ComplaintsforIra Motor Group

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/9/2024 purchase date. Inquired about using the ***** app for the new vehicle we were purchasing. They said it is pre installed with Ikon which is the app to track it and has a subscription of $499 for 3 years and an additional $100 will give a total of 5 years to access the app services. The ikon service is not a ***** app and does not actually have a subscription cost. After setting up the service I found an FAQ on their site that shows there is no monthly subscription cost. The dealership lied about the service and cost.

  Business response

  09/13/2024

  Hi ******,

   

  It is my understanding that the store has reached out to you to resolve this matter.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 ****** Corolla yesterday ( August 30th 2024) I pulled out of the dealership and the car shakes/ vibrates I called immediately and I took it in today which is August 31st and they kept it for a few hours and then called me and told me there was no shaking/ vibrating. I took the car back home 15 minutes ago and it's still shaking/ vibrating and it's actually worse so I want my money back and because it's Labor Day weekend I don't know if I have any rights to get my money back. It's only been 24 hours since I've had the car but it's a holiday and I don't know what to do so I'm hoping that you could help me or at least stare me in the right direction of what to do. I went for a ride with the sales manager and pretty much going to try to sell me another car which is fine, but I don't know what they're going to give me for this. They're not going to give me what I paid. Not only did I pay a little over $20k with all the sales tax and what have you? I also purchased a $2,700 warranty but I don't want to have to continue to bring the car back and forth. I have that warranty for a cushion. Not to go in and out of there. It shakes/ vibrates and when I go to get off a highway it's dangerous because when I hit the brakes it's shaking/vibrating and the steering isn't right

  Business response

  09/02/2024

  ****,

  Thank you for reaching out.  I have spoken with the ** at this location and he advises that you will be meeting with him tomorrow (Tuesday) to resolve the matter.

  Customer response

  09/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ************ SACO knowingly, willfully, and unlawfully accessed my credit profile on May 28, 2023 without my permission and is unlawfully reporting an unauthorized inquiry to my consumer report.I have been damaged as a result of their failure to follow the law when they accessed my TransUnion, Equifax, Experian consumer report on May 28, 2023, without my permission.

  Business response

  08/31/2024

  I will review your file and verify your claim.  None of our stores does credit reporting without a credit application from the customer.  The information needed for a credit inquiry can only be be provided by the customer, so I/m sure that is the case here.  Regardless of my findings, there will be no settlement of monetary nature sent to you.

  ***********************
  Group1 Automotive

   

   

  Customer response

  08/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; 

  My credit file was accessed without my permission by the ************** located at **************************************************** on May 28, 2023. Additionally, you are illegally reporting this inquiry to my consumer credit report.
  
  Regards,

  ******

   

   

  Business response

  09/03/2024

  On the date in question, you inquired with our store about a vehicle on line through our Roadster Platform.  You submitted a credit application as well as the front and back of your license.  Your submission through these means allows the credit history to be accessed.  

  Customer response

  09/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

   

  As you stated,  the form I completed was an inquiry about your inventory not an application for credit or permission for IRA/Honda **** to run my credit. I need a copy of the document with my signature giving IRA/Honda **** to run my credit, including the amount of the vehicle I was trying to purchase and the terms of the loan.

  I know you cannot provide this because I never gave you permission to run my credit, so you need to delete this inquiry immediately.

  
  Regards,

  ******

   

   

• Initial Complaint

  08/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2022 ***** Ridgeline from IRA ****** in **********, ** in May 2024. I am attempting to refinance the loan on the vehicle and it turns out they completed the mileage on the Title application WRONG. The mileage on the title application is actually HIGHER than the existing mileage. My bank, St. ****** Bank in **********, ** discovered this error and has attempted to resolve with *************, placing four phone calls. I have also called IRA ****** and left multiple messages. The State of NH needs the title application corrected. IRA ****** needs to resolve their error. This is 100% on them. They need to contact ***************************** at ********* Bank ************

  Business response

  08/29/2024

  Hello ***,

   

  I have reached out to our store in ********** to get this resolved.  Our title clerk is working as we speak to rectify this matter.  She will be reaching out to you and your lender today

   

  Thank you

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Certified Pre Owned 2020 ************ in February of 2024 - 6 months ago. I paid $23,539.69 for what I thought was a thoroughly inspected and reliable car. After a few weeks of driving, I noticed that the car was burning an abnormal amount of oil. I took it to my trusted mechanic on 4/23 and he found that spark plugs 2,4, and 6 were corroded. I waited until 4/30 to see if anything had changed but still was consuming oil - about a quart every 400 miles. I took the car to ********************* in ******* MA for an inspection as the car was under warranty. They claimed to have inspected it and said nothing was wrong. On 5/5 my car indicated a misfire and ********************* confirmed misfire of cylinder 6 - a week after they said nothing was wrong. They replaced spark plug for cylinder 6. Still consuming oil. After 3 to 4 weeks of going in for oil checks, ********************* said I was eligible for a new engine under warranty. On 6/11 I brought the car to ********************* for engine work. During the month they had the vehicle, a technician bent my door so it had to be replaced by the shop - awful job, and then they had forgotten to tighten the control arm bolt on the drivers side - could have resulted in death if the bolt came off on the highway. After this negligence, I received the car back on 7/20. On 8/14, the new engine that they had put in my car exploded on the highway - an hour and 40 minutes from home and an hour and 20 minutes from my destination. I safely made it off the highway but had to get towed as the car was not drivable. 8/20 a different Chevy Dealer confirms need for another new engine. *** Buick GMC sold me a CPO that needed a new engine right after I bought it. ********************* in ******* was negligent with my vehicle as it needs a new engine a month after it was installed. I want my money back, I wish I never purchased this vehicle as its been a nightmare the whole 6 months Ive owned it.

  Business response

  08/20/2024

  *******,

  We are sorry to hear you are having issues with your vehicle. It appears from your complaint that this is an issue with *********************.  Yes, we sold the vehicle ... we are not a Chevy dealer, so it could not be a CPO vehicle.  If it were, you would have had plenty of warranty.  Your vehicle did not need a new engine right after it was purchased.  The discovery of oil consumption was discovered after a few weeks (which would be the end of February).  Based on your time line, you continued to drive the vehicle through March and most of April.  If you had brought it back to us for inspection immediately, the repair (if any was needed) could have taken place.  Driving it continually after noticing an issue certainly could be he mitigating factor in the ultimate need for a new engine.  We stand behind every car we sell.  We need the opportunity to correct an issue in a timely manner.  Based on your description, you went to a different dealer and did not afford us the opportunity.

  I would say you may have an issue with the ****** dealership, but our company has no liability in this matter

  Customer response

  08/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  The name of your dealership is *** Buick GMC. GMC and ***** are both owned by GM, yes?
  

  Your dealership is over an hour away from my house so I found one 20 minutes away instead. The issue of oil consumption was inconvenient enough as I had to bring it in several times after a certain number of miles for the official dealership oil check. Had I come to your dealership for this, it would have been well over 2 hours of travel time each week for this. With my full time job, this was out of the question.
  

  I drove my car after noticing significant oil loss as I had no alternative vehicle and noticed the oil loss when I was 3 hours from home. This car was supposed to be CPO and reliable. In order to confirm the oil loss of a quart every 400 miles, the car had to be driven. 
  
  The car has had issues since bringing it to *********************, but the problem started when I was mislead and unknowingly purchased an unreliable vehicle from your dealership. I have an issue with both your dealership and *********************. I would like the car to be taken back and my purchase refunded. 

  Thanks,
  

  *******

   

   

  Business response

  08/21/2024

  To clarify your question, yes General Motors has several divisions of which ***** is a franchise within that.  We are a Buick and GMC franchise only, not *****.  That is a separate dealership franchise, which this is not.  We cannot sell a ***** CPO unless we are franchised by *****.  We offer Buick and GMC truck only CPO at this location.  The ***** dealership, it sound like, put a new engine in and that failed?  I understand the travel situation and time, however, you travelled to us to take advantage of this vehicle purchase?  On a pre-owned vehicle (or new for that matter), if there is an issue, it would be logical to bring into the selling dealer so they can review and confirm or deny any issue. It also says that when you brought it to ******, they inspected it and found nothing wrong?  I have spoken with a few of my Master level technicians and they confirm that driving a vehicle for days or weeks with an oil consumption issue will in fact contribute to a motor failure.  We would be happy to look at trading you out and finding something different, however we are not going to be buying it back or refunding in this case

  Customer response

  08/21/2024

  If I search the *** of my car that I purchased from your dealership, I have multiple *** warranties. How would that be possible if the dealership cant sell a *** ***** vehicle? Since the car has the *** powertrain warranty, I called your dealership on 4/23 and spoke to the sales manager **** and service manager ***** (from my understanding, there is a record of this call on your end for quality assurance purposes). They were very helpful and explained that I could go to any dealership for this issue as the car has a *** warranty. I chose a closer dealership because your service and sales managers told me I could do so. It might be logical to bring the car back to the original dealership I purchased from, but why would I drive over 2 hours round trip when your dealership managers told me I didnt have to? Your master level technicians should have also told you that in order to open up an engine under warranty, there needs to be proof and sufficient evidence of an issue - this is shown in an official oil consumption test. **** driving my car after finding out there was an issue. This was the direction given by the ***** dealership as well as your dealership when they told me I could go to any other dealership for the issue. I could not teleport the car to and from a dealership as it would not be burning oil, and there would be nothing to record for the test. Trade in value of the car from your perspective is a lot less than what Id like for it, especially after 6 months of owning it. Huge disappointment. 

  
  Still Unsatisfied,
  

  *******

   

   

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attempted to purchase a vehicle from this dealership on July 3rd did a down payment the same day and was told the previous owners lost the title so we needed to wait for duplicate which would take about 2 weeks, 2 weeks go by and we are then told that we need a lien release from *** before we can get the new title, you took 1.5 weeks to get that lien release and then paperwork was submitted for the duplicate title and as of August 15th we were tired of waiting and requested a refund which we got back and the manager I spoke to said to me I would like to know how we sold you a car on July 3rd and you guys still don't have it. That same car is now listed again for sale and there is no title for it yet. Dealerships sold us a car without a title and made us wait nearly 7 weeks before we just got fed up with this entire thing. This was the second vehicle we attempted to purchase from this dealership The first drove and had zero issues but when it went into pre-purchase inspection it somehow needed a ton of work which was going to cost more than the car was being sold for and the car went to auction and we missed out on that.

  Business response

  08/21/2024

  *****,

  I'm sorry you had an issue being ablr to take delivery of the vehicle you wanted.  We are at the mercy of previous owners, lenders and the state when it come to getting titles.  It is, unfortunately, far too often we have to wait weeks in order to get a title.  I am hoping the Mass changes their policy and works like every other state and allows for temp plates and does not require a title for ***** days.  This issue does not come up in any of our other dealerships across the country. We can sell a vehicle without a title, just can't deliver it, which is why the vehicle is still online.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** ADVERTISED AND I PURCHASED AN UNLIMITED OIL CHANGE 3 year plan For my *** i went to get an oil change after ***** miles and they said i was not eligible until ****** miles. I do not see anything that has that limitation on any advertisement or my documents.When I inquired of the service agent how often he changes his oil on his car he answered every ***** miles.

  Business response

  08/09/2024

  ******,

  I have reviewed your concern with our store in Stratham.  You purchased a *********************** Agreement which includes coverage for Factory Recommended scheduled oil service per the maintenance booklet you would have with your vehicle purchase.  The factory recommended service for oil is every 10K miles, which is common with most vehicles today.  Whether you pay or the service agreement pays, it does nor matter on our end, but if it is not a covered item through the warranty or service agreement, then the responsibility falls on the customer.

  The Coverage is spelled out on your copy of the agreement.  If you no longer have that, we would be happy to mail or email you a copy.

   

  Thank you

  ***********************
  Group1 Automotive

  Customer response

  08/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  If you simply review your advertisement and email sent to me on 8/2/24  You will see no limitation of one oil change every ****** miles or one a year yet it clearly states UNLIMITED

  Simply because the maintenance schedule recommends that you change it every  ****** doesnt mean you can not nor that it is beneficial to do it more often

  even your service clerk stated he changes his every 5,000.

  Clearly your advertisement and offer is mis leading 

   

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  I

   

   

  Business response

  08/14/2024

  Unlimited miles simply means in every warranty or service agreement that there is no expiration on the mileage of the car.  The contract you signed clearly describes the criteria for the service. It is true that some, like yourself and our service person, prefers to do more frequently, however that is not recommended by the manufacturer and the manufacturer is the one who backs the service agreement.

  Customer response

  08/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Sir ,
  With respect to your answer, the issue is not unlimited MILEAGE as you state the issue is your program clearly states UNLIMITED OIL AND OIL FILTER CHANGES FOR ONE FIXED RATE OF $225.

  No where in this program does it state there is a limit on miles.

  Clearly your program is designed to deceive the consumer.

  Let me make this easy I will not re-purchase your false advertisement nor will I use your facility to service my BMW 

  I am confident you loose in the long end enjoy the few dollars you saved on your mis leading advertisement and I will enjoy the fact I will enjoy not dealing with such mis leading advertisement.

   

  You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  I

   

   

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5/9/24 Purchased 2016 Jeep Compass 6/27 Dash lights - ABS, traction control, 4WD turned on. Periodically, 4WD light flashes and car ****************** 7/2 Brought car in for service appt. Was told it would be hours before a tech could look at car, ***airs would not happen that day. Rescheduled for drop off.7/9 Returned for service and left Jeep for day. Received call at 4:30pm from service **** was told a sensor was broken. *** told me part would take 4 days. **** would need to submit a claim for warranty and asked to keep car overnight in case he needed photos for claim.7/10 No communication from service dpt. Calls and voicemail unanswered. Drove to dealership at 5:30pm for update and pick up car. Same service *** admitted he forgot and had not done anything since day before. Stated he would work on the warranty claim and order part that night and call me Thursday. I was not contacted.7/12 Texted and called service dpt. No response.7/15 Emailed salesperson I bought the car from for help. ********* to his manager.7/18 A sales manager (****) called me. Told me he would look into it and I would not owe anything for the ***airs due to MA Lemon Law.7/19 No contact from sales manager or service **** 7/22-24 A lawyer friend called dealership twice, left voicemails for service ****. Calls not returned.7/26 My husband called every manager in dealership as well as the service admin. She informed him that part was not ordered because we had declined the ***air. Never given an option to accept or decline ***air.7/26 ***** the service manager called, said that ***air was approved, no cost to me and part would be ordered and expedited. Stated that it would take several days for part to come in and he would call.8/2 Texted *****. No response.8/5 My husband left 2 voicemails for ***** and voicemail for **** the manager I spoke with on 7/18. ***** never responded; **** called back and had no idea what my husband was talking about.

  Customer response

  08/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my first car with this company in January of this year, my only requirements were that it had the iconic jeep soft top functionality, apple car play, and a backup camera. The apple car play stereo system and backup camera broke within 3 months so had to pay to replace my stereo and no longer have a back up camera. I had finally acquired the storage and took the hard top off of my jeep to put the soft top, that I was told they gave me, on my vehicle and a majority of the parts were missing. when I contacted my sales person I didn't receive a response so contacted management who said the soft top was not a part of the purchase just a kind gesture. When asking for a book out sheet and list of equipment the general manager was unable to provide me with one. He also would not send me the documentation of my deal after speaking on the phone about the concerns and recommended I reach out to you guys if I would like a solution. There is still currently glass and a weatherstrip for my vehicle at their service department that was supposed to be installed prior to inspecting and would prevent my car from passing inspection, pretty sure it is illegal to put a sticker on and send me home with a car knowing its missing parts. I have contacts signing off on no additional services or accessories being owed. When I first inquired I was just looking to get a soft top like I was told and my vehicle safe to pass inspection but with the way they have treated me I can't imagine how many others they have tried taking advantage of as well.

  Business response

  07/31/2024

  ******,

  I have reviewed this complaint with our store in ***********  It appears you have left some important facts out.  

  You bought the Jeep in January after seeing online and came in to visit. The photos always had just the hard top. When you came to see it there was only a hard top on it and no mention of a soft top.Once you negotiated the deal and was in the finance office, the used car manager noticed the Jeep being cleaned for delivery. He mentioned to the sales rep that we had a soft top lying around not in use and to ask if her client wanted it.
  You said yes and we gave it to you. This was never a part of the sale just a friendly gesture as we did not have much use for it. 6 months later you claimed it does not have all the parts/clips with it.  It was an item we gave you after the sale was completed. You did not pay for it so you cant be at a loss or out anything. You admitted to our GM over the phone that it was not discussed until after all the negotiating and paperwork was done and  said that I had assumed it was included. Again, it was never a part of the deal as the people involved in the deal had no idea, we had one lying around in the first place.
  After you requested a book out sheet,  we provided you with the same one sent to the bank for your loan ... immediately.  You  kept stating that was not what I asked for, but it was exactly what you asked for. Then you asked for all your paperwork scanned over, which we also did  immediately.

  At this point, there is nothing we can or will do to make the gifted soft-top complete.  If there are parts not there, that would be your responsibility to order from a parts store or Jeep directly.

  
  Your weather stripping was ordered, and several attempts were made to contact you when it arrived. You confirmed we had sent emails as well, but  said its not your fault they went in her spam folder. We have had the part ready and waiting for you to set up the appointment.

  ***********************
  Group1 Automotive
  **************************************

   

   

• Initial Complaint

  07/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car with a $4000 service contract from *** automotive on 1/29/23. On 2/1/23 I cancelled my service contract (Contract Number ************) which was through *** through Group 1 auto and $4,000 should have been refunded to my lien holder *************** My loan with Santander wasnt credited so between July 2023 and February 2024 I left several messages for Group 1 at the ************ number given to me by ***. On 3/12/24 i finally received a call back from Group 1 and was told they issued a check to Santander on 2/16/2023, it cleared on 12/6/2023 and was check #*******. I requested a copy of the check. Only the front side was emailed to me. I forwarded that front copy of the check to ********* that same day (3/12/2024). Still my loan wasnt credited so I contacted ********* on 4/4/2024 and they stated they need the back of the check as well. The ************************** and I conference called Group 1 that day (4/4/2024) and spoke with a Group 1 agent who stated they would email me a copy of the back of the processed check within a week. I did not receive it. I called Group 1 again on 5/17/2024, 5/31/2024, and 6/21/2024 and never received a call back. I then emailed Group 1 on 6/21/24 asking again for the complete check. No response. On 6/27/24 I sent a follow up email. ************************* from Group 1 finally responded via email stating she requested a copy of the front and back check# ******* and will reply with a copy attached as soon as the agent responds. Again no response. On 7/2/24 I emailed for a follow up. ************************* from Group 1 responded that The agent did not provide a copy of the check as requested. They stated the check was returned to Group 1 and moved to unclaimed property because Santander never received the check. They have forwarded this over to the bank rep for them to void and re-issue the check. I have emailed twice since and Group 1 has not responded. I would like my $4000 that was due to me or my lien holder since 2/1/2023.

  Business response

  07/29/2024

  Hi *****:

   

  It is my understanding that the store has contacted you and advised that we have found that a new check needed to be sent to ********* and we have done that via overnight

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩