Business ProfileforSagres Travel Agency

Sagres Vacations refuses to assist me/my family to recoup unexpected, additional expenses incurred during a pre-paid trip to *******, ******** (12/26/21 to 1/2/22) they booked for me, my wife, father-in-law and 4 adult children. As a result of one of my children testing positive for Covid after arriving in *******, we were unable to participate in the trip itinerary and are requesting reimbursement for the following expenses: 1. TAP airlines refund of $4,560.38 for the air fares of the 7 return flights that had to be rebooked. 2. ************************** Hotel charges of $581.67 - 2 rooms for 3 nights beyond our original trip reservation due to the Covid quarantine requirements. 3. Hotel to airport travel transfers in ******* for a total of $100. 4. Covid tests taken in ******* for a total of $500. Note that we were told by Sagres before the trip that we could not cancel or postpone the trip, despite the ***** outbreak at the time, without forfeiting the money pre-paid (~$3,500/person, times 7 people =~$24,500) for the trip, and they provided us assurances that travel to ******* was safe and that should anyone end up testing positive for Covid in ******* that our travel and arrangements would be covered by ********** Govt. Unfortunately, that was not the case and we had to make our own arrangements and incurred new additional costs for the flights home, hotel nights as stated above. I contacted Sagres to recoup these expenses to no avail. After sending a certified letter, they have ignored all requests so far.