ComplaintsforCJ Environmental, Inc.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent my wedding band for cash and they lost it and won't return my money or my wedding bands

  

  Business response

  01/09/2024

  I am showing that we submitted a claim with our insurance company and they denied the claim. If you have any other information to provide to them, we will be happy to re-submit a claim. 

  Customer response

  02/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have all the information you need 

  
  

  
  

  
  

  
  

  
  

  
  

  

  

  Business response

  02/14/2024

  please feel free to contact us if you are unsatisfied with our service. We are here Monday-Friday 9am-5pm EST

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I don't know if this falls under your jurisdiction but here goes. I found Diamonds USA, (********************************************************. . Pack No. ******** Phone Number ************) on line that buys diamond jewelry and loose diamonds. They sent me a Fed-X package to send my two rings and loose diamonds to them. I have pictures of the items. I got a call a couple of days later with an offer of $50 for two rings and loose diamonds. I had gotten a verbal appraisal from a jewelry store some time back for the yellow diamonds in these rings and the loose which is around $1500 give or take depending on prices at the time. Rings were set in 10Qt gold. I refused the offer and asked them to send them back. I never received them and called them and they said they mailed them and they must be lost. They said they would call back. They never call you back. I called again and they said they found them and sent them out Fed-X which now had gotten lost. I been calling them since October and I have a record of 39 calls on my phone to them. I talked to a **** there and he offer me $500 for the jewelry. I refused and told him to find the jewelry and get it back to me. They said they would have to talk to Fed-X and get back with me which they did not. After several more calls they sent me a claim form to their insurance company CJEnvironmental ************ where I filled out a claim form and sent in pictures of the jewelry. Never heard anything and everytime I call they tell that it takes about 60 business days to hear anything. After all this time I am beginning to feel that I have been taken advantage of. They keep telling me that the yellow diamonds are not worth as much as white diamonds, but I have found out the opposite. They were my deceased mothers diamonds and really want them back. Is this something you can help with.

  

  Business response

  12/20/2023

  I am showing that we have summited all documentation to *************** and are awaiting the results of the claim. We do apologize for the delay! 

  Customer response

  12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well I will tell u that one of the #1 major jewelers just cleaned and polished a .4ct light pink diamond pendant that I also have 20 photos of when they offered me ************************************************************************************************************************ the diamonds I. The diamond cluster ring I sent was fake smd they didn't get a pink diamond pendant I told them to return my jewelery and that it allready was sounding like they had did something well p we ndant cone back with a clearly didffrent diamond that is ******* clear and u can clearly see the 14k cage was opened and closed back the pulled 2 prongs close together and can clearly tell they a d e not same way as when shipped so they put a junk diamond in place of 6k diamond I'm taking to lawyer after I go back and get written statement from jewelers that it's not same pink diamond as when it was shipped and filing police report the jeweler did tell ne that the piticular diamond being a pink diamond could had been worth ********* becouse it bei g pink

  

  Business response

  12/20/2023

  We do not offer any stone removal on site. All materials that were sent in, was exactly what was returned back to you! 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sent a silver bar worth approx $2200 to CJ Environmental via ****** On Sept. 26,2023 the package disappeared (1:07 AM At local ***** facility ******, ** 5:26 AM On ***** vehicle for delivery ******, **)Since then I have been trying to recover my loss and have been stalled by *****, ***************, and CJ Environmental. As of Monday Dec 11,2023 I was told by ******* at CJ Environmental that the case was finally resolved and *******'s Mutual would offer approx $1550 to me which is about $800 short of the worth. My other option was to have a silver bar of "equal value" returned to me via ***** overnight. I have no idea how to judge "equal value" but I feel like I am being scammed. Anyway, on Dec 11th I requesed the replacement bar. As of today I have not received the bar and CJ Environmental will not return my calls or emails. I am at a loss for what to do now. This was my "in case of emergency" money and it seems to have been stolen.

  

  Business response

  12/20/2023

  We do apologize that you were not satisfied with the results of the claim. I am showing that the supervisor has spoken with you and resolved the issue! 

  Customer response

  12/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent some items and i was told that they wanted to purchase one item from me for a dollar. But i didn't get any of my other items back. Then i was told that the dollar sent to me was because a online promotion they were doing.

  

  Business response

  12/01/2023

  Your materials are not something that we purchase. We offered $1.00 as a bonus for sending in. Your materials did not contain gold, silver, platinum or diamonds. 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On October 19, 2023, I declined Cash for Gold USA's (CFG) offer to purchase my **** 14K Gold ********************* high school class ring for scrap and requested the ring be returned to me. As of todays date, CFG is uable to locate my ring, will not provide a date when they will declare my ring lost, and will not discuss how they plan to compensate me for the lost ring. My CFG tracking number is **** *******.10/19/23: Declined CFG's final offer via text and requested the return of my property. Response was a tracking number would be provided. No tracking number has been received.10/26/23: Requested Text Update 1 of 4. Response was CFG was "looking into the delay and will get this back out to" me. No follow-up from CFG.11/02/23: Requested Text Update 2 of 4. Response was this was "brought to the supervisors attention. They will reach out by November 6 the latest." No one has contacted me.11/02/23: Called customer service at **************** and left Voicemail 1 of 3 detailing the above. Voicemail 1 has not been returned.11/07/23: Requested Text Update 3 of 4. Left Voicemail 2 of 3. Requested Email Update 1 of 3 to ******************************** Sent Direct Message 1 of 1 to CFG's ******** and Instagram accounts. Received text reply that the supervisor is reviewing all of the footage with the security team and returns department and that I should have a response in the next day or so. No follow-up from CFG.11/10/23: No response to Voicemail 2 of 3. No response to Email 1 of 2. No response to Direct Message 1 of 1 to ******** or Instagram.11/14/23: Sent Text 4 of 4 / Sent Email 2 of 2 / Left Voicemail 3 of 3 requesting a phone call within 24 hours from CFG that provides a specific plan to resolve this issue, or I will submit a formal complaint to the Better Business Bureau. I also emailed the *** directly via LinkedIn.11/15/23: No response via text, email or phone by the 24 hour stated deadline.

  Customer response

  11/27/2023

  Better Business Bureau:
  
  A representative of the company contacted me directly shortly after submitting this complaint. The representative informed me my ****s 14K gold class ring had been returned to the wrong customer by mistake and that he was working with the other customer to return the ring. They provided me two options to resolve the issue and I accepted his offer to buy the ring at a price above the gold scrap value. The check was delivered to me in less than 48 hours. I understand that by choosing to accept the business response that complaint #******** will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  11/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I contacted Diamonds USA on June 21, 2023 to appraise ****************** ring. I sent my ring in a packet with the ***** Label they provided.I received an estimation for my wedding ring, which I declined and requested that my ring be returned to me on June 28, 2023. I received a ***** envelope delivered to my home, but the driver informed me that there was nothing in the package. He advised me not to accept the shipment since it was empty. I did not sign for it and the driver suggested I contact the company that shipped it and indicate that my item was not inside, which I did.On June 30, 2023, Diamonds USA emailed me a claim form for my lost/stolen wedding ring. I filled out the form and sent it back via email.Since then, I have sent 11 emails from June to today inquiring what the status is of my claim.I have also called several times. When I have been able to reach someone, I have been told that their insurance company is still evaluating the claim, or looking at video footage, or something like this. I have also been told that a Supervisor would contact me regarding my claim, but that has not occurred.To date, my wedding ring has not been returned, nor have I been compensated for my lost/stolen ring.

  

  Business response

  12/01/2023

  Hello, I am showing that the shipment was marked as delivered to you. No materials or packaging have been returned back to us. 

  Customer response

  12/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello, 

  In regards to their response, this information is not true. I did NOT accept the package, nor sign for the delivery. The ***** driver suggested that I do not sign and accept the package because the package was empty, so I did as he suggested. I refused delivery, and the driver took the empty envelope back with him. 

   

   

  
  Regards,

  ****

   

   

  

  Business response

  12/20/2023

  We have furthered this investigation with the carrier. Please contact us! We are here monday-Friday 9am-5pm and we can discuss the outcome of the investigation! 

  Customer response

  12/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have received the notification that requested I contact CJ Environmental. I've called three times, and left messages, but have not received a call back, yet.

  
  Regards,

  ****

   

   

  

  Business response

  01/09/2024

  We had submitted a claim to our insurance company and they had denied the claim. We do apologize that out were unsatisfied with the claim outcome. 

  Customer response

  01/10/2024

  Based on the information I have received from a representative at CJ Environmental, the reason the claim was rejected was because they said I signed for the package. As stated, I did not sign for the ***** package because it was empty, and the ***** driver cautioned me against signing for a package with nothing in it. So, I did not sign, and the driver took the empty envelope with him.

  I contacted CJ Environmental again after several attempts to speak to someone, and I spoke with a supervisor, *******. I was told that an "****************" signed for the package. I let ******* know that I do not know an "****************."  There is no **************** living at my address, and I did not sign the ***** package. She told me that she would email their ***** representative, *****************************, on January 2nd. I asked ******* to CC me on the email to ******. The correspondence is below:

  From: ***********************;<*****************************************>
  Date: Tue, Jan 2, **** at 10:58?AM
  Subject: 772112281910
  To: ***************************** <**************************************************;
  Cc: <*********************>
  

  Hello ******,
  

  I am reaching out on behalf of one of our customers (she is CC'd in this email).
  When we look into this tracking number it shows that the shipment was delivered and signed for. 
  Due to this, our insurance has denied her claim.
  However; the delivery driver told her to reject the shipment as the package was empty, according to the driver. 
  Is there any information you can see/ provide that the shipment was rejected? 
  
  Thanks,
  *******
  
  

  There has been no reply yet from ******, so I will reply to all and request an update.

  
  Regards,

  ****

   

   

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 10th I sent a gold item weighing 85grams, but when they returned it on July 17th, it was broken, missing pieces and weighing only 62grams. I've contacted them several times with no response

  Customer response

  11/24/2023

  I have not heard from the business in response to my complaint.

  

  Business response

  12/01/2023

  I am showing that you have an insurance claim open. 

  Customer response

  12/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  I would only be satisfied when I am compensated for my losses. It's been almost 6 months with little to no response.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business response

  12/20/2023

  We apologize that you are unsatisfied with the speed and results of the insurance claim! 

  Customer response

  12/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business claims they are BBB certified and they purchase your gold/silver jewelry and supposedly offer you "fair market price" with "no risk". I mailed them my gold/silver through their SafePak and they email you back an offer that you can either accept or not and if not everything is supposedly returned to you. I did 2 transactions with them, one in Jan 2022 when I sold them some silver utensils and gold jewelry and remember thinking their "fair market price" was extremely low but needed cash at the time. I believe it was around $30. Then I did another transaction again, sending them my platinum engagement ring, which they offered me $38, and when I asked for the appraisal no response. The platinum ring alone cost my husband $1600, separate from the stone. So I said no, return my ring and when I received my engagement ring back there was a large scrape on the ring. When I asked them about this scrape they said they had to test the materials of the ring and that it's part of their ******************* which they never informed me ahead of time and/or during this whole process. Plus a company that guarantees a no risk to sending in your gold/silver, is this considered part of their "no risk policy"? And when I complained they offered me a $25 Amazon gift card. I would like full compensation for the damage they did to my wedding ring at $1600 plus tax.

  

  Business response

  10/30/2023

  Hello, When you signed up for our service you agreed to the terms and conditions. While we try to use xray testing sometimes we need to asid test the metal and this involves scraping the metal. Again this is all stated in the terms and conditions that you agreed to. We understand that you were not happy and tried to offer you compensation via an amazon gift card. 

  Customer response

  11/07/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  A $25 amazon card for scraping and ruining at $1600 platinum engagement ring is hardly a "compensation" for terms & conditions that were not told/informed to myself up front. Your website advertises "RISK-FREE", sending in valuable jewelry that will be marred is hardly risk free.
  
  Regards,

  *****

   

   

  

  Business response

  11/14/2023

  When you signed up, you agreed to the terms and conditions, that state "During the appraisal process it is sometimes necessary to scratch or scrape Items in order to remove the top layer of material so the testing apparatus can accurately determine the true grade or karat of the Item in question. In the even your material is scratched, scraped, broken or damaged in any way during this process, the Company is not responsible or liable. This is the only way to accurately assess the materials true value. 
  BY ACCEPTING THESE TERMS, YOU HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS THAT YOUR ITEMS MAY BE DAMAGED BY THE COMPANY, OR BY ITS AFFILIATES, EMPLOYEES, OR AGENTS, DURING THE APPRAISAL PROCESS, AND IN TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, TO YOUR ITEMS ARISING OUT OF OR IN CONNECTION WITH THE APPRAISAL PROCESS."

  Customer response

  11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20792685. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I never officially signed up for anything, there were no terms and conditions that were mentioned when the transaction occurred.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Customer response

  11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 20792685. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I never officially signed up for anything, there were no terms and conditions that were mentioned when the transaction occurred.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent in 3 diamond rings for appraisal to possibly sell to them. It was 2 diamond wedding bands and a diamond engagement ring. They had all diamonds in place when I sent to the company. They were returned to me with 2 diamonds missing. I submitted a claim with them and after a prolonged wait for a response, I was told via letter that they denied my claim.I would like to have the diamonds replaced.

  

  Business response

  10/27/2023

  We do apologize that the insurance company has denied your claim. If you have any additional information we would be happy to resubmit the claim. 

  Customer response

  10/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  CJ Environmental denied my claim and have not Responded to my attempts to contact them for reasoning or to dispute the denial. The damage was done during their possession of my items. I simply want to have them repaired. I have pictures that I took immediately before sending the rings and then once I received them back. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business response

  11/08/2023

  Hello, We do apologize that you are not satisfied with the insurance outcome. Please reach out to us during buisness hours, Monday-Friday 9am-5pm EST. 

  Customer response

  11/08/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I reject the resolution because the damage was sustained while in the possession of this company. I have pictures to show it was intact prior to sending to company and pictures showing damage when returned.  They advertised the insurance coverage which is why I felt comfortable sending my rings for appraisal.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩