Customer ReviewsforThe TJX Companies, Inc.

Horrible experience about IN STORE purchase This is the most humiliating experience of my life After purchase of two big vase ,Home Sense representative tried to put all in my car. While she tried to put vases in my car, she damaged my car refusing any help from me. After she put both vases in , my car was all damaged , paint is scratched around door . I paid for two vases cca $480 , Pain work on my car cost me $550 . After contacting The TJX Company they send me refusing and ignorant e-mail about helping to solve this problem. I'm spending monthly around $1000 in HOME SENSE but now I'm considering to change store. Forever.

Horrible experience about online shoe purchase. I returned shoes within 24 hours of receipt in original box. Two and half weeks later I am notified that they are returning shoes via FEDEX to me because they had been worn. Not true. They were never worn and brand new. They are not refunding my $699.99 purchase. I am reporting to *** ****** ** ******* ** ****** to complain about this poor business practice. Obviously, someone at Marshalls damaged shoes so refund would not be given. I haven't yet received returned shoes but their business practice in UNACCEPTABE. I want everyone to know that online shopping Marshalls experience is fraudulent and should be avoided.

The employees at this location are tricking peopel into applying for a credit care. They tell you that you are signing up for a rewards card and never mention that it is a credit card applciation. This is gross and dishonest.

TJX ,Home Goods and Marshall's are selling decorative accessories made in China and they are putting a label that they are made in India. They didn't notice that the real tag was inside the vase and that is a scam!

I guess TJ Maxx is no longer getting my service after you increased the APR for my credit card to 35%. For someone with a high credit score and a perfect on time payment. 35% is insane. Nonetheless, 32% it's at now. No thanks, no more TJX CC. And no more shopping at TJ Maxx or the other stores affiliated with them. Wish you luck.

It looks like Marshalls or TJX company does not allow written complaints even on their website. Every time I try to put the complaint, I get a message saying that my session is expired due to inactivity even within 30 seconds. So here I am complaining again. I had a horrible experience in the Marshalls store on 10 Feb around 7:30PM. I have been coming to this store since 2015 but never had to face such humiliation for returning 36$ worth of clothes which had their original tags on. The store associate and the manager in charge scanned my Drivers License as I didn’t have the receipt but refused to take the return of the two pieces of clothing that I wanted to return which I bought around end-Dec/beginning Jan. They told to face that I have attached the tags myself and Marshalls don’t sell the brands. When I said that they can authenticate if they would scan the tags which they refused blatantly. They also insulted me more by asking the associate near the gate why he allowed a person like me to get in the store. This is the most humiliating experience of my life in any store in front of 20/30 people and this is not right especially for a 36$ return. You cannot tag someone thief when you don’t have any facts. I am 100% sure that I have been racially profiled because of my Asian look. Either you guys take action or I am going to take next action from my side. I have the photos of the original tags with the clothing if you guys need them. This was totally unnecessary for a 36$ return and definitely uncalled for humiliation. Thank you and I will be waiting to hear back from you.

On 1-27-24 I made an online purchase from Sierra Trading Post. Within minutes, my bank account was debited for the purchase. Within an hour, I received an email cancelling the order stating that they couldn't verify my bank information. The money has already been taken from my account. I tried to call but there's no one to answer calls on Sat/Sun. I sent an email and got a "canned" response: Don't worry, your card wasn't charged and to wait 5-7 business day to see the charge-back. Why should I wait 5-7 business days to get my money back when you say you can't verify the info? It was taken from my account within minutes. Put it back within minutes. I'm an extremely angry and unhappy customer. Sierra Trading Post (or any TJX Company) will never get any of my patronage again. Customers should not be treated this way. Will be filing a complaint with the MD State Attorney's Office.

Regarding ONLINE ORDERS WITH TJ MAXX: Their online system does NOT follow their guidelines that they give you when they explain shipping. For example, I called today and its been 10 days since I placed the order and there has been zero movement on the order. I called customer service and sat on hold again forever, finally had to put my number in for a call back. They called me back and told me that I had to wait until tomorrow, to put in the system a request to cancel. She directed me to call back tomorrow again and waste my time. She did confirm that there was NO movement or shipping yet on my order placed ten days ago online. She put me on hold to ask a manager if she could cancel earlier than tomorrow, and came back and said she couldn't reach anyone. So I had to call back AGAIN tomorrow. I submitted a request online to cancel, as she recommended, but based on previous experience, they wait to answer the email for a few days then say its too late they have now shipped out the order. Then I have to wait for it to arrive and then go physically take it to a store to return it due to their error of it not arriving on time. Today I did submit a request online, but almost guarantee it will be answered with the same response in a few days. I called customer service back, and spoke to the girl again who said she could actually try and escalate to a manager. Again, put me on hold for a few minutes and comes back and says she can't reach one. This time she gives me a case number of CS9516745 and says a manager will call me back. They continuously cannot fulfill an order in the timeframe of which it states it will be received online under their standards listed on their website. Then the c/s line always tells you have to all back in another day or so and then by the time they get back to you they say too bad its already been shipped. Its criminal. Very dissatisfied with the company that I have shopped at for years. The online is criminal and unethical.

I am appalled at how TJ Maxx treats their customers at their time of closing. I was just at the TJ Maxx on 98 Wadsworth, a full half hour before they were to close, they, quite literally, start to follow you around & almost “stalk” you, reminding you they need to head to the front. It just gets worse from there. God forbid you’re still in the store & not in line at 7:50, if they close at 8:00. 1st, I was rushing like a mad women and feeling incredibly stressed as the employers, including the managers, watched me. 2nd, the stores a mess, I was trying to hurry through the face masks, every one was hung up on the hooks backwards, making it much more time consuming to find what you need. Then, I just needed to blow through the coats, mind you, it was still at least 15 mins before they actually closed. I was told 3 times by the same manager, I really needed to head up to the front because they are closing. I never write reviews, unless they’re positive because employees are not used to reviewing a lot of positive feedback in general. As a therapist, and a part time retail employee myself, I believe it’s important to any business to let employees know they’re valued. I also realize that taking my time to write a negative review is usually a waste of time. However, I could not hold back this time. I would be fired, both in my career as a marriage and family therapist, & as a retail associate where I work if I ever treated customers this way. We lock out doors to stop people from coming in at closing, AT CLOSING, NOT 10 MINUTES PRIOR TO, we RESPECTFULLY let the customers who are still shopping know that we about to close, but we do not pressure them. Our core values are high in customer service and also in knowing that every single sale counts, as does creating returning customers. With my remaining 10 mins, I would have bought the $50 coat I was looking at. I can only assume that TJ’s makes so much ahead of their days plan, they don’t need to make more.