ComplaintsforFlorida Rentals, LLC

• Initial Complaint

  05/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i am an owner of a condo i had listed with floridarentals.com , the subscription expired and i wanted to delete the listing , i cant get into my listing unless i pay the 299$ to cancel ...such a scam , my information is out there , i keep getting spam phone calls. there is no way of contacting them , i have emailed them and no response! dont know how to resolve this.

  Business response

  06/03/2024

  Hi ******, thank you for bringing this to our attention. Your listing was deactivated and removed from our site within hours of your request via email on September 1, 2023. On that date, at 8:32pm, you submitted an email via our contact us page with your cancellation request. At 11:00p on the same date, we responded to your email confirming the listing was fully removed and deactivated from our site.
  
  With regard to your comment that you need to pay $299 to cancel your account and delete the listing, that is simply categorically inaccurate. Your listing has not been on our site since September 1, 2023. And, we are accessible and very responsive by email and phone for our active customers.
  
  With regard to spam calls, we have sympathy for your experience, but there is no indication that Florida Rentals is somehow the source of whatever calls you've been receiving. We are trusted by thousands of property owners/managers in Florida and, to my recollection, we have not received any complaint like this one is alleging.
  
  If you have additional questions or if you change your mind and would like to renew your listing with us, please contact us any time by emailing *********************************** Thank you! -***************************, GM, FloridaRentals.com

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for the 60 day free trial of this website. I canceled it way before the trial was up. And lo and behold, I got charged $299 for a yearly subscription. This website is a scam. Not only that, but they do not respond to email forms, and have no phone number option. I want a refund for a service I did not sign up for.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/4/2023-3/4/2023 I rented a property listed on Floridarentals.com. The property at *************** ********************************* was not as listed. The photos were decades old. I have photos to show the rundown filthy condition of this unit. My biggest complaint is that the air conditioning didnt work. I have an email from the owner when I told him stating I have a replacement unit but havent had time to install. After that we asked owner for monetary compensation because contract and advertised as having air conditioning. I struggled with my asthma the last two weeks because it was unseasonably warm and red tide happened. I contacted Floridarentals.com twice and havent received reply from them. They needed to know this unit and the owner are not as advertised on their site. I cant believe the reviews for this unit are valid. My review which I placed numerous times has yet to appear. Floridarentals.com is not an honest website, business and uses false advertising of reviews to make money without any way of communicating with them.

  Business response

  03/24/2023

  Hi *****,

  
  Thank you for bringing this to our attention.
  

  Were truly sorry to hear about the experience you had with a property and property owner who lists their property on our site.  We work closely with property owners and managers to ensure that FloridaRentals.com listings are as accurate as possible; however, ultimately, we rely on the property owners and managers to provide us with information regarding their properties. Unfortunately, some are less diligent than others. 
  

  Also, unfortunately, we do not provide any post-purchase assistance as we function as a vacation rental marketplace connecting travelers directly with owners + managers and we're not involved in the purchase transaction. For that reason, you'll need to request your refund directly from the property owner, with whom you booked the rental.  
  However, user feedback from travelers and property owners/managers is very important to us. As such, your request regarding this listing will be taken into account as we continue to refine and improve our platform and our systems by which we onboard inventory information.
  

  We encourage our users to share their experience directly with the owner/manager of the property, too. It sounds like youve already done so.
  

  If you have further questions, please email us at **********************************.
  

  Thanks, ****, GM, FloridaRentals.com

  Customer response

  03/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  While it is true that we have several issues with the property owner and the property, this complaint is with Florida Rentals.  We submitted a review of the property that was not 5 star.  Florida Rentals did not post our review on their site.  If you look at their site for this property, they only post 5 star reviews.  This is very deceiving.  By not posting all accurate reviews (and we have proof to back up all our comments about the property), you are falsely advertising the property.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business response

  03/31/2023

  Hi *****, sorry again for your poor experience with a property manager/owner who advertises on our site. Your claim about reviews is incorrect and anyone can easily observe on our site that we do not publish only 5 star reviews. Thanks, ****
  
  
  

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They continuously call and refuse to stop. I have asked them to stop and they still refuse. I am on the do not call registry and have removed my phone number from all commercial activity. I have an attorney filing criminal charges for harassment and stalking. Please let them know to stop.

  Business response

  06/06/2022

  Hi,

  
  Thank you for bringing this to our attention.

  
  Were truly sorry to hear about the experience you had with a member of our team. We instructed the person and our broader team to stop calling you the same day we received the notification of your complaint on BBB. We reiterated to our entire team our expectations and standard to not harass our customers and prospective customers.

  
  We believe this is not a common practice of our team and as soon as we heard of your experience we took immediate action to stop it and we took steps to, where possible, ensure our team maintains a professional level of conduct going forward.

  
  Again, our sincere apologies for your experience.

  
  If you have further questions or issues, please email us at [email protected].

  
  Thanks, ***** *** ********************

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******* Rentals has gone ahead and charge me for a service that states online that I need to renew. When contacting them they do not return emails nor is there any information on line to call them.Horrible service.

  Business response

  04/19/2022

  Hi R******, thank you for bringing this to our attention. Its regrettable to read that you had this experience of having your second year renewed on a subscription you started in March 2021. While were sad to lose your business, we did respond quickly and immediately refund you upon receiving your request. 
  

  You emailed our support on March 31, 2022 at 11:10am. We responded 90 minutes later at 12:46pm confirming their listing was removed and the charge refunded.

  
  Despite this response, on April 12th, you contacted our support again, to which our team responded with a screenshot of the communication exchange on March 31. Please see attached.

   

  Unfortunately, it seems the customer misspelled her own email address when she contacted us - so our response never reached her.

   

  Again, were sorry to lose your business and wish you the best booking your rental! ****** *** ********************
  

  
  

• Initial Complaint

  01/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I rented a house listed on Florida Rentals, ************ House - Guest Lease - ***************, from September 19th through September 29th, 2021. When we rented the house it was stated, in the contract, there would be a $500.00 damage deposit that would be returned, in full if the house was not damaged. We left the house clean and undamaged.I contacted the owner on October 20th, 2021 about the deposit, I was told that the deposit had been processed and that I should receive it in 5 - 10 days. On Nov. 1st 2021, I contacted them again to let them know I still had not received the $500 deposit. No reply was given. On Nov. 10, 2021, I emailed them, asking why we still had not received our deposit. I received a reply stating that they didn't have our mailing address, which they did have, but I provided it again. On Nov. 11, 2021, I received an email stating that payment had been scheduled and I should receive it within the next week. They replied and asked me to let them know when I receive the check. On Nov. 22, 2021, I emailed again to let them know I still had not received the check. No reply has been made since then. I emailed them again on Nov. 30, Dec. 2 and Dec. 8th, I have received no replies to any of them. I have tried contacting them through their website and again, no response. I have emails and texts, to support all of this.

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We went through Florida Rentals for a rental house in Panama City Beach, Florida. We found a house to rent, #6272, and according to the reviews it was a nice place to rent and the owner was nice also. We rented the house from September 14 - 29, 2021. We had to pay an additional $500.00 for a security deposit that we were to get back within 10 - 14 business days from departure. I received an email from Jill Stanley the owner of the house, October 12, 2021, saying that everything was good, and that we would receive our money back the following week. Starting November 1, 2021 I started texting, emailing, and even calling the owner, but no response. I tried going through Florida Rentals to contact the owner, and still no response. I was frustrated after all of this so I wrote a review about my experience on Florida Rentals, and they will not post it to this property. My concern is that this is happening to more people, and no one is being warned. There was a house next to the one we rented during the same time frame as I did, and through the same owner who has not received their security deposit back either.

  Business response

  12/07/2021

  Hi ****** thank you for bringing this to our attention and for using ******************** to find your vacation rental. We sympathize with what sounds like a very frustrating experience getting your security deposit back from the property manager. Please let us know if you were ultimately able to get your money refunded by emailing [email protected]. 

  Thank you for providing the PDFs of your conversation with the owner of property #****. We suggest you call the property owner directly to ensure this isnt a misunderstanding or if they have reached a different conclusion regarding the security deposit.
  

  Since we do not ever participate in the correspondence or transaction between travelers and the property owners and managers on our site, we encourage travelers to talk with the property owner or manager directly and ask direct questions about the property and things like the deposit policy prior to booking it. 
  

  Again, our sincere apologies and sympathies for the experience you had with one of our thousands of property owners/managers.

  Please contact us any time by email [email protected].

  Thank you! ****** *** ********************
  

  
  

  Customer response

  12/08/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Angel

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩