Business ProfileforScott Monuments

I ordered a headstone from Scott Monuments in June of 2022. The total stone cost was around 13 thousand dollars, of which 10 thousand were paid to Scott Monuments by June of 2023. August of 2023 was the last time we had an actual conversation regarding the stone because, after August, all communication was lost. It wasn't until late October, when I emailed because no one was answering the phone or was at the office, that someone responded saying Scott was very ill at the hospital and to communicate via email because it would be the best communication method. I have been emailing back and forth with someone, and they have not been able to provide me with the information requested, such as who the laser company is or the due date. At this point, they have caused my mother major depression and anxiety because they keep dragging the process and giving us multiple excuses on why the stone is not up yet. She has not been able to grieve properly, as every time she goes to visit the grave site and sees it empty, it brings her back to the day her son passed. We asked that we be refunded the amount paid due to the inconsistency with due dates, lack of communication, and loss of trust. I have attached the email between the Scott Monuments staff and myself, as well as the proof of the stone.