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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Telecommunications

MobileSphere, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 12, 2024 I reached out to *************, which is being operated by MobileSphere, LLC. I reached at to ************* and asked, Can I port a toll free number in, that I own?I then received a reply back from customer support (customer service agent ***** *** wrote back on October 12 in response and said, Thank you for reaching out to us. Yes, you can port in a number that you own. To initiate the process, please fill out the form located at **************************************. Once completed, we will start the process of porting your toll-free number to your SlyNumber account.**** very clearly **** words of Yes, you can port in a number that you own couples with her words of Once completed, we will start the process of porting your toll-free numberI then sign up for an account with ************* on October 12 for $8.99.I then write back asking how to go about porting my toll-free number.**** responded back on the same day, October 12, and said, Toll free numbers cannot be ported.This is a case of bait-and-switch!

    Customer Answer

    Date: 10/28/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 10/29/2024

    Sorry for the confusion. the initial response was incorrect since we did not notice it was a toll free number. It is technically impossible to port a toll free number to our platform. toll free numbers can be call forwarded to other regular numbers.

    We have corrected the initial mistake by replying to the customer and informing them that toll free numbers cannot be ported. It is a technical limitation of toll free numbers.

     

    Customer Answer

    Date: 10/29/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    The business realizes their error, as well as their representative giving incorrect and misleading information!  It is good to recognize where you s**** up.  Own up to your mistake!  NOW ISSUE ME A REFUND!!!!

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

    Business Response

    Date: 11/07/2024

    We have refunded the customer's card and closed his subscription. The customer did not clearly state that he wanted a refund. He only requested porting a toll free number which is technically impossible.

    Credit note was issued and payment was refundedNov 7, 2024, 12:04 PM


    $8.99 payment successfully appliedOct 12, 2024, 6:53 PM


    Invoice was finalizedOct 12, 2024, 6:53 PM

    Regards

    Support

MobileSphere, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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