telephone number, please provide it so that we can investigate this matter further and add that telephone number to our Do Not Call list.
Initial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All of a sudden getting spam calls and text messages from (caller ID) ********************** using different phone numbers so I can't block the caller.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for any inconvenience, and will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 12/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *******Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up for any informations, calls nor texts from everquote and I have been bombarded by calls and texts for the past few days. The texts are for a completely different person with a different car than I have so I have no idea how they have this number. I am on the US do not call list and wish to be put on their do not contact list also. This has been very frustrating for me as I have been out of the country and each call and text is going toward my bill. Each call and text is coming from a different number so I cannot just block them. I am very upset.Business Response
Date: 12/03/2024
The consumer's information was submitted to us via online insurance information request. We apologize for the inconvenience, and will add her contact information to our Do Not Contact list.Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began getting constant phone calls and messages from EverQuote beginning earlier this week. I am not interested in their services and have never contacted them. They have found my number somewhere and are contacting me relentlessly from different numbers so that I cant block the call. I would like them to stop reaching out to me and to remove my information from their system.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request form. We apologize for any inconvenience, and will add the consumer's telephone number to our Do Not Call list.Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same as the other person's complaint. Non-stop harassing phone calls back to back. I have used my virtual assistant to screen the call and send the "remove my info from your call list" response every time, but they still keep calling.Business Response
Date: 12/05/2024
The consumer's telephone number was submitted to us in connection with an online insurance information request. We apologize for any inconvenience, and we will add the consumer's telephone number to our Do Not Call list.Customer Answer
Date: 12/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
****** *****Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has called 5 times in the last ******************************************************************************************************** kind from the type of business they perform. I am also on the do not call registry. The harassment has to stop and my information is to be deleted and not to be sold to another party.Customer Answer
Date: 11/25/2024
I have not heard from the business in response to my complaint.Business Response
Date: 12/03/2024
The consumer's telephone number was submitted to us via online insurance quote request form. We apologize for the inconvenience, and will add her contact information to our Do-Not-Contact list.Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive numerous emails daily from this company trying to sell me car insurance. I have unsubscribed numerous times and even tried blocking the emails to no avail. I put a call into them instructing them to quit soliciting me and provided my email address on their voice mail. No one answers the phone. I want this stopped immediately or I will file a class action lawsuit against them and report them to the ***Business Response
Date: 12/03/2024
The consumer's information was submitted to us via online insurance quote request. We apologize for the inconvenience, and will add her contact information to our Do-Not-Contact list.
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