ComplaintsforMarine Express Shipping, Inc.
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 22, 2022, I took my ****** frontier s title and a $1500.00 check to marine express office in Dorchester **, to be shipped to ***** for their next trip scheduled for the middle of June 2022. On May 28, 2022, I dropped off the truck at the *************** address *******************************************. For their own motive, Marine Express decided to postpone the shipment to the End of July due to issue with the boat according to Marine Express. I called the office several times just to make sure that Marine Express is in fact departing in July. Yes, Marine Express confirmed. At that point, I rescheduled my flight with JetBlue to *****, as I must be there to get the car through custom. I left for ***** on July 30, 2022, and still no car. I waited and waited. Every time I call the office, they keep on telling me next month and next month until finally on September 15, 2022, their boat finally arrived in ***** without my car on board, only because Marine Express had collected too many cars then the boat could actually transport. I spent over 2 months in a foreign country waiting for the car that never arrived due to Marine Express Bad Practice. Upon my return to ***, after wasted so much time and money, I requested from Marine Express to return my car, my title and the $1500.00 for the shipment.Finally, I recovered the car after several trips to **********, due to dead battery and a blown fuse after nearly five months park at the Pier. Until today, Marine Express refuses to mail out the car title.I need the car Title back, as I'll never engage in any business with this unprofessional business (the title must be clean of any defect that could interfere with title transfer)The Owner's name is:******************, President **************Customer response
11/22/2022
I have not heard from the business in response to my complaint.
I still have no answer from Marine Express. The company is still holding on to my car title. They don't even know where the title to the car is.
Business response
12/06/2022
I did mail this guy the title and it was returned to me and then I tell him I'm not going to be we mailed again for some reason I mailed to him before and then we turned back to me for some reason for me. I thought his address. I don't know if his name is under on his mail that title was returned to me he wanted me to re send it back to him. I did not want to send it back to them my phone number is ************Customer response
12/07/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Vronsky
-------
This man is doing business the ******* way in ******* with no respect to customers. He is rooted deep with other businesses in this corrupt nation of ***** to rub innocent citizens. I can see that he is lying to BBB just to cover his eagle. I sent this attachment to BBB as proof that he has the right address because he used that very same address to send a refund check to me. I received the check through **** in my home. He is holding my title just to prevent me from shipping the car through another carrier. He knows that without the title, I'm stuck for a very longtime. He can only Lie but he can't hide, We are in **************************** NOT in *****.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.