Vacation Rentals
Florida Rentals, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Nov 29th, 2024 my business was charged for listing with FloridaRentals.com. However, we had informed FloridaRentals on numerous occasions that we did not want to pay for listings in 2024. They still charged us and we now have to dispute it. Florida rentals called us daily for many weeks, attempting to get us to sing up for 2024, even though we had clearly stated we were not interested. They used information from a prior year to charge a company credit card without authorization. When we called them to dispute this, they would not return our calls. This is odd, considering they had no problem calling daily when they wanted money.Business response
12/03/2024
Hi ******, thank you for bringing this to our attention. We issued a 100% refund for the full amount yesterday 12/2/2024, as requested. Please use this to confirm as necessary: transaction ID ********.
We processed this because your request was made in the window of time refunds are honored and we prioritize customer satisfaction when there's been a misunderstanding like this.
Thank you for listing your properties with us and please let us know if you change your mind and would like renew any of your properties.
If you have further questions, please email us at ************************************************************.
Thanks, ***** GM, FloridaRentals.com
Initial Complaint
05/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
i am an owner of a condo i had listed with floridarentals.com , the subscription expired and i wanted to delete the listing , i cant get into my listing unless i pay the 299$ to cancel ...such a scam , my information is out there , i keep getting spam phone calls. there is no way of contacting them , i have emailed them and no response! dont know how to resolve this.Business response
06/03/2024
Hi ******, thank you for bringing this to our attention. Your listing was deactivated and removed from our site within hours of your request via email on September 1, 2023. On that date, at 8:32pm, you submitted an email via our contact us page with your cancellation request. At 11:00p on the same date, we responded to your email confirming the listing was fully removed and deactivated from our site.
With regard to your comment that you need to pay $299 to cancel your account and delete the listing, that is simply categorically inaccurate. Your listing has not been on our site since September 1, 2023. And, we are accessible and very responsive by email and phone for our active customers.
With regard to spam calls, we have sympathy for your experience, but there is no indication that Florida Rentals is somehow the source of whatever calls you've been receiving. We are trusted by thousands of property owners/managers in Florida and, to my recollection, we have not received any complaint like this one is alleging.
If you have additional questions or if you change your mind and would like to renew your listing with us, please contact us any time by emailing *********************************** Thank you! -***************************, GM, FloridaRentals.comInitial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up for the 60 day free trial of this website. I canceled it way before the trial was up. And lo and behold, I got charged $299 for a yearly subscription. This website is a scam. Not only that, but they do not respond to email forms, and have no phone number option. I want a refund for a service I did not sign up for.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/4/2023-3/4/2023 I rented a property listed on Floridarentals.com. The property at *************** ********************************* was not as listed. The photos were decades old. I have photos to show the rundown filthy condition of this unit. My biggest complaint is that the air conditioning didnt work. I have an email from the owner when I told him stating I have a replacement unit but havent had time to install. After that we asked owner for monetary compensation because contract and advertised as having air conditioning. I struggled with my asthma the last two weeks because it was unseasonably warm and red tide happened. I contacted Floridarentals.com twice and havent received reply from them. They needed to know this unit and the owner are not as advertised on their site. I cant believe the reviews for this unit are valid. My review which I placed numerous times has yet to appear. Floridarentals.com is not an honest website, business and uses false advertising of reviews to make money without any way of communicating with them.Business response
03/24/2023
Hi *****,
Thank you for bringing this to our attention.Were truly sorry to hear about the experience you had with a property and property owner who lists their property on our site. We work closely with property owners and managers to ensure that FloridaRentals.com listings are as accurate as possible; however, ultimately, we rely on the property owners and managers to provide us with information regarding their properties. Unfortunately, some are less diligent than others.
Also, unfortunately, we do not provide any post-purchase assistance as we function as a vacation rental marketplace connecting travelers directly with owners + managers and we're not involved in the purchase transaction. For that reason, you'll need to request your refund directly from the property owner, with whom you booked the rental.
However, user feedback from travelers and property owners/managers is very important to us. As such, your request regarding this listing will be taken into account as we continue to refine and improve our platform and our systems by which we onboard inventory information.We encourage our users to share their experience directly with the owner/manager of the property, too. It sounds like youve already done so.
If you have further questions, please email us at **********************************.
Thanks, ****, GM, FloridaRentals.com
Customer response
03/30/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
While it is true that we have several issues with the property owner and the property, this complaint is with Florida Rentals. We submitted a review of the property that was not 5 star. Florida Rentals did not post our review on their site. If you look at their site for this property, they only post 5 star reviews. This is very deceiving. By not posting all accurate reviews (and we have proof to back up all our comments about the property), you are falsely advertising the property.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
03/31/2023
Hi *****, sorry again for your poor experience with a property manager/owner who advertises on our site. Your claim about reviews is incorrect and anyone can easily observe on our site that we do not publish only 5 star reviews. Thanks, ****Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They continuously call and refuse to stop. I have asked them to stop and they still refuse. I am on the do not call registry and have removed my phone number from all commercial activity. I have an attorney filing criminal charges for harassment and stalking. Please let them know to stop.Business response
06/06/2022
Hi,
Thank you for bringing this to our attention.
Were truly sorry to hear about the experience you had with a member of our team. We instructed the person and our broader team to stop calling you the same day we received the notification of your complaint on BBB. We reiterated to our entire team our expectations and standard to not harass our customers and prospective customers.
We believe this is not a common practice of our team and as soon as we heard of your experience we took immediate action to stop it and we took steps to, where possible, ensure our team maintains a professional level of conduct going forward.
Again, our sincere apologies for your experience.
If you have further questions or issues, please email us at [email protected].
Thanks, ***** *** ********************Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
******* Rentals has gone ahead and charge me for a service that states online that I need to renew. When contacting them they do not return emails nor is there any information on line to call them.Horrible service.Business response
04/19/2022
Hi R******, thank you for bringing this to our attention. Its regrettable to read that you had this experience of having your second year renewed on a subscription you started in March 2021. While were sad to lose your business, we did respond quickly and immediately refund you upon receiving your request.
You emailed our support on March 31, 2022 at 11:10am. We responded 90 minutes later at 12:46pm confirming their listing was removed and the charge refunded.
Despite this response, on April 12th, you contacted our support again, to which our team responded with a screenshot of the communication exchange on March 31. Please see attached.Unfortunately, it seems the customer misspelled her own email address when she contacted us - so our response never reached her.
Again, were sorry to lose your business and wish you the best booking your rental! ****** *** ********************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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