Complaints

This profile includes complaints for Compass Medical, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Compass Medical, P.C. has 8 locations, listed below.

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  Compass Medical, P.C.

  1 Compass Way East Bridgewater, MA 02333-1465

• 

  Compass Medical, P.C.

  673 Bedford St Abington, MA 02351-1921

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  Compass Medical, P.C.

  430 Plymouth St Ste 100 Halifax, MA 02338-1342

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  Compass Medical, P.C.

  54 Miller St Quincy, MA 02169-4725

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  Compass Medical, P.C.

  21 Bristol Dr South Easton, MA 02375-1199

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Compass Medical in ******, ************* for a physical exam. Following my visit, I received a surprise bill for a normal office visit in addition to the preventive care visit and lab fee on the same day, despite the total visit lasting less than 15 minutes. I believe this billing practice is unfair, unjustified, and violates the No Surprises Act for surprise billing.During the physical check, the doctor initiated a conversation about my health history, which lasted less than a minute, which he knew was not covered in the physical exam, but did not inform me. My total physical exam lasted less than 15 minutes, and I had not planned on discussing any pre-existing conditions on that day.I did not receive any notification from the doctor or staff ahead of time that I would be billed for a normal office visit, nor was I aware that discussing my health history and ordering additional tests would result in an additional charge. Never heard any of my friends got billed for a separate office visit during their physical exams. I had a urine test under the same medical provider as part of my annual physical check in 2021, and that doctor did not charge me for any additional fee. I find it unreasonable that this new doctor charged me $170 for a one-minute conversation and test ordering, especially since ordering tests is a normal part of the physical exam process.I believe that the office's billing practice is abusive and goes against the principles of fair pricing in healthcare. I am requesting your assistance in resolving this matter. I am not seeking to dispute the urine test fee, which I have already paid, but I do not agree with paying the "normal office visit" charge.Just because they are not obligated to inform me that they will charge additional fees for discussing health history during the physical exam doesn't mean it's morally right to do so. It appears that the doctor is manipulating the system to generate more revenue.Thank you for your help.

  Business Response

  Date: 03/28/2023

  Thank you for allowing us the opportunity to respond to this complaint. Please see the attached letter which includes our response. Thank you.