Complaints

This profile includes complaints for Glitterati Style, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Glitterati Style, Inc.

  30 Maple St Danvers, MA 01923-2812

• 

  Glitterati Style, Inc.

  PO Box 2001 Danvers, MA 01923-5001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ****** *******. My daughter and I recently went to GLITTERATI prom dress store in ******* MA @ the ************************** daughter found a dress, tried it on three times and realized that was the dress for her.We put a $320 deposit down on the dress on February 5.On March 10, we went to pay off the remainder of the dress to finalize the purchase and be able to bring the dress home.When we got to the store, they could not locate the dress and they had lost all of our information and could not help us.I had the email receipt to prove that we put a deposit down on the dress.After much investigation on their part, they still could not locate the dress or any of our information.We had asked if we could look at dresses to see if there was something else that she would like.We were told that we could purchase another dress of equal or lesser value than the dress that she initially wanted.After trying on a few dresses, she found a beautiful red dress that fit her perfectly.We approached the employee to finalize the sale and to leave with a new red dress.We were told that we could not purchase the dress, that they needed to do some investigating to make sure their information was correct.I was told I would get a call the next day regarding when I could pick up the dress and finalize the sale. After three days, no phone calls no contact. I went to the store today to pick up the dress. Once again they made an excuse not to give me the dress. They told me that a manager will not speak to me. They advised me that they dont give out refunds.

  Customer Answer

  Date: 03/24/2025

  I have not heard from the business in response to my complaint.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a prom dress from the Glitterati store at the **************** in *******, ** on Tuesday, 2/18/25. The sales person was the one who helped my daughter zip up the dress. We were charged about $440.00 for the dress. When we got home and my daughter tried the dress on again, it was obvious the dress was too tight when I tried to zip her into it. I went to the ************************** website to see if I could get her the correct size. On the website, the dress is listed for $298.00. I called the store to see if we could get the correct size and to ask about the significant price difference. They graciously let us switch for the correct size and stated the price on the website was incorrect and was to be updated to the price we paid at the store. Four days later the website still has the price of $298.00. I am not sure if this is something the BBB checks into. It seems to me the price online should match the price in the store. ********************** item# for dress is A0850. We gave a $10 tip to the sales person at the store and were not given an itemized receipt. They also took the price tag for the dress.

  Customer Answer

  Date: 03/05/2025

  I have not heard from the business in response to my complaint. I reached out to them by phone, prior to contacting BBB and have not heard a response.  The dress online is still marked $298 while in the store I was charged over $450 for the exact same dress.  Thank you!

   

  Best,

  *****

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new dress at the store on 23Apr2023. The dress was given to me with no apparent garment tags or any indicator of any designer of the dress. I was very surprised when I saw none affixed to the dress whatsoever after I purchased the dress for $398.00. I contacted the store where the dress was purchased on 23Apr2023 referencing the designer referenced on their receipt (attached). They replied that the designer was a brand new designer and that she did not want to miss the prom season and did not supply the store with any garment tags. The visible tags on the dress were a size xs/2 and a made in ***** tag only. Attached you will find all the correspondences regarding the non-labels and reasoning behind such. I also made them aware on the 23Apr2023 that there was a highly visible area on the dress where the sequins were missing. The designer also responded in a different email chain with a response corroborating the story of the store with a website link at the bottom of the email (attached). The website at the time may have had one dress and frankly looked made up selling dresses for **** ** dollars. Also I took the dress to a tailor to have alterations performed and she relayed to me that she had worked on the same dress for another client last year which makes me second guess the previous scenario from the owner of glitterati style. This designer *************** and the dress style I purchased is not referenced anywhere on the glitterati style website.

  Business Response

  Date: 06/08/2023

  Tell us why here...As part of our response to the customer's complaint, we will attach email correspondence between our company, the customer and designer as well as the customer sales receipt. 
  The customer, *******, purchased a prom dress from our *******, ************* boutique on Apr 23, 2023. The prom dress they purchased, style 30001TT Electric Blue 2, was manufactured by Chandalier Inc..  She was given her sales receipt which clearly states the designer, style, color, and size of her dress. The dress they purchased was designed by award winning designer *************************. ****** had previously designed for multiple companies before starting her own company, *************** this year. *************** dresses are produced in *****. Production was delayed and the dresses were shipped to our store directly from ***** without the designer hang tags in order to get them before the end of prom season. The hang tags and beading were shipped to ** separately but were lost in shipping and never arrived. The dresses arrived at the end of March and we had them on display in our stores by the beginning of April. The customer purchased the dress and our check out associate only removed the Glitterati security hang tag before bagging the dress up for the customer. This is standard practice to remove the electric tags so they do not set off the alarm at the front door. Typically dresses have designer tags attached delicately to the dress and occasionally will fall off. Even dresses that arrive with the designer tags attached, occasionally fall off due to being secured by a few pieces of thread.
  Per our email correspondence with the customer, we explained the situation to the customer while involving the designer/owner of Chandalier. The customer also informed us that the dress was missing a small patch of sequins. Loose and missing sequins is common with all sequin dresses due to the delicate nature of the product. We always have available extra beading and sequins and offer additional beads/sequins upon request. Part of the job of the seamstresses altering sequined/beaded dresses is cleaning up loose strings, tightening eye hooks and straps, as well as filling in missing sequins at no additional cost. Most of these dresses have additional sequins at the bottom. If they are heming the dress, there are thousands of extra sequins on the extra material that they cut off during the hem. This is common practice with the seamstress. If someone purchased a dress from one of our boutiques and they had an issue with the sequins, We would have our in-house seamstresses fix/replace sequins at no cost to the customer.
  The designer apologized and offered to ship the customer a package of additional sequins and the designer hang tag. This brand is also sold as a private label and is sold in hundreds of different small boutiques including ours. Some boutiques will opt to put their own label on it and sell it as their own house brand. However, we were waiting for the designer, **********, to ship us additional tags.
  As far as the website link, we are not familiar with what link was provided to *******. We understand the designer has a new website under construction. In regards to there being no images regarding this brand's dresses on our website, we are still waiting for images, descriptions, and attributes from the designer. This is a process that takes the IT department to complete. As soon as it is completed, they will be displayed prominently on our website.
  
  

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came to the ****** Store (Sunday January 22, 2023) for my daughter's prom gown. The gown we bought broke as soon as we got it home. My daughter tried it on to show her dad and the strap broke right off, not only that we discovered a large PULL in the back of the dress, almost as it the woman bagging it may have gotten it caught on her jewelry or something. I called the store only to be told that we will have to pay to have it fixed and to make an appointment with their alterations department. We expected FAR better quality from this store and I am convinced we got the bait and switch. We had found the gown and had asked them to hold it so we can check another store downstairs, before making our final decision. When we came back to purchase the dress it was brought out to use bagged and ready to go. Shame on us I guess for not trying it on again before walking out of the store. I am absolutely gutted that this company does not stand behind their product.

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************