Business ProfileforViva Tubes, LLC

On 1/31/24 I ordered a New Matched Quad (4) Electro-Harmonix 6SN7 Gold Pins Vacuum Tubes Item NP137-4. I paid a premium for expedited shipping knowing that both ***** home and **** regular mail are the least reliable shippers in the country right now. I paid a premium to be assured my shipment would take priority. I received an email the following day from Viva Tubes that my product had shipped with a tracking number. I tracked the package later that day and found that it, in fact, had not been shipped but a label had been created but the shipment was not picked. I again tracked it the next day only to find the same message. I contacted Viva Tubes that day to request information on my shipment. I did not hear back on Tuesday or Wednesday and my irritation grew to the point where I lost my temper. Finally, I received an email back with the speculation that sometimes if the **** does not scan the package it is indeed routed but no tracking information would be available. I again tracked it on Thursday, the day I was supposed to have the product in hand, only to receive the same message. By this time I was irate. O contacted VIva tubes again and they refunded my shipping cost and stated explicitly they would refund me the full amount if I did not receive the tube the following day. I did not and they did not. Instead, I received a very stern non-apologetic note from the owner claiming that I was abusing his employee and he would no longer communicate with me or send a return label for the late tubes that I had ordered elsewhere in the meantime and got overnight from ****** for less money than via **** I decided to keep the tubes, because of the other tubes I ordered I like only to find out that one of the tubes sent by Vivatubes was defective and since the owner has blackballed me he will not fulfill his legal obligation to honor his product. I would like a refund for $71.