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Find a Location

J.D. Byrider Auto Sales has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • J.D. Byrider Auto Sales

      311 State Rd 337 Dartmouth, MA 02747

    • J.D. Byrider Auto Sales

      615 Reservoir Ave Cranston, RI 02910-1633

    • J.D. Byrider Auto Sales

      710 William T Morrissey Blvd # 720 Boston, MA 02122-3521

    • J.D. Byrider Auto Sales

      1675 Main St Brockton, MA 02301-8120

    Business ProfileforJ.D. Byrider Auto Sales

    Used Car Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Massachusetts Attorney General vs. Venturcap Investment Group V, LLC

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    On 9/26/2017 the Massachusetts Attorney General's office announced that it had filed suit against Venturcap Investment Group V, LLC for allegedly using predatory practices in its sale of defective vehicles with high cost loans at four locations in Massachusetts.

    The AG’s lawsuit alleges that JD Byrider took advantage of consumers by routinely trapping them in an unsustainable and unfavorable sales package, known as the “JD Byrider Program.” This program generally involves selling drivers a poor quality car with a high cost loan, along with an expensive extended service contract, marketed through an aggressive and misleading advertising and sales campaign.

    According to the complaint, consumers were unaware that JD Byrider priced its cars at more than double their retail value, and required drivers to sign on to a car loan with an annual percentage rate of 20 percent, regardless of their credit qualifications. JD Byrider bundles its expensive and limited extended service contract into the loan as well, forcing consumers to pay 20 percent interest on that product. To get the benefit of the service contract, consumers are then required to use a JD Byrider service center.

    The AG’s Office alleges that the cars sold by JD Byrider are defective and sometimes inoperable, despite misrepresentations of time and money spent reconditioning them prior to sale. Hundreds of cars have been returned by consumers to JD Byrider for repair within three months of purchase due to the mechanical breakdown of a major component such as the engine, electrical system, transmission, brakes, or drive train.

    The AG’s complaint further alleges that JD Byrider employs a faulty underwriting process that underestimates the consumer’s expenses and costs in order to qualify them for loans they can’t afford.

    As a result of these practices, the AG’s complaint alleges, more than half of JD Byrider’s deals fail or end in repossession, causing substantial and long-term economic harm to consumers not just due to the inflated costs, but due to losing transportation and suffering long term damage to their credit as well.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    J.D. Byrider Auto Sales offers a variety of pre-owned vehicles for sale. 

    Business Details

    This is a multi-location business.

    Find a Location

    J.D. Byrider Auto Sales has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • J.D. Byrider Auto Sales

        311 State Rd 337 Dartmouth, MA 02747

      • J.D. Byrider Auto Sales

        615 Reservoir Ave Cranston, RI 02910-1633

      • J.D. Byrider Auto Sales

        710 William T Morrissey Blvd # 720 Boston, MA 02122-3521

      • J.D. Byrider Auto Sales

        1675 Main St Brockton, MA 02301-8120

      Headquarters
      311 State Rd 337, Dartmouth, MA 02747
      BBB File Opened:
      5/23/2000
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Incorporated:
      5/13/1996
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      15
      Alternate Business Name
      • J.D. Byrider
      • Venturcap Investment Group V, LLC
      • J.D. Byrider Car Sales
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 7:00 PM
      F:
      10:00 AM - 6:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Paul Bonin, Vice President
      Contact Information

      Principal

      • Mr. Paul Bonin, Vice President

      Customer Contact

      • Mr. Paul Bonin, Vice President
      • Mr. Christopher Carbone, Associate
      Additional Contact Information

      Fax Numbers

      • (401) 781-2823
        Other Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      So I purchased a car from them 3 months ago and everything went good. However, I agreed to do a down payment of 500-1000 dollars which is all I could afford however after reviewing my account online I see that they charged me a deferred down payment amount of 2100 dollars which I did not agree to. I was blinded by happiness of getting a car that I didnt catch on the dishonest and scamming things they were doing in the background. Im
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brodie R

      1 star

      02/07/2024

      Purchased a vehicle at Dartmouth ** location- warranty just expired- and now needs a new engine.JD has no corporate number- no customer service- Dartmouth phone numbers no longer work-We were able to contact our attorney general- and have filed complaint- meanwhile ** still has not responded.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

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