Complaints

This profile includes complaints for Brahmin Leather Works, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Brahmin Leather Works, Inc.

  77 Alden Rd Fairhaven, MA 02719-4639

• 

  Brahmin Leather Works, Inc.

  54 Graham Rd Fall River, MA 02720-4705

• 

  Brahmin Leather Works, Inc.

  22 Bannisters Wharf Newport, RI 02840

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Brahmin backpack was given to me as a gift last year. The back pocket seam is coming apart. This brings the quality of merchandise in question, as I've purchased Other leather goods without issues.I contacted customer service for assistance and was informed the registration process for items is no longer in place.I would need a receipt for a free repair or pay if I do not have a receipt. Since the item was a gift and at the time I used the registration process to validate purchase.There is no longer a receipt available.I am saddened by this, as I am a loyal customer of ********************** items.I'd hate to inform my friends you no longer stand behind your product.This is such an inconvenience.

  Business Response

  Date: 02/07/2025

  Our **************** Team is actively communicating with the customer to send the bag in for repair with a prepaid shipping label. We are committed to resolving this matter as quickly as possible.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was from *** saying they refund brahmin leather for these 3 missing orders, but ************************** is refusing to refund me! I need the $900 back for these orders!! Dear ****,Thank you for reaching out. I do apologize for the inconvenience caused. As I can review the system for the package, the claim is in process and if the claim is approved, the amount will be paid to the shipper, as per our agreement with the shipper.The claims department has been in touch with BRAHMIN LEATHER WORKS and put forth your case to them. However, it would be up to BRAHMIN LEATHER WORKS, whether to pay the claim amount to you.I do understand your concern. However, you need to get in touch with the shipper again, which in your case is **** for an appropriate resolution.Regards,********** ******************* Representative For quick and easy answers, please visit our *** Help and Support Center.Manage shipments on the go with the *** Mobile App.English app ************** English My Choice

  Business Response

  Date: 02/03/2025

  We are sorry to hear about the delivery issues this customer has experienced. One order has been refuted, and we continue to work with this customer to reach a resolution for the other two orders.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

   

  for order with tracking number: 1Z0217370343225150, *** says they refunded the merchant, but they refused to refund me for it. For the 2nd order, with tracking number: 1Z0217370375152848, *** also refunded the merchant since they could not find the package, but merchant refused to refund me claiming I received the package,  for last order with tracking number:1Z0217370377329243, *** refunded the merchant and the merchant refused to refund me!! The merchant is trying to keep the money from *** for items I didn't receive!! I need the orders refunded to an ecert as the merchant agreed to do, and then said they couldn't because they claim i received the orders which I did not!!! This has been going on since 10/1/24, so I need to be refunded for these 3 orders now!!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  Business Response

  Date: 02/05/2025

  We are sorry to hear about the delivery concerns you have been experiencing. We will follow the *** recommendations and issue a credit for two orders. However, we were unable to issue a credit on the third order as *** voided and cancelled the claim that was filed as proof of delivery was provided. Please connect with customer service with any questions.

  Customer Answer

  Date: 02/06/2025

   

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  Hi,
  Ups told me they refunded this order 917234 as well. The tracking # is: 1Z0217370343225150.
  this is what the claim 
  Claim Detail
  *** Next Steps
  The search for your package is complete. We have been unable to locate your package. We will forward the search results to th
  Claim Information
  Check Claim Status:
  Package Search Complete - Package Not Found
  Status Detail
  Package Search Complete, if you have questions please contact the shipper for further details
  Tracking Number
  1Z0217370343225150
  Claim Type:
  LOSS
  Merchandise Description 1
  Women's items
  Number of Items
  4
  Cost per Item
  148.00 USD
  This is also the email I sent to *** and they responsed saying all 3 orders were paid to the sender! So, I need this 3rd order refunded to an ecert since I don't have the credit card or bank account anymore.
  Dear *** customer,
  Thank you for contacting ***.
  Upon reviewing your case details, we are pleased to inform you that your claim has been finalized and paid. According to our records, the payment was issued, and the check has been sent to the shippers address.
  We kindly request you to contact the shipper, as they will assist you in this matter.
  For further assistance, please contact us again.
  ***** D
  *** ************* Representative
  
  
  For quick and easy answers, please visit our *** Help and Support Center.
  
  
  Manage shipments on the go with the *** Mobile App.
  
  
  English app English Account Number: **********
  
  
  Tracking Number(s): 1Z0217370377329243
  Description: Delivery Street Address Address Line 1:: ************ Address Line 2:: Unit 464 Hi, These 3 packages with tracking numbers: 1Z0217370377329243 1Z0217370375152848 1Z0217370343225150 Were not received. It says that *** issued a claim to the sender, but the sender is refusing to refund me, and is not getting back to me! Are you able to refund me for these 3 
  
  Regards,
  **** Atherholt 
  
  
  
  
  
  
  
  
  
  
  *********************;
  
  
  Skip To Main Content
  
  L
  
  
  
  Claim Detail
  *** Next Steps
  The search for your package is complete. We have been unable to locate your package. We will forward the search results to the shipper.
  Your Next Steps
  If you are the shipper, you can Contact *** for more help.
  View My Dashboard
  Claim Information
  Check Claim Status:
  Package Search Complete - Package Not Found
  Status Detail
  Package Search Complete, if you have questions please contact the shipper for further details
  Tracking Number
  1Z0217370343225150
  Claim Type:
  LOSS
  Merchandise Description 1
  Women's items
  Number of Items
  4
  Cost per Item
  148.00 USD
  Attached Documents
  1
  Note: Before you upload payment documents, click on Update this Claim at the bottom of the page to verify that all information is complete and accurate.
  Add this Claim to My Dashboards
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  Regards,

  ****

   

   

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a purse from brahmin leather works. I am trying to get a refund or replacement. As I believe the purse was faulty. But brahmin are not wishing to give a refund or replacement.The item cost $455 plus tax. Now I can't use the purse very upset.I wore the purse 1 time it was my husband who noticed the blue color on the ivory.He brought it for my birthday gift. Which he had to save for .So I truly believe this was sent out like this ifaulty and I did not see it. Could only see it when I had my glasses on.

  Business Response

  Date: 11/12/2024

  We are sorry to hear about the issue this customer has experienced with her handbag.  We have reached out to her by email and have issued a return label in order to process a refund once the item is received.  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BRAHMIN handbags has always been my brand. Bought a ****************** ********* 10/15/2023. I own several Brahmins so this one was hardly used.Pulled it out in August 2024 and the outside of the bag is peeling. It looked like the coating was rubbing/peeling off. Its stored in my dark closet, in its dust bag/sitting on a shelf with all the others.Sent in pics and receipts. **************** sent a prepaid label. **** to their repair shop and received it back. Great!Used it for one day and again the peeling continues. Sent pics this morning 09/17/2024.Sent another repair label instead of an exchange that I asked for. Ridiculous! This company is happy to sell their bags to me for 20 years and then NOT treat loyal customers with respect regards to time and money.

  Business Response

  Date: 09/18/2024

  We are sorry to hear about this customer's issues with her handbag. Once received, our repair team will be reaching out to her to assist with the next steps for a warranty / exchange.
  
  We are grateful for her many years of loyalty to Brahmin.

  Customer Answer

  Date: 09/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the purse on line 6 mo ago and the leather was peeling off. So I contacted the warranty company. Mailed my package with receipt. Heard back from warranty and was told that the warranty will not cover the repair that it was not a defect in the product. And if I want repaired, I need to send $40 for repair.

  Business Response

  Date: 09/23/2024

  We are sorry for the difficulty the customer has had with her handbag. The handbag has since been repaired for her and has been shipped back. This should reach her early next week.
  
  We hope she is able to enjoy it for many years to come.

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was sent in for warranty repair in April along with receipt. Emails have been sent inquiring about repair and no response was received. I spoke with customer service and received an update. My item was out of stock and a credit was agreed upon for the amount paid. The credit was to be issued by the end of the day. Fast forward to almost a month later, unanswered emails and no credit issued.

  Business Response

  Date: 07/16/2024

  We are sorry to hear that this customer has had a disappointing experience with our repair department and look forward to working with this customer to resolve the issue. We have made numerous email attempts to various email addresses and several phone calls to reach this customer.  We are offering her a credit value for her warranty exchange to be used on Brahmin.com towards another item.   Another voicemail was left today attempting to help resolve and finalize this credit for her.  We encourage her to call our ****************** at ************** at ext ******************** finalizing this transaction.  
  
  

  Customer Answer

  Date: 07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a brand new purse via *** from Brahmin on November 9, 2023. The purse had several defects, so I called customer service. I was told that I would have to take the box to return it in to a *** place.Now, I have a big problem with that. They made the defective purse and sent it to me. The defects on the purse are not my fault. I am handicapped in a wheelchair, so I am not able to take it to a *** place. I live alone, so I will have to find someone to take it for me.Needless to say, this is a huge problem for me, and I did not make the defective purse and send it out.I asked if they could have *** pick it up, but they said thats not possible in my area. What??? Why not??? This situation is totally unacceptable and unfair to me. Brahmin has just lost a customer. This was to have been my birthday present. So much for that!

  Business Response

  Date: 11/15/2023

  At Brahmin, we strive to offer the highest level of service to our customers.  ************** *** did not provide our agent with the option of requesting a pickup at this customer's location.  While looking into a viable, alternative solution we have found that the customer sent the handbag back to us.  It was received in our warehouse on Monday and the customer was refunded promptly.  Our sincere apologies that our carrier was unable to accommodate the request.

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  An apology after the fact is too little too late.  Your attitude towards this issue and the fact that your quality control is severely lacking has caused you to lose me as a customer. And I own dozens of ********************** pieces. You've lost someone who's been a Brahmin fan for 20 years. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister, ****************** purchased the ******************* ***** ********* Cross Body purse for my husband as a gift to me on 3/9. It was given to me on my birthday 4/5. This is Item# Q86170800778 under Invoice # ******** in the amount of $227.90. On 5/31 I sent an email to Brahmin informing them that I received a defective product and would like a replacement. The purse has threads that are pulling apart on the purse at the seams. They responded by stating that since I hadn't registered the purse within 30 days, they were unable to assist. They said that I could pay to ship it back and pay for repairs. Since it is a poorly made product, they should pay to return the purse and exchange for a quality purse. Attached is a picture of the purse, Invoice and email correspondence with Brahmin.

  Business Response

  Date: 07/06/2023

  Brahmin takes pride in the quality of our products, and we are sorry to hear that this customer had a disappointing experience.  While this style is unfortunately out of stock,we would be happy to issue a refund upon return and offer recommendations for another item.  We have issued a prepaid return label to expedite the process and look forward to working with this customer to resolve the issue.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/23 I sent in 2 items to be repaired. A leopard ******** and a vintage key fob. The ******** was returned. The key fob was not. Upon calls and calls someone finally called me back on Monday asking me to send a photo of key fob. I had already sent in numerous photos before sending it in and while questioning its whereabouts. Upon calling I have been insulted by you paid what? Are you crazy? For an exclusive brand they should be proud their retired product bring such demand. Then Monday afternoon 2-6-23 I received a email stating that my repair was being returned not repaired but returned. The same day I was asked to send a photo. Then latter in the week Wednesday I believe, I received a email saying that they could not find it offering a new fob worth less than half of what I paid my fob in replacement.I called she said her boss said that is the best they could do. By filing this I am giving them a chance to make this right. I have other testimony from other people on how they have been done by the repair department. Sending in a wallet that she was told would be double stitched, instead no stitching, touched up with paint that doesnt match. Bags sent in that were not processed. Missing items . Time you fix some issues.

  Business Response

  Date: 02/13/2023

  The customer sent in both a handbag and a vintage key fob for us to repair. Unfortunately, when we opened the package, the key fob that was included went missing. The team carefully searched for the missing item but were not able to find it. As a solution, we offered the customer a new product. Understandably, this was not a solution the customer felt comfortable with. During this time, the team did locate the **************** for the lost key fob with the intent to replicate the item to the best of our ability. Additionally, we will include another key fob from that same season. We spoke with the customer expressing our sincere apologies for the situation and let her know that we will be sending her these two items as soon as possible.  

  Customer Answer

  Date: 02/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I wish they would have offered me the option to purchase the keychain clip to add to the fob. But as long as I get a vintage fob not a new **** I am pleased 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Medium ***** Pixie Dust ********* on October 5, 2022. The cost was $347. 25 with tax. I received the bag and opened the box to make sure the right handbag was received but I left it in the plastic and the original box. On October 28, I initiated a return and made sure the bag was still in its plastic and original box before taking it to my local *********** Brahmin included a prepaid label but I was unable to print it at home. I watched the clerk place the prepaid label on my box. On November 3, 2022, I received an email from Brahmin **************** advising me that they received a pair of sneakers instead of a handbag and that they would shipping the sneakers back to me. The sneakers were brand new, and certainly not in the box I used to send the handbag back in. I was able to look at the original *** label still on the box and see who originally ordered the sneakers; I sent a text to the number on the label. The original recipient lives 20 minutes away & was using the same *** location to return the sneakers with a prepaid label. Somehow, the labels were switched, but he does not have the handbag. It is lost and appears the mistake was made at the local ***, but Brahmin has declined to file a claim with ***; I am unable to make a claim as the label was prepaid by Brahmin.