Business ProfileforPro Automotive LLC

I went to Pro-Automotive to have my vehicle repaired. The repair was to replace a timing belt and to change a head gasket which they indicated was leaking. The total cost of the repairs was just under $4,000. The initial repair was not successful and the head gasket was still leaking. The vehicle had to be towed back to the shop the day after the initial repair after it broke down. The shop attempted another repair which included another new head gasket. The shop once again certified the vehicle repaired. The head gasket again was still leaking. The vehicle was again towed back to the shop and they indicated that now the problem was a cracked engine block. This was never mentioned previously by the shop. They now indicate my vehicle needs a total engine rebuild and want an additional $6,000. I declined to have this work completed as they could not even confirm where the engine block was cracked and indicated they would be unable to tell me that unless I committed to the repairs. I am not sure the engine block is cracked or if the shop just doesn't want to honor the warranty promised on the head gasket repair. What I do know is I had spent $4,000 to have a minor head gasket leak repaired. Now I have a vehicle at a minimum with a major head gasket leak or a cracked engine block. If the block is cracked it is the shops responsibility because they repaired the vehicle incorrectly causing it to need to be towed the day after it was repaired. I want to stress again they never mentioned a cracked engine block on the two prior head gasket repairs. Some additional details follow: 11/25/22 was the date of the initial repair on my 2010 Subaru Forester, on 11/26/22 the vehicle broke down after the initial repair and needed to be towed, the repair costs total $3,916.80, the business committed to a head gasket repair with a 3 year 30,000 mile warranty. I have attached the initial work order and two photos of the leaking head gasket after it was repaired.