Complaints

This profile includes complaints for Ira Motor Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ira Motor Group

  97 Andover St Danvers, MA 01923-1417

• 

  Ira Ford Auburn

  780 Washington St Auburn, MA 01501-1818

• 

  IRA Toyota Danvers

  99B Andover St Danvers, MA 01923-1414

• 

  Ira Buick GMC - Hanover

  1845 Washington St Hanover, MA 02339-1666

• 

  Ira Ford Saco

  857 Portland Rd Saco, ME 04072-9663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********************** 2023 from *** ****** on 10/21/2023. At that time I purchased a "Resistall " 360 warranty for $699.00. (it is a 7 year warranty) I was told that it covers all surfaces of the car. I noticed a small crack developing on the driver's seat. I showed the service person at *** this, this past November. They took a picture of it and said that they would get back to me. I hadn't heard back from them and called . I called them numerous numerous times only to receive excuses. "The manager is on vacation, it's a holiday, this one is not in work, the Resistall *** is on vacation etc. This went on for months. Finally I brought my car to *** and another picture was taken of the crack , which has increased in size with foam coming through the crack. I didn't hear back so I called and spoke with my service ***. ****** . He said that a *** from RESISTALL will look at the crack . He said that he will arrange for my car to be picked up from my job. I called the next day to find out the outcome of the RESISTALL **** I was told by ****** (service *** at ***). that "In good faith" that my car seat would be ***aired and "Don't worry". I didn't hear anything back and called in another week. I was told by ******, Service *** at *** that they will not honor the warranty. I was so upset. ****** told me to call ******, manager. ****** told me that *** will not fix it AND "You can trade your car in and get another car." He hung up on me. I am a 75 year old woman and feel that they have taken advantage of me.

  Business Response

  Date: 04/08/2025

  I have reviewed this with our store and management team.  This appears to be a warranty issue with Resistall.  We reached out to them to review the claim as it was clearly outside of the parameters for coverage in an effort to get so assistance for you.  The warranty covers abnormal wear of a seat that is a quarter in size.  This is clearly a tear that is larger than that and is not on a seam the would have continued to spread.  This was determined to be caused by damage not abnormal wear.  My understanding is that you met in person with our ** ****** and not over the phone?  We can certainly work with you to trade into something else or get you an estimate to repair the seat.  Perhaps your insurance would cover this.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I was given a payment plan sheet that showed much higher monthly payments compared to what it should have been based on my credit. ******* approved me for 5%, but the print out showed about 11 or 12% financing after they ran my credit report before (about 1-2 weeks before purchase). After confronting the financial employee, ***** ***** about this, my monthly payments were recalculated to show the real payments that my bank approved me for and were significantly lower. Until now I do not understand where those numbers came from and I want you to help me and find that out.Also, financial person ***** ***** was very rude and extremely impolite crossing the boundaries with his comments. When I asked him to explain the financial part of the monthly payments, his response was to ask my brother or boyfriend who came to buy a car with me. My significant other actually has cancer and did not come to buy a car with me, so I was beyond upset to hear something like that. Once the issue was brought up with the *** he also did not do anything about it. ****** **************** also said they cannot help me, so I hope you can. Thank you!

  Business Response

  Date: 04/08/2025

  My understanding is the General Manger is reaching out to you directly to discuss this.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a new Acura ZDX ** from Ira Acura Westwood, **, in November 2024. After signing all paperwork, we confirmed with the sales manager to pick up the car on November 12. However, when we arrived, we were told the documentation was not ready. The dealership refused to offer us a ride home, asking us to take another ***** The car was finally delivered the next day, leaving a poor first impression. Acura offered three charging options: a portable charger, a home charging station, or **go charging credit. The sales manager failed to explain the efficiencies of the first two. As first-time ** owners, we assumed the portable charger would be sufficient, but it takes four days to charge from 20% to 80%. Within the same week, we contacted the sales manager to switch to the home charging station, a change permitted by Acura. To this day, the switch has not occurred. The dealership directed us to Acura, which created a case and authorized the switch but then closed the case without follow-up. After no response, we visited the dealership, which denied receiving authorization and referred us to their Parts Manager. In December, we returned the portable charger and were told Acura had cut ties with its contractor, delaying installations. Weeks later, the Parts Manager sent us a website for Acura Home Electrification, but the switch and credit still required Acuras approval. Since then, we have been passed between the dealership, Acura, and Acura Home Electrification, with no resolution. Each party deflects responsibility. Four months later, we still cannot charge our car at home. We have lost many, many hours contacting all three parties. We request BBBs assistance in compelling Acura and the dealership to install the home charging station with the promised credit. Additionally, we want to alert the public about their inefficiency. Acura is clearly unprepared for the ** market.

  Customer Answer

  Date: 03/28/2025

  The day after submitting this complaint to BBB, the dealership's sales manager contacted me. We are seeking two things: (1) a home charging station and (2) an installation credit. While the dealership has now agreed to provide the installation credit, they have yet to address the charging station itself, leaving us with nothing to install. Acura *************** also reached out and explained that dealerships have a one-month window to switch charging packages after a lease begins. We contacted the dealership within a week of leasing the car, yet they failed to report the switch request to Acura in time. As a result, Acura claims they are unable to proceed. There are clear inconsistencies between the dealership and Acura. Each party blames the other, and we are caught in the middle with no resolution.Both have deflected responsibility repeatedly. We request BBBs continued assistance in compelling the dealership and/or Acura to deliver the home charging station. Once again, I want to alert the public about the inefficiency and ******************** between Acura and its dealerships. Their customer service is clearly not ready to support the ** market.

  Business Response

  Date: 04/03/2025

  It is my understanding that this issue has been resolved

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Zhixun (*****) Dou

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was approached by *** ******** of ************* of ********** NH, 875 Gold st on 04FEB2025 for a tire recall. The load range of the tires exceeded the load range of the axles and tires were to be replaced and van replacarded. My son indicated that tires were replaced in July 2024 with Toyo Celsius II tires and we wanted them back after recall was performed, this was acknowledged by *** ******** **************** Advisor as acceptable. When I dropped the van off 28FEB25 I reaffirmed with *** ******** we wanted the tires back being removed and *** assured me they would. When I went to pick up van later that day on 28FEB205 i was told by *** I could not have the tires back because they had to be turned in to *************. I called ************* customer service and they reached out to the dealer and the ** ******* Streak and service director ********* could not be reached due to meetings. I tried 5 times with ******** customer service who contacted dealer unsuccessfully to reach the ** or Service director. *** ******** did talk to me and said they had to turn the tires in to get credit for recall. I said you could relieve a lot of heart ache by returning the tires. his response I dont have any heart ache. My work order identifies the tires as ******** which is what I believe the recall was for, the tires on the van were ToyoCelsius II. I dont think the dealership was being honest identifying tires incorrectly and did so to justify recall. I am told by *** ******** that they will reach out to the area head quarters to see if they can return the tires, if not they will remove the tires they put on and reinstall the tires they took off. I have been inconvenienced enough and my son uses the van to commute to work. I do not think that is fair as he told my son and me on different occasions tires would be returned. The tires in question were removed in July and it may not be a heart ache to him but it is to me. Very unprofessional approach to a customer.

  Business Response

  Date: 03/07/2025

  Hi *****,

  My understanding, after reviewing this with this dealership, that the issue has been resolved?

   

  Thank yo for letting us know of a concern

  Customer Answer

  Date: 03/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified pre-owned ***** from this location in 10/20. According to my P&S, I elected to purchase an extended warranty. I brought my XC90 in for service. I informed my service *** that I had an extended warranty, and he assured me this type of fix is covered. I was told there is no warranty. I found this odd, and pointed to P&S which documented the extended warranty. The finance manager contacted JM&A (warranty company) and they had no record of the ******************* explained as a reason for my situation that the dealership location was owned by ***** at the time of my vehicle purchase. Blame for my situation was immediately pinned on Prime (didn't file the warranty paperwork correctly). ***** was subsequently acquired, then the acquiring company was again acquired by Group1. I was also told "about 25 other ***** customers have the same situation." Regardless, I was told the management team would look into it and was assured the situation would be remediated.I had very infrequent communication from that point on. I was in a loaner vehicle, which was nice, but an extreme inconvenience for my family of 5 (no car seats). I proactively checked in periodically throughout the week, but was ***eatedly told they were still looking into it and there was no solution yet. On 2/13, I was contacted and told the ***air was being covered by JM&A. I was happy with that result. When I arrived on 2/13 and asked about the ongoing warranty, I was told it was not being taken care of. During this time I was shuffled from service, back to finance, and then finally to the ** (*****). Throughout this entire process, I did not speak to ***** until the very end. In fact, at the conclusion of the visit, the finance manager and the ** were discussing the outcome, and the ** sent the finance manager out to tell me there was "nothing they could do." When i asked to speak to *****, he ***eatedly told me it was Prime's fault, and there was nothing the dealership can do.

  Business Response

  Date: 02/24/2025

  ****,

  Thank you for reaching out.  I am having my team review this to see how we can help

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  Hi - 

  Thanks for the response and letting me know you are in the process of identifying a solution. I look forward to you letting me know what the next steps are.

  thanks,

  - Drew 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Drew

   

   

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2025, I brought my 2009 Acura TL (VIN: *****************) to Ira Acura Westwood for an SRS airbag warning light issue. The dealership diagnosed the problem as an **** unit failure and quoted me $1,300 to replace and initialize the unit. I approved the repair under the assumption that it would resolve the issue.After installation, they discovered that the passenger seat was from a different model (********* TL), making the **** unit incompatible and unusable. Despite this, they are demanding $1,300 for an ineffective repair and refusing to return my vehicle unless I pay.Additionally, the official repair report lists the cost for a used seat replacement and **** installation as $1,327.65, yet the service manager later quoted me $1,700 for the same servicea clear pricing discrepancy.Issues with the Dealerships Conduct:Failure to diagnose the seat incompatibility before installing the **** unit.Charging $1,300 for a non-functional repair.Holding my vehicle until payment is made.Inconsistent pricing ($1,327.65 in the repair report vs. $1,700 in the managers email).Desired Resolution:Waive or significantly reduce the $1,300 charge since the repair did not resolve the issue.If a seat replacement is necessary, honor the documented price of $1,327.65.Release my vehicle without charging for an ineffective repair.

  Business Response

  Date: 02/13/2025

  Hi Eray,

   

  I have spoken to the Service Director and it is my understanding that you have been in touch and have resolved this issue.  Thank you for bringing it to my attention

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid in full for drivers assistance fix.Left and still has same issue as it was not fixed.They had car for 5 weeks.When driver delivered it smelled like marijuana. Did all I could to talk to general manager.Cant/ wont return calls.

  Business Response

  Date: 02/18/2025

  Good afternoon *******,

  Thank you for bringing this to our attention.  I have reviewed your repair order and the notes from our certified technicians state the the repairs were completed and the vehicle is operating as designed.  We did have a change in GM during this transition due to a retirement, which is why you may not have heard from anyone, so I apologize for that inconvenience.  We pride in proper repair, so please reach out to directly to our Service Director to schedule this to be reevaluated.  His name is **** ********** at *********************************************************************

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a ****** Frontier from *** ****** Saco and was assured by the sales representative ****** ******** that the vehicle would come with two keys. After purchase, the representative repeatedly delayed confirming the key's availability and ultimately stated only one key was available, post-delivery. This misrepresentation has left me deeply dissatisfied with the dealership's integrity. ****** wanted me to spend $250 for the spare key now for his misrepresentation. Moreover, this is a second issue Im having with this sales person while going through the process of the truck. purchase. The management was aware about the first issue. I seek resolution of getting the spare key free of charge through the Better Business Bureau now for this issue. Thank you

  Customer Answer

  Date: 02/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Jan 12 and met with ****** ******. We were looking at used ****** *************** showed us pictures of a 2017 Sienna in our price range. But, we were told the vehicle was in the service department, so we could not see it or test drive it on that day. ****** offered to put a hold on the vehicle for a refundable $500 deposit, subject to a test drive. He repeatedly told us that the deposit would be refunded if we wound up not purchasing the vehicle. We agreed and signed with a note that the deposit + purchase would be subject to a test drive (have this documented). We were told that the vehicle would be ready on Jan 14 to test drive, so we cleared out our calendars. Monday, Jan 13, did not hear from ****** about the vehicle.Tuesday, Jan 14 morning, I left him a voicemail that said we assumed it wasnt ready, so we werent going in for a test drive. He called back and said they were waiting for a service part. He sent me the service records of things they were repairing in the vehicle.Saturday, Jan 18th, morning, received a call from ****** that the vehicle was ready. I proposed test driving it on the morning of Sunday Jan 19th, but ****** said that wasnt possible because they had to box the cars up for the forecast winter storm (storm was forecast to hit Sunday afternoon). At this point I declined to purchase the vehicle since it had been so difficult to schedule a test drive, and I requested a refund on the deposit. ****** re-assured me that they would return the $500 to my credit card.Thursday Jan 23, morning, reached out to ****** to check on the refund. He said he had filed the cancel order already, and would check with the billing department about the refund and get back to me later that ****** update from ****** as of Jan 27th. I was repeatedly told that the $500 would be refunded, but it has not been. I would just like *** ****** of Danvers to honor their agreement and return my $500.

  Customer Answer

  Date: 02/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  

  The business has refunded me the money described in my issue. I am satisfied with their response. 
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  noticed a check engine light on my vehicle and contacted the manager via email. However, I did not receive a direct response from her, and instead, a service technician reached out to schedule an appointment. I scheduled the service for today, January 15th, at 8:30 AM.When I arrived, the service engine light was no longer on, but the tire pressure warning light had illuminated. After completing the service, I received a call at 11:00 AM notifying me that my car was ready for pickup, which struck me as unusually quick, especially given the issues regarding the check engine light. I picked up my car at 5:30 PM today, and I found that while the tire pressure warning light remained on, the vehicle also felt sluggish and less responsive than it had ************* I mentioned earlier, I have serious concerns regarding the overall condition of the vehicle. When I purchased the car on June 3rd, the salesperson, *****, informed me that there was a service recall related to a sticker. After reviewing the ***** recall website and searching with my vehicles VIN (attached for reference), I found no record of such a recall. This raises further questions about the reliability of the information I was provided and the ongoing issues with the vehicle.This is the second time I am notifying ************* about a check engine light issue.Additionally, I want to report that the automatic idle function, which should turn the idle on and off, is not functioning properly. I have to repeatedly touch the button to turn it off, which is another issue that requires attention.Given these unresolved problems and the multiple instances where I feel my concerns have not been adequately addressed, I have a 6 month old and do not feel comfortable driving this vehicle in this condition. Thank you for your immediate attention to these matters. I look forward to your response.

  Customer Answer

  Date: 01/27/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/27/2025

  *******,

  I spoke with our leadership at this store and understand that you came in on 1/15/25 and the check engine light was not illuminated and no codes stored. We see no mention of a tire pressure light on the paperwork from 1/15/25.
  
  Your Check engine light had been on back in June and we replaced the coolant thermostat and all appears to be operating as designed, again, no code of anything stored - which would happen when the *** is illuminated.
  
  The Start stop feature you talking about  is normal operation - you would need to shut if off each time you start the car that is the normal function of the vehicle.

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Firstly, I noticed that the low tire pressure warning light was illuminated upon the vehicles return, which indicates it may not have been addressed during the inspection. Additionally, the mileage recorded at drop-off and pick-up remained the same, raising concerns about whether any checks or diagnostics were performed as part of the service.
  
  
  I am also experiencing an ongoing issue with the stop/start feature. Despite allowing the vehicle to run for some time, the feature fails to engage. As I am familiar with how this function operates, I am confident that this issue is not related to user error but may require further investigation.
  
  
  Lastly, I would like to express my disappointment with the tone of the response I received regarding these concerns. While I understand that challenges can arise, I would appreciate a more collaborative and respectful approach as we work toward resolving the issues.
  
  
  Please let me know the next steps to address these matters. I look forward to your response and to ensuring the vehicle is operating as expected.
  
  
  Thank you for your attention to this matter.
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******