Business ProfileforJacuzzi Bath Remodel by Capital

December 2023 sales person ***** came to my home and sold me a jacuzzi bath remodel package. I was told i would rec a call when they were to arrive, sometime in March. Feb 1 2024 two non speaking English gentlemen showed up at 8:00 am without any notice. I was assured it would take one day to complete. It was not complete, They used holey zip board on my walls, split blocking, assured me the wall would be plumb and straight, was not. Came back the next day to finish up. They installed a magnet door closure backwards so the door would not close, leaked. The next morning my *********** took showers, well tried too. The shower head is too close to the wall, we are unable to stand under the shower head, the shower head is too close to the wall, it doesn't extend out far enough to have the water flow over you. It took months for them to come back to fix the door which they had one *************** show up twice to fix but couldn't. On or about May 14, 2024 They finally came and replaced the door magnet, put two different strips on the pan so it would not leak. They also cleaned the shower head which did not help. It is impossible to take a shower with that head. You have to stand up against the wall and with the water shut off sticking into your back. The shower pan sinks about 2 to 3 inches while standing in the shower. I have spoke to at least 4 different people at Jacuzzi they assured me that it would be taken care of. ****** assured me that I would get some sort of compensation. 3 out of the 5 workers that were here told us that the head needs an extender and they could provide it. We spent $21,500.00 on a shower that we can use as a shower. The Sales mngr wants to charge me thousands more dollars to fix the problem. Refund me the money that I spent on the rain shower head that I spent extra money for. I have tried so many times for them to fix the problem now I want a refund.