ComplaintsforCJ Environmental, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent several gold and diamond pieces to sell at the beginning of May. On May 23, 2024, I accepted their cash offer for my things. I sent my PayPal information to receive payment, as instructed but when I didnt receive it I contacted cash for gold usa to inquire about my payment we had agreed upon. I was then told a check had been sent instead of the payment I had requested. Then I was told it was out of their control and I would receive a check in 7-10 business days. This was told to me on May 23rd 2024. *** reached out via email several times to inquire about my payment but have had the runaround as to why I havent received it. This is now June 14th!! I still have no check, no payment for my jewelry items that I fedexed to them and they still have my items. I am at a loss of what to do. I want my payment.

  

  Business response

  06/19/2024

  I am showing that we have spoken with you regarding this both yesterday as well as this morning. We are overnighting you the check, and waving the $25.00 fee that we normally charge for a ***** overnight shipment. We do apologize for the frustration that this may have caused. 

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent my $9000 engagement ring to cash for gold USA for an appraisal for them to potentially buy it from me on 5/25/2024. They came back with an offer for of $260. I have rejected the offer and requested that they return my item as they advertise they will. I can not get a hold a single person after multiple emails, texts, calls and voicemails left. No one responds. No one emails or texts back. I receive an automated text that I have rejected their offer and someone will be reaching out to me for my item to be returned. They haven't. They won't respond to any form of communication. At this point they have stolen a ring that cost me $9000 and will not return any of my messages or my item to me. I will have to pursue legal action as the value of the ring is a criminal offense if they do not return it to me ASAP. I have called 7 times, left 3 voicemails, sent multiple emails and texts that have all gone un-responded to.

  

  Business response

  06/11/2024

  I am showing that we had called you back and left a voicemail each time you left us one. We are not here over the weekends so we do apologize for any delay. I am also showing that the materials were returned. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction May 6th 2024 They owe us for the gold crown the gold crown was taken out of the box by a thief, ** filed a claim, it was denied, WHY? I think this is their scam...attached is the claim info reference # *******

  Customer response

  05/20/2024

  I have not heard from the business in response to my complaint.

  

  Business response

  06/11/2024

  In the event a parcel shipped to the Company using either a Company provided ***** label or a Company provided **** Safepak mailer and label is damaged, lost, or stolen in transit, and you would like to file an insurance claim, we will help you to do so but you must notify Company in writing by emailing ***************************** within fifteen (15) days of the shipment date if the parcel was shipped using a ***** label, or within thirty (30) days of the shipment date if the parcel was shipped using a **** Safepak mailed and label.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Mailed several silver coins (8) to company in Feb. 2024 for a quote. A quote was provided that I declined. I requested my coins be returned several times with no response. Most recent request was last week. I received an email stating my request was being elevated to a supervisor.

  

  Business response

  05/08/2024

  The supervisor is actively investigating this issue. We will notify you as soon as we have an update! 

  Customer response

  05/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

  Thank you for investigating this issue. I will be happy to accept a resolution when my items are returned. 
  

  Thank You in advance. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business response

  06/11/2024

  Please reach out to us via email at *********************************

  Customer response

  06/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Any response that is provided will not be accepted until my property is returned. I will contact the business as requested but do not accept the response we at this time. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company failed to return my "non precious metals". I received an offer for some gold pieces, which I accepted and received payment for. After about a week of not hearing anything nor receiving back my unaccepted items, I called (spoke to *******) and was told that they lost my items, a lot of which was perfectly good jewelry. She also said that this happens because they have a lot of transactions to process. She offered me compensation of some ridiculous, insulting amount of around $20. They "lost" my items that should have been returned, THIS IS A TOTAL SCAM. I will tell everyone what Cash for Gold did and post it all over my social media. ****** BEYOND WORDS!!!!!

  

  Business response

  05/08/2024

  The materials were accidentally disposed of which we informed you of. The materials contained no precious metal value or diamond value. We have attempted to compensate you, however you have not reached out further. We will be happy to discuss this further with you. Please give us a call we are here Monday-Friday 9am-5pm. 

  Customer response

  05/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  

  I refuse to accept this reply.  My materials that were accidentally disposed of were perfectly good, unbroken pieces of jewelry.  How can you think I or any customer will be okay with this?  This is a total scam. You have 1 job, buy the jewelry and return the rest!!  How do you "ACCIDENTALLY DISPOSE IT!?!?!?!?!"  I should have known from the picture you sent me of the non-precious items (they were in a hard to see pile, see attached), that this was fraud.  The compensation offered is a total disgusting insult!!!  I want compensation of $450 for my unbroken, perfectly fine jewelry that was disposed of by Cash for Gold. 

  ***********************

   

  

  Business response

  06/11/2024

  As the materials were not valued at that amount we cannot pay out that amount. We have made multiple attempts, and are trying our best to compensate you even though the materials contained no precious metals. 

• Initial Complaint

  03/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Jewelry was sent to them without grinder marks they have damaged rings you will see in photo they did not notify me about what they were doing with jewelry that's why they took there time about getting them back to me and first offered ****** then ****** then I had to call several times to get rings sent back after I declined offer

  

  Business response

  03/22/2024

  Per our terms and conditions that were agreed to upon sign up: "Release and Waiver of Liability:During the appraisal process it is sometimes necessary to scratch or scrape Items in order to remove the top layer of material so the testing apparatus can accurately determine the true grade or karat of the Item in question. In the even your material is scratched, scraped, broken or damaged in any way during this process, the Company is not responsible or liable. This is the only way to accurately assess the materials true value." I am also showing that you rejected our offer on Friday, 03-08-2024 and your materials were returned on Monday, 3-11-2024, as we are not here over the weekends. 

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  TOTALLY MISLEADING WEBSITE. I have Sterling Silverware set for sale to Cash for Silver USA. I read the BBB website about them. Some complaints, some resolved complaints, some not even resolved though them give them A+ rating. I had a major question about the butter knives, cake server, and single butter knife I was sending in. I telephoned their office and asked about those items, only the handles were Stainless. The lady said that situation is about half the weight. I felt good about sending the items in as my regular coin shop had weighed the full sterling pieces at 1220 grams and accounting for the partial stainless items 1/2 the weight of those items would be an additional 246 grams for a total of 1466 grams. By their website silver estimator, the payout should be $1,060.57 (picture attached). YES, they do have a disclaimer, calculator "For Informational Purposes". The package arrived to them and the next day I had an offer of $423.50. That included a "10% BONUS". Had the bonus not been included, their offer would have been $381.15. Those dollar offers are like 36% of what their silver calculator said. I telephoned them on March 7th. I spoke with ******* about the low offer. She said she would have the appraiser take another look at it and get back to me. The new appraisal was a verbal offer of $700.00. ******* is very nice. I said even that offer was not near what was expected. I said I was considering filing a BBB complaint. I continued to get text/email messages to accept or decline the offer, I did not respond. I telephoned their office 3/11 to see if they could stop the texts/emails ended up talking with ******* (supervisor). She said the $700 offer was above them even making a profit. I do not see how their calculator/estimator online can be so far off. ******* was nice too. They need to change their website to be more specific/accurate as to what a customer can expect. But then maybe they wouldn't get enough business.

  

  Business response

  03/13/2024

  We do apologize that you did not have a better experience with our company. We use a hybrid model of both customer service messages along with automated messages. Due to the fact that you have yet to reject or accept the offer the automated messages will continue to go out. This is done so we can help make the transaction quick and seamless. The calculator on our website is not intended to provide any quotes as it states on there. It is for informational purposes only. It shows the retail value of the information entered; based on the day it is entered. The pricing can fluctuate as the spot price fluctuates daily and dependent on the weight you entered vs what the materials actually weigh. If you need anything please give us a call so we can assist you in closing the transaction! 

  Customer response

  03/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I decline the business response for this reason:  The business replied with a generic/boilerplate response which did not detail why they are 60% under on their initial offer for my sterling silver based on the calculator.  I have attached a paragraph from their website which confirms my claim they are MISLEADING CUSTOMERS.  "To this end, Cash for Silver USA is proud to present the silver calculator.  This is an entirely free online calculator that allows the user to plug in the attributes of his or her silver item and figure out its actual melt value based on the silver price of the day along with the purity and weight of the item at hand.  This allows the seller to enter the market with more confidence".  End quote.
  
  The only offer I am willing to accept is the $1060.57.  Even looking at the calculated price I should have got and the spot price of silver, there is around $2 an ounce profit. The business claims they lose money on that amount.  My suggestion is they pay it, take it as constructive criticism and rework their website as not to mislead any more consumers.
  

  
  

  

  Business response

  03/22/2024

  We do apologize that you are not happy with our service. We pay for shipping and insurance, we have other costs associated with running a buisness this is why we cannot pay 100% of spot, and we never state that we do. We state on our calculator that "This calculation is for informational purposes only and is not the amount you should expect to receive. It provides the highest melt value of the gold today and is not an estimate of what we will pay. Your offer will depend on your appraisal." You are never under any obligation to accept our offer. If you reject the offer we send back the materials free of charge, tracked and insured! 

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sent cash for gold usa 10 silver bars. When i did not accept their offer they returned only 8. When i emailed to inquire they stated they reviewed cameras and only received 8

  

  Business response

  03/22/2024

  The supervisor and security team reviewed all footage from the shipment. The video surveillance showed that only 8 bars were ever received. 

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I trusted the company Diamonds *** to do an appraisal on three different diamond rings for me. I was ***** in doing so but they convinced me that they were a reputable business and they had ***** pick up my diamonds which made me feel more secure about sending them. Diamond *** told me that if I didnt like the offer or the appraisal they would send my diamonds directly back to me on a quick turnaround, I videotape my jewelry before I sent it and also had a jeweler look at the 2 carat diamond ring because I needed to have some repairs on it & also I would have some documentation of the Diamond ring. And doing so they sent ***** to pick up my Diamonds and they got them in 24 hours which made me feel very comfortable unfortunately appraisal came back at $800 which absolutely shocked me and I knew then something was wrong. I asked them to please send my Diamonds back immediately the same way that I sent them ,fed ex unfortunately it took 11 days before I got my diamonds back and that wasnt until I wrote three not so nice letters to them and called them and told them I was going to turn them in the Better Business Bureau and that I felt like that they weere holding on to my Diamond ss just long enough to tamper with my Diamond rings. Diamonds *** assured me they were just sitting in the mailing ***** Really for over a week.Well 12 days later I opened up the package this ************ was shocked.I knew immediately that athe 1.75 carat diamond ring was not the same as it was when I sent it to them. Icould tell that the diamond had been cut off the ring and when thry put it back on there they didnt match the goods & also the setting was different. . Its definitely a different diamond because it didnt look the same it was smaller & thr facets were totally different. I wore that ring for 30 years I know exactly what it looked like! Also the anniversary ring I could tell it had been changed too. There was a Gooey substance around the ring along with black powdery substance on the *********** could see were it had been put back together? I also sent a star diamond ************** all the diamonds are crooked. I can get documentation of the Anniversary ring as my husband bought it at a jeweler we know well. He paid $2500. I had taken my 1.75 Diamond ring to a jeweler right before I sent my rings to Diamond *** as i I needed to have some repairs and maintenance done on it. He documented the style of the rings @ the repairs he felt was necessary ( which were replacing the prongs as they were worn down). I am going to take the ring to hi and have him look at it to tell me if it is the same is one he saw or not. Also when I got the ring back the 6 prongs are perfect??? I do believe this company stole the diamonds off my rings and replaced them with something else. Theyre definitely not the Diamond rings I sent them.. I want my diamonds back but I most definitely want to go after this company. My heart broken. How do I go about dealing g with this?

  Customer response

  02/02/2024

   This is what I have recieved

  

  Business response

  02/26/2024

  We appraise jewelry based off the precious metal market and diamonds off of the diamond market The retail price you paid or appraisal amount has no bearing on the actual value of your items. Jewelers and appraisers typically mark up merchandise *****x the value. We do not offer any stone removal on site, in order to avoid accusations such as this. We are a monitored facility and have cameras recording every step of the process. 

  Customer response

  02/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out to Cash for Diamonds in October 2023 to inquiry about an estimate for a diamond engagement ring 1 1/2 ctw round cut, 14k tri color gold. I paid a clearance price of $2,541 for the engagement ring in April 2023. Cash for Diamonds sent me a label to send the ring to them which they have received in the same month. I was given a pack # *******. Once they valued the ring, they originally offered $165.00 which I declined and then asked them to send the ring back in October 2023. After not receiving the ring back, I have contacted them by email twice with a reply stating they will reach to shipment and get back to me. After not receiving the shipment, I sent another email and received no reply, then I called the company numerous times asking about the return. Every time I called to inquiry on the return on the phone, they kept giving me a different value for the ring, first saying $500, then the amount changed each time I called, but each time I still declined and asked for the ring back. Most recent call was last week, and I was informed a supervisor would call back this week January 2024. When I called back today, I was informed I need to wait for the owner to call me back as he is out on vacation. I simply want the ring back or provide me with the full purchase price of the ring, which was $2,541, (two thousand, five hundred forty-one dollars and zero cents). I am able to return the ring for the full purchase price and I need it back.

  

  Business response

  01/19/2024

  We are currently in an active internal investigation with your shipment along with an investigation with the carrier. We have also started a claim on your behalf. We do apologize and appreciate your patience in this matter! 

  Customer response

  01/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is the review that I've left for them on every site that I can find.  I hadn't heard from them since 01/09/24 when I got the two responses that someone would reach out to me on Wednesday or the following Monday when the "Owner" got back from vacation.   I called them back yesterday 1/18/24 and I was told that the security lead would get in touch with me after her meeting (how convenient again) and never got a back. 
  

  
  I sent them a ring that I paid 2500 for, they offer me 165. I declined and asked for the ring back. I emailed them again about a month later asking about my shipment and they said that they would check with the return team. I emailed them again a day later with no response. I then called them and the guy who apparently is an owner offered me 500 for it and I just told them that I wanted it returned so he said he'd check with the return team. Didn't hear back from them again so I called a couple days later and a lady told me that a supervisor would be in touch with me shortly or on the following Monday. That obviously didn't happen so I called on Tuesday and spoke with some guy who said they're owner was on vacation for the week and would get back to me the following Monday and he offered me 400 for my ring. I told him that the previous guy I talked to said they'd offer 500 so idk where the 400 came from but that's besides the point I just want my ring back undamaged. I had to hang up on him because he was just talking nonsense and I was losing my patience. I call a bit later after I cool down and this time a customer service supervisor answer and was basically trying to tell me how cheap my ring was etc (all irrelevant information at this point since I just want my ring back) she tells me that I'll get a call that Wednesday, so I'm being told two different things in the same day. I realized before this point that this is a shady company but I don't understand why they tell the lies they do and beat around the ****. Now all these phone conversations happen more than a week ago, so even though I knew how they were I gave them some time to do their so called "Investigation". Now here we are today 1/18/24 and I called today and a lady said that the security team lead was in a meeting and would get back to me after. I think they close in 10 mins so that was clearly another lie.
  Btw I already know DiamondsUsa will respond with some bs excuse about how they're looking into it etc, don't waste your time I know it's another lie.
  I'm taking care of this and it will be taken care of, I'll either get my ring back or they'll refund me this is ridiculous and I just want anyone out there who reads this, even if it's just one person that I can save from this. PLEEEEAAASSSE !!!! DO NOT SEND YOUR JEWELRY OR ANYTHING OF THAT MATTER TO THIS COMPANY, THEY'LL EITHER OFFER YOU PENNIES ON THE DOLLAR AND IF YOU WANT YOUR RING BACK THEY'LL DELAY THE SHIPPING ACTING LIKE THEY CAN'T FIND IT OR NOT SEND IT BACK AT ALL WHICH I'VE SEEN IN SOME OF THESE REVIEWS. ITS NOT WORTH IT AND THESE 5 STAR REVIEWS THAT YOU SEE ARE PROBABLY JUST BOTS

  Today first thing in the morning after all of that I get an email from DiamondsUsa saying that my shipment got sent off via ***** even though they didn't give me a tracking number and a notification which I was told would happen.  It's interesting that they say that they shipped it off but were willing to offer me ******* dollars for it when I called a couple weeks ago.  I don't have all the phone recordings but I know that they do.  
  Regards,

  *****

   

   

  

  Business response

  02/14/2024

  I am showing that you are working with a supervisor to help you in this matter. 

  Customer response

  02/15/2024

  Well that's not l true, I haven't heard about that so called investigation in weeks and even if I did, the Supervisor (***** I think his name is) is a liar.  My ring was stolen by your company and I'm not sure what going back and forth on this site with some anonymous member of a shady company is suppose to accomplish.   I can only hope that other people read this and stay away from Cj Environmental, CashfordiamondsUsa whatever you call yourselves.  

  Regards,

  *****

   

   

  

  Business response

  03/12/2024

  Please feel free to contact! We are in office Monday- Friday 9am-5pm EST

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩