Carpenter
Only Once Custom Carpentry, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Carpenter.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December 2021 I hired the owner ********************* to replace rotted floor and porch trim and railings on my front porch. When I thought he completed the job I paid him $5,000 but asked him not to forget the little corner railing piece of of 6 inches which he took off to measure it in the store and inadvertantly forgot to replace it with the new piece. He said he'd bring it right back snd complete the job. Weeks went by, phone calls from me, more weeks, more promises fom him, months went by, more phone calls and more promises. Then I started texting him and he got angry, stated he was too busy and then said he'd charge me $200 plus for setting up machinery and time for this porch job he was hired for in the first place. Now I have a missing trim piece right in front of my porch which is so obvious. He also charge me $700 for a pallet of bluestone for a stepping stone path and it was on sale for $46 less. He kept the money and now claims thats for charging me to go to look at the stone at the stone yard without telling me in advance there would be a charge.I could have gone myself and worked with a sales person over there. He was charging me for the stone only because I asked him at the time how much the pallete of stone was. This is a dishonest man trying to take advantage of an 82 year old woman.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
181 Quaker Meeting House Rd
East Sandwich, MA 02537-1311
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.