Reviews

This profile includes reviews for Ira Motor Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ira Motor Group has 33 locations, listed below.

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  Ira Motor Group

  97 Andover St Danvers, MA 01923-1417

• 

  IRA Lexus Danvers

  101 Andover St Danvers, MA 01923-1414

• 

  Audi Westwood

  375 Providence Hwy Westwood, MA 02090-1909

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  Ira Acura Westwood

  395 Providence Hwy Westwood, MA 02090-1909

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  Volkswagen Norwood

  1280 Providence Hwy Norwood, MA 02062

Review Details

• Review fromCheryl H

  Date: 04/29/2025

  1 star
  BUYER BEWARE! I had the worst car buying experience of my life with ************* of Hanover, MA! While they may treat their customers buying a new Mercedes like gold, I purchased a 3 year old *** X5 hybrid that they received on trade and was lied to even before I drove the 1 1/2 hours to their dealership! This dealership is the stereotypical, shady, lying, bait and switch operation. When i asked if they thought the car was worth the drive, their response "we're a flagship ******** dealer and wouldn't sell any car that doesn't meet our high quality standards". That was lie #1. Lie #2, before I drove there the business manager estimated the trade-in for my car to be between $3k - $5k. After they got me there, they offered me $1k for my car with no negotiation on my trade in or the price they were asking for the ***. Lie #3, I asked if the brakes were checked so that i didn't find out i needed new brakes as soon as i got the car home. Surprise, surprise, within the first 2 days of having the car, i felt the brakes pulsating and also noticed that the brake fluid flush notification was on. I spent $350 on the brake flush. When I called to tell them i needed new brake pads and rotors, and there was a mechanical issue with the hatch, they ignored my calls and messages until after i decided to have the work done at my own expense. Luckily i brought it to *** and they were able to cover it under warranty. Lie #4, 3 different people at ******** were apparently on vacation all at the same time and couldn't get back to me. When someone finally did get back to me i explained that i also needed a new transfer case on my 3 year old car! At this point i asked them to give me the extended warranty at no cost. Their reply, "it would cost us $6K and we can't afford to lose that much money! The icing on the cake was when they told me they would be able to give me a good deal on a trade (less than i paid) if i wanted to trade the *** in for a Mercedes! Unbelievable!

• Review fromCourtney T

  Date: 04/11/2025

  1 star
  Im writing to express my extreme dissatisfaction with the recent service experience at your dealership, *** OF STRATHAM. I brought in my vehicle to have the oil filter housing repaired, only to be handed back a car with a new issuehow convenient that the new problem ended up costing the exact same amount ($400) I negotiated down for the oil filter repair. That alone felt like a bait-and-switch.While Im aware that $200 was taken off the sunroof, that gesture does little to make up for the continued inconvenience, poor communication, and frankly, the lack of accountability throughout this ********** top it off, after all the work was supposedly completed, I got the car back with the brake fluid service light on. Thats basic service protocol, and it's INEXCUSABLE that it wasnt even addressed.This has been hands down the worst service experience Ive ever had, and I will not be returning. Im genuinely shocked by the lack of care or quality ************ father also mentioned a conversation with **** about how these kinds of issues are common with newer ***s. If thats the case, maybe its time to reevaluate how youre building your vehiclesor at least how youre pricing thembecause these problems are unacceptable for what is supposed to be a premium ******* expected better. Youve lost a customer.

• Review fromAnastasia S

  Date: 02/23/2025

  5 stars
  I originally had a 2015 GMC Terrain that was getting up there in miles. And recently got into an accident and the damaged cost more than the car ********* it was time to start the daunting process of car shopping. I started at ***** ***** and didn't find anything I loved. And then knew through my research my heart was set on a *****. I found *** *****. My husband and I were warmly greeted.We worked with ***** ****** he was respectful and patience with us having gone car shopping with our 2 year old toddler. (Bad Idea!) He made sure to check on cars I liked. I drove a CX5 and then my top choice CX30. We went for test drive and had nice conversation. No high pressure sales guy! Came back to show room to overtired toddler who was working off 15min nap and goldfish. Sadly we had to leave last night toddler over shoulder. He gave me his ******** day... Today we came back refreshed ***** texted promptly came in to help us on a Sunday! I did **** online to speed up the process. He talked us through it all. Again very respectful and patient! We then met with finance manager ****** he was super chill and relaxed. He explained things I didn't fully understand and again had patience with us signing paper with a 2 year old singing and drawing.The whole process start to finish was a breeze! I will be in the ***** family for a long time! My friend is also looking for a new car and I will highly recommend who we worked with! I can't wait to drive my brand new car!

• Review fromMrs. F.

  Date: 01/23/2025

  1 star
  2019 ****** Sentra bought less than 2 months and had to have new battery replaced!!! Still dead again infront of my door due to Charger and Alternator!!! Takes forever to get towed by the ********************** who does not fix non ************* cars!!! So they towed to ****** Dealership! Still waiting to have towed again to ****** dealership!!! Im paying for ************* n mbta buses to get to n from work!!!!! Service Manager talks brutal like **** ******* n wont let me cancel the Deal!! No General Manager has responded to my emails or been made aware to rectify this horrible LeMON issue!!!!

• Review fromJodi P

  Date: 12/30/2024

  1 star
  I brought my car in for an oil change. It is a 2020 CX 30 with ****** miles. They called me later that day and told me i needed new front and rear brakes, a new tire, and a new alinement. I was skeptical given the low milage so I declined. When I picked it up they handed me a 6 page report detailing everything wrong - all written in red "critical, needs attention immediately" and proceeded to warn me that it really wasnt safe to drive. My service advisor was **** ********** and he was extremely condencending (I am a woman in my 50s).I then brought the car to an independant mechanic recommended by a friend - showed them the report from ***, and asked them to check. They told me there was nothing wrong with the car. Brakes were fine for at least another ****** miles and tires were in great shape. I have reported them to the **********

• Review fromSandra W

  Date: 12/06/2024

  1 star
  I purchased a 2022 ****** Camry from *** ****** in September 2021. I also purchased a platinum extended warranty when I purchased the car. Last year the air conditioner line was leaking into the cabin of the car. I took it too *** ****** in ************************** and they informed me it was not a service covered under my extended warranty in October 2024. I returned my car to *** ****** service department for a headlight that was full of water. They said they filed a clam with the warranty company and it wasnt covered. This was on a Saturday. On the following Monday I called the warranty company and was told that there was no claim filed since their NOT open on Saturday and there was also no claim filed on line. They advised me to take it to the service center for them to file a claim. I took it to a different service center and it was in fact covered under the warranty I purchased! I would not have purchased the extended warranty if I knew their service center was going to LIE to me when there was a mechanical issue and not honor my warranty!

• Review fromJames B

  Date: 12/04/2024

  1 star
  Wish I could give zero stars. Bought a pre-owned car on 11/02/2024, paid $19000.00 cash with monies collected for sales tax, registration, and document fee. The dealership gave us a 30 day temporary tag, expired on 12/02/2024. The dealership has not registered the car, the temporary plate has expired, and we cannot drive the car nor can we park it on the street. We have called/emailed the dealership nearly every day for the last two weeks and it's one excuse or lie after another. Talk to three people, get three different answers. Meanwhile, the person we gave the car to is walking 45 minutes to work and we're paying for a garage in ****** to store the car so it doesn't get towed on the street. We've bought over 20 cars and this is the worst, most stressful experience. Do not do business with this group. They are not local and own over 250 dealerships--it's a giant machine that does not care about the customers.

• Review fromErin C

  Date: 11/19/2024

  1 star

  Erin C

  Date: 11/19/2024

  I would give 0 stars if I could. Brought our car to **** **** in auburn MA for an air bag recall. A week later the air bag light came on. Mind u we never had an air bag light issue!! Called them to let them know. Claim it had nothing to do with the air bag they replaced, that it's a different issue? But coincidentally we had no issue until they changed the air bag!! But will fix if we pay!! So they want us to pay for their mess up?!! Ridiculous!!

  Ira Motor Group

  Date: 11/20/2024

  ****,

   I have reviewed your review and reached out to the dealership involved and the Service Director will be reaching out to you as well.  

  Records show you came in on November 4th and had the 21s12 recall performed which is replacing the driver's side airbag (horn) .  On November 19th you came in stating we did an airbag recall and now the airbag light is on. We checked over the work performed and confirmed the pins for the airbag were seated correctly and there is no fault with the airbag or the installation. We continued to diagnose the issue at no cost to you, confirmed there was a b0020 code present for an open circuit in the srs system. We went through the pinpoint test up until the point where we needed to start testing for a broken wire/open circuit. You declined any further diagnosis, If we had continued to diagnose and we confirmed it wasn't a wiring issue, the ppt leads us to a faulty rdm which is the module for the air bag system. The module is located behind the dashboard, which would require a partial dashboard pull. This vehicle also has a check engine light and is deemed unsafe to drive by the Technician. I can assure you that there is no way that replacing the horn would cause a wiring issue or damage to the module.

• Review fromNate G

  Date: 11/12/2024

  1 star

  Nate G

  Date: 11/12/2024

  I purchased a 2024 F-150 XLT 3.5L EcoBoost from *** **** Saco on 9/14/2024. On 11/1/2024 I was driving to ************* and lost all acceleration power in the truck and the check engine light came on, followed by black smoke bellowing out of the exhaust. I had the vehicle towed to ************** in *************, which was the closest **** Dealership to where I was (approximately 3.5hrs from my house). Claremont **** confirmed that the turbo blew in my 5 week old truck and it would need to be replaced, due to a ***************** Bulletin. This truck has less than ***** miles on it. I notified *** **** on 11/1/2024 of the situation, they did not offer any solutions or help regarding getting me and my friends back to ***** from *************. I called *** **** again on 11/4/2024 and I spoke with ***** ****. ***** stated that he was baffled to hear about the situation with my brand new truck. I explained that I need a loaner vehicle and he stated that he didn't have any loaners. I explained that I have a 2.5 year old at home that I need to transport to/from daycare, as well as getting myself to and from work. He empathized with the situation but stated he didn't have a loaner, but would talk to Manager ***** ********* and call me back on 11/5. Today is 11/12/2024 and I still have not heard back from *** **** in **** regarding a loaner vehicle. Not having a vehicle for the last 11 days has created substantial stress and hardship trying to get to and from work as well as care for my son. *** **** has made no attempt to try to take care of me as a customer, I will not be doing business with *** **** in the future.

  Ira Motor Group

  Date: 11/19/2024

  Thank you for reaching out via this method.  It is my understanding that your vehicle repair and loaner issues were with another **** location in ***  It is my understanding , as well, that we have since received the vehicle back and provided a loaner for you.  Once we were able to diagnose the issue, it is determined, through testing, that there was bad fuel put into the vehicle.  We have advised looking into insurance claim and or financial assistance from the fuel station you purchased from

• Review fromSamuel P

  Date: 10/17/2024

  1 star

  Samuel P

  Date: 10/17/2024

  I came in knowing exactly what car I wanted with $10,000 to put down and my bank ready to finance the rest and they did not care what I wanted. They would not let me buy a car without financing with them and tried to add as much F& I as they could. Yes, a car dealership can refuse to accept outside financing and may insist that you finance through their preferred lenders. They know most car buyers don't take time to research financing options so they are likely to pass hidden fees into the car loan. I ended up getting an 8.29% interest rate. They told me I am not allowed to refinance until after three months which is not true. They spent so much time pushing me into financing with them that we didnt really get to go over the service package. It is possible to cancel the ************** package but the ResistAll 360, Ikon Connected Car Technologies, and any other add ons offered by the dealership are not able to be cancelled. Research these before visiting. When I spoke with their sales representative on the phone the next day they referred me to a third party website ***************************** This would take 4-6 weeks to process and requires contract numbers that the ToyotaCare Plus and Service Agreement contracts had on them but the Tire and wheel protection plan did not have on it. I was then referred to call another representative which seemed like they were with ******. This was not ****** however but another third party, ************************* They told me they canceled all of the service agreements and sent me email confirmation but I found out that this was that was not true when I was able to get this resolved once I was able to get in touch with ****** ****************** but I had to find their contact info. They confirmed that the third party only canceled the tire service agreement and then made a duplicate ********** agreement. *** was able to cancel all of the service agreements and I refinanced with my with a 6.08% interest rate.

  Ira Motor Group

  Date: 10/22/2024

  We have received your review and our General Manager at this location has been trying to reach you to get the particulars regarding your concern.  He has left voice mail and email messages for a return call to resolve.  Please reach out to ****** ******* at ************************************** or ************ directly.

   

  Thank you